TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281588 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from So Easy Easy to do and very convenient. was able to finish in just one hour....
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax the last 5 years to file a my taxes. No problems year after year.
Date published: 2021-02-23
Rated 5 out of 5 by from fast Higher refund. Easy to maneuver through the software
Date published: 2021-02-23
Rated 3 out of 5 by from Not nearly as easy to use as it use to be Should learn from my previous returns and not ask seemly hours of superfluous questions.. Previous features I liked such as going directly to forms and entering data are either no longer there or virtually unfindable. Help and FAQ features are helpful maybe one in four times. Unable to see what forms are filed until very end. Really disappointing this year. I'm a senior who collects a pension & Social Security, with and IRA thrown in. How does this result in a 27 page return that costs $160 to file? (Including state)
Date published: 2021-02-23
Rated 2 out of 5 by from Ease of use was far below previous standards. Turbo Tax entries did not fully populate in tax return. I had to manually input some numbers and delete some forms. The help function was non-existent and well below previous standards. I had to research answers without the help of Turbo Tax. I had much difficulty with state efile. After several unsuccessful attempts I had to contact Intuit, give credit card info and receive a confirmation code. I will use another tax prep software next year. Turbo Tax has gone down hill in the last couple of years.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax is fairly good I've used TurboTax for several years now, and unfortunately 2020 tax return was the most frustrating although nothing had really changed our end. There was a glitch in the carry over from Federal to NY State, and it required me to enter a "total distribution" amount in Box 16 on 1099-R (which was blank on my 1099-R). It was a simple fix, but took me two hours to figure it out by finally asking the right question on the online help.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome for sure! Filing with Turbo Tax takes the guess work out of doing your taxes correctly and getting the absolute tax breaks available. I found my new Tax preparer.
Date published: 2021-02-23
Rated 4 out of 5 by from Good but have some bugs It can't round down washable sales under 1 dollar. It has to be corrected manually. This issue cost money and time.
Date published: 2021-02-23
Rated 5 out of 5 by from Was very good. Helpful. Really much easier than I'd thought it was going to be. Very helpful having questions answered in captions.
Date published: 2021-02-23
Rated 3 out of 5 by from Glitchy The customer service rep was very helpful once I got connected, but the web platform was glitchy.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12502
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So Easy Easy to do and very convenient. was able to finish in just one hour....
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax the last 5 years to file a my taxes. No problems year after year.
Date published: 2021-02-23
Rated 5 out of 5 by from fast Higher refund. Easy to maneuver through the software
Date published: 2021-02-23
Rated 3 out of 5 by from Not nearly as easy to use as it use to be Should learn from my previous returns and not ask seemly hours of superfluous questions.. Previous features I liked such as going directly to forms and entering data are either no longer there or virtually unfindable. Help and FAQ features are helpful maybe one in four times. Unable to see what forms are filed until very end. Really disappointing this year. I'm a senior who collects a pension & Social Security, with and IRA thrown in. How does this result in a 27 page return that costs $160 to file? (Including state)
Date published: 2021-02-23
Rated 2 out of 5 by from Ease of use was far below previous standards. Turbo Tax entries did not fully populate in tax return. I had to manually input some numbers and delete some forms. The help function was non-existent and well below previous standards. I had to research answers without the help of Turbo Tax. I had much difficulty with state efile. After several unsuccessful attempts I had to contact Intuit, give credit card info and receive a confirmation code. I will use another tax prep software next year. Turbo Tax has gone down hill in the last couple of years.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax is fairly good I've used TurboTax for several years now, and unfortunately 2020 tax return was the most frustrating although nothing had really changed our end. There was a glitch in the carry over from Federal to NY State, and it required me to enter a "total distribution" amount in Box 16 on 1099-R (which was blank on my 1099-R). It was a simple fix, but took me two hours to figure it out by finally asking the right question on the online help.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome for sure! Filing with Turbo Tax takes the guess work out of doing your taxes correctly and getting the absolute tax breaks available. I found my new Tax preparer.
Date published: 2021-02-23
Rated 4 out of 5 by from Good but have some bugs It can't round down washable sales under 1 dollar. It has to be corrected manually. This issue cost money and time.
Date published: 2021-02-23
Rated 5 out of 5 by from Was very good. Helpful. Really much easier than I'd thought it was going to be. Very helpful having questions answered in captions.
Date published: 2021-02-23
Rated 3 out of 5 by from Glitchy The customer service rep was very helpful once I got connected, but the web platform was glitchy.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12502