TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Highly Recommend TurboTax I am self-employed and have been using TurboTax for more than 10 years and expect to continue to do so due to the ease of use and ability to speak with a live expert to help me with my questions. Although it may seem expensive, my whole family is self-employed and we all find value in it since taxes can be complicated as the rules change every year. TurboTax also provides many options to get information. This year the tax expert I spoke with was patient, thorough and took the time to review my return and answered all my questions. I also like how turbtoTax allows me to start and stop and progress according to my schedule. I expect to continue to use it as long as needed.
Date published: 2022-04-17
Rated 3 out of 5 by from Update problems Does fine doing taxes. But the automatic update kept failing. Finally, after spending almost an hour on the phone with Intuit, we uninstalled and reinstalled on a different drive in order to get the update to succeed. Also, it's very frustrating to pay for the product and then have to pay again every year to e-file a state, even though the product "includes one free state".
Date published: 2022-04-17
Rated 5 out of 5 by from very user friendly and detail oriented excellent experience very simple to navigate very detailed
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax has been better in the past. In past years, at the end of this experience, you would compare years I had filed with one another, noting where there were changes or discrepancies. I appreciated that comparison, which has disappeared. Please bring it back.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy Simple and easy to use. Great directions and support.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax makes filing easy!! Great experience, no complaints! I will be a continuous customer for years to come!
Date published: 2022-04-17
Rated 2 out of 5 by from Not so simple My taxes are pretty straight forward and i've been using the free edition for a while. This past year i joined a company that contributes to an HSA and now all of a sudden, my taxes aren't considered a simple return anymore so i had to spend +$150 to file
Date published: 2022-04-17
Rated 4 out of 5 by from Worked fine except.... Had problem with 529 Plan and the college credit optimization calculator. Had to figure it out on my own.
Date published: 2022-04-17
Rated 4 out of 5 by from Very good tax tool! Tool improves year over year! Easy to use and step by step guides every phase.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! This is the first time I do the tax return on my own, and Turbo Tax is really professional and helpful!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1252
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Highly Recommend TurboTax I am self-employed and have been using TurboTax for more than 10 years and expect to continue to do so due to the ease of use and ability to speak with a live expert to help me with my questions. Although it may seem expensive, my whole family is self-employed and we all find value in it since taxes can be complicated as the rules change every year. TurboTax also provides many options to get information. This year the tax expert I spoke with was patient, thorough and took the time to review my return and answered all my questions. I also like how turbtoTax allows me to start and stop and progress according to my schedule. I expect to continue to use it as long as needed.
Date published: 2022-04-17
Rated 3 out of 5 by from Update problems Does fine doing taxes. But the automatic update kept failing. Finally, after spending almost an hour on the phone with Intuit, we uninstalled and reinstalled on a different drive in order to get the update to succeed. Also, it's very frustrating to pay for the product and then have to pay again every year to e-file a state, even though the product "includes one free state".
Date published: 2022-04-17
Rated 5 out of 5 by from very user friendly and detail oriented excellent experience very simple to navigate very detailed
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax has been better in the past. In past years, at the end of this experience, you would compare years I had filed with one another, noting where there were changes or discrepancies. I appreciated that comparison, which has disappeared. Please bring it back.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy Simple and easy to use. Great directions and support.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax makes filing easy!! Great experience, no complaints! I will be a continuous customer for years to come!
Date published: 2022-04-17
Rated 2 out of 5 by from Not so simple My taxes are pretty straight forward and i've been using the free edition for a while. This past year i joined a company that contributes to an HSA and now all of a sudden, my taxes aren't considered a simple return anymore so i had to spend +$150 to file
Date published: 2022-04-17
Rated 4 out of 5 by from Worked fine except.... Had problem with 529 Plan and the college credit optimization calculator. Had to figure it out on my own.
Date published: 2022-04-17
Rated 4 out of 5 by from Very good tax tool! Tool improves year over year! Easy to use and step by step guides every phase.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome! This is the first time I do the tax return on my own, and Turbo Tax is really professional and helpful!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1252