TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax is good The use of TurboTax is much better than trying to figure out what forms and how to fill them out yourself (i.e., TurboTax is much better than the "manual method.") I used the self-employment version. However, there does appear to be some "glitches" in the TurboTax system/software. When editing the Schedule C, instead of the Schedule C being revised a new Schedule C was produced and ADDED. When trying to locate how certain amounts were determined, I had to use the "tax tools" feature, search the documents, and located at lease 6 versions of Schedule C. To fix the duplication of income and expenses it is necessary to delete the duplicated Schedule C documents. However, because it is not known what version of Schedule C is the correct one since the "system" does not mark the documents with a timestamp or revision number, it is not known with certainty which version/duplicated form is to be deleted. In general, I do recommend TurboTax and I do plan on continuing to use it/them in the future. But, beware of edits and how they are treated. Also, for those that do not know it, not all of a person's social security income is taxable. TurboTaxe's program should include a write up in the applicable areas that clearly indicates the rate, amounts, and detailed calculation for determining the federal tax due on social security income. It is my preference that this review go directly to customer service/suppport at TurboTax instead of being "posted." However, it appears that by completing this I have no choice but to "Post Review" if I want this sent.
Date published: 2021-02-23
Rated 2 out of 5 by from Turbotax barely functions without voluntary upgrad they've slowly removedsome of the live and ability to ask questions unless you pay up, even added more tiers ! I'
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome Good and awesome from me Tony tobbins. Please keep it up.its really Great for a tax refund for anybody they needs it
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Taxed AGAIN!! I struggled removing a "required" K-! Trust form... I haven't used that for YEARS!
Date published: 2021-02-23
Rated 5 out of 5 by from I have used Turbo tax for over like 12 years I have used for as I said over 12 years never had a problem with it although pricing is a little high I think but easy quick and has gotten better over the yrs. I started with just doing taxes that were Easy file basically but now over the yrs as well things of have changed and turbo tax made it easy to add and change different things.
Date published: 2021-02-23
Rated 5 out of 5 by from Did a great job! Best thing about your work is that my stuff was carried over from last year. This made it less time to prepare.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo tax Like itit is a good tax help always made sure i made my my higest
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is great My experience was great and it was very easy to refill after being rejected numerous times
Date published: 2021-02-23
Rated 4 out of 5 by from Was easy to navigate through the process! gotten simpler!! so glad I used this process again
Date published: 2021-02-23
Rated 2 out of 5 by from Downloading turbotax deluxe was a nightmare I purchased turbotax deluxe from anazon for $42.54. when I went to download it, it kept coming up "whops something is wrong. I called turbotax help line three times for help and three times the ladies were wonderful but I still could not download the program. After a whole lot of frustration I finally decided to complete the state and federal tax returns and pay upon completion. Well I ended up paying another $80.00 when I had already payed amazon. I had no problems last year. Next year I'm purchasing a remote cd/dvd player to download the tax program from a cd directly to the laptop
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12490
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is good The use of TurboTax is much better than trying to figure out what forms and how to fill them out yourself (i.e., TurboTax is much better than the "manual method.") I used the self-employment version. However, there does appear to be some "glitches" in the TurboTax system/software. When editing the Schedule C, instead of the Schedule C being revised a new Schedule C was produced and ADDED. When trying to locate how certain amounts were determined, I had to use the "tax tools" feature, search the documents, and located at lease 6 versions of Schedule C. To fix the duplication of income and expenses it is necessary to delete the duplicated Schedule C documents. However, because it is not known what version of Schedule C is the correct one since the "system" does not mark the documents with a timestamp or revision number, it is not known with certainty which version/duplicated form is to be deleted. In general, I do recommend TurboTax and I do plan on continuing to use it/them in the future. But, beware of edits and how they are treated. Also, for those that do not know it, not all of a person's social security income is taxable. TurboTaxe's program should include a write up in the applicable areas that clearly indicates the rate, amounts, and detailed calculation for determining the federal tax due on social security income. It is my preference that this review go directly to customer service/suppport at TurboTax instead of being "posted." However, it appears that by completing this I have no choice but to "Post Review" if I want this sent.
Date published: 2021-02-23
Rated 2 out of 5 by from Turbotax barely functions without voluntary upgrad they've slowly removedsome of the live and ability to ask questions unless you pay up, even added more tiers ! I'
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome Good and awesome from me Tony tobbins. Please keep it up.its really Great for a tax refund for anybody they needs it
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Taxed AGAIN!! I struggled removing a "required" K-! Trust form... I haven't used that for YEARS!
Date published: 2021-02-23
Rated 5 out of 5 by from I have used Turbo tax for over like 12 years I have used for as I said over 12 years never had a problem with it although pricing is a little high I think but easy quick and has gotten better over the yrs. I started with just doing taxes that were Easy file basically but now over the yrs as well things of have changed and turbo tax made it easy to add and change different things.
Date published: 2021-02-23
Rated 5 out of 5 by from Did a great job! Best thing about your work is that my stuff was carried over from last year. This made it less time to prepare.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo tax Like itit is a good tax help always made sure i made my my higest
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is great My experience was great and it was very easy to refill after being rejected numerous times
Date published: 2021-02-23
Rated 4 out of 5 by from Was easy to navigate through the process! gotten simpler!! so glad I used this process again
Date published: 2021-02-23
Rated 2 out of 5 by from Downloading turbotax deluxe was a nightmare I purchased turbotax deluxe from anazon for $42.54. when I went to download it, it kept coming up "whops something is wrong. I called turbotax help line three times for help and three times the ladies were wonderful but I still could not download the program. After a whole lot of frustration I finally decided to complete the state and federal tax returns and pay upon completion. Well I ended up paying another $80.00 when I had already payed amazon. I had no problems last year. Next year I'm purchasing a remote cd/dvd player to download the tax program from a cd directly to the laptop
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12490