TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Problems with filing Filed my returns with Turbotax 2018 and 2019, but was not contacted to renew this year. When I started my 2020 return, I tried to carry forward the old info, but couldn't do it. I called Intuit and their rep took over my computer and said he fixed it, and I went back and the old info was not carried forward. I completed and filed my return and it has been rejected three times, and I know it's because I have a new account number and they don't recognize it. Still trying to fix this mess, and I even paid an extra $50 for them to handle my problems before sending the returns in. They have had two chances to fix my problem, and have failed both times.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is fire! I really love Turbo Tax and I love doing it online. Having a secure place for my returns to live mean I can access them easily when I am working on my taxes. And I love the Guided questions; it makes doing taxes so much easier than they were when I used paper and one of those huge books to help me do my taxes!
Date published: 2021-02-15
Rated 5 out of 5 by from Awesome Everything was easy to navigate. Turbo Tax was easy
Date published: 2021-02-15
Rated 5 out of 5 by from Susan was a big help when I did the live chat I couldn't get past a "Fix" that no longer applied and Susan helped me out.
Date published: 2021-02-15
Rated 5 out of 5 by from TURBO TAX IS A STRESS RELIEVER!! THANKS TO TURBO TAX I HAVE PEACE OF MIND YEAR AFTER YEAR! I HAVE USED TURBO TAX FOR ALMOST 10 YEARS. I HAVE REFERRED ALL OF MY FRIENDS AND FAMILY TO USE TURBO TAX.
Date published: 2021-02-15
Rated 5 out of 5 by from very good very good went well ................................
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is so easy! I have been using Turbo Tax for years. It just keeps getting better. This year I was able to import most all of my forms directly from my employer and most financial institutions. It was so quick and easy!
Date published: 2021-02-15
Rated 3 out of 5 by from Costly Some of the areas are confusing and you cost way to much money
Date published: 2021-02-15
Rated 5 out of 5 by from Too easy not to use! Program ask the right question and search option helps you clarify what you don't understand. you just go step by step to your refund, simple as that.
Date published: 2021-02-15
Rated 1 out of 5 by from Turbo Tax should provide a discount The turbo tax forums indicated a known issue regarding mortgage interest. The error message is "Deductible Home Mortgage Interest Wks: Your calculations could not be completed. Reference code: 7-532-468." If TurboTax can't provide a platform that works properly for something as significant as IRS filings where penalties could be severe, then they should not in any way be charging a fee compared to the free filing on the IRS. I try to use this tool because it's supposed to work. If it's not going to work, then you shouldn't have a right to charge me.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12497
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Problems with filing Filed my returns with Turbotax 2018 and 2019, but was not contacted to renew this year. When I started my 2020 return, I tried to carry forward the old info, but couldn't do it. I called Intuit and their rep took over my computer and said he fixed it, and I went back and the old info was not carried forward. I completed and filed my return and it has been rejected three times, and I know it's because I have a new account number and they don't recognize it. Still trying to fix this mess, and I even paid an extra $50 for them to handle my problems before sending the returns in. They have had two chances to fix my problem, and have failed both times.
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is fire! I really love Turbo Tax and I love doing it online. Having a secure place for my returns to live mean I can access them easily when I am working on my taxes. And I love the Guided questions; it makes doing taxes so much easier than they were when I used paper and one of those huge books to help me do my taxes!
Date published: 2021-02-15
Rated 5 out of 5 by from Awesome Everything was easy to navigate. Turbo Tax was easy
Date published: 2021-02-15
Rated 5 out of 5 by from Susan was a big help when I did the live chat I couldn't get past a "Fix" that no longer applied and Susan helped me out.
Date published: 2021-02-15
Rated 5 out of 5 by from TURBO TAX IS A STRESS RELIEVER!! THANKS TO TURBO TAX I HAVE PEACE OF MIND YEAR AFTER YEAR! I HAVE USED TURBO TAX FOR ALMOST 10 YEARS. I HAVE REFERRED ALL OF MY FRIENDS AND FAMILY TO USE TURBO TAX.
Date published: 2021-02-15
Rated 5 out of 5 by from very good very good went well ................................
Date published: 2021-02-15
Rated 5 out of 5 by from Turbo Tax is so easy! I have been using Turbo Tax for years. It just keeps getting better. This year I was able to import most all of my forms directly from my employer and most financial institutions. It was so quick and easy!
Date published: 2021-02-15
Rated 3 out of 5 by from Costly Some of the areas are confusing and you cost way to much money
Date published: 2021-02-15
Rated 5 out of 5 by from Too easy not to use! Program ask the right question and search option helps you clarify what you don't understand. you just go step by step to your refund, simple as that.
Date published: 2021-02-15
Rated 1 out of 5 by from Turbo Tax should provide a discount The turbo tax forums indicated a known issue regarding mortgage interest. The error message is "Deductible Home Mortgage Interest Wks: Your calculations could not be completed. Reference code: 7-532-468." If TurboTax can't provide a platform that works properly for something as significant as IRS filings where penalties could be severe, then they should not in any way be charging a fee compared to the free filing on the IRS. I try to use this tool because it's supposed to work. If it's not going to work, then you shouldn't have a right to charge me.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12497