TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281609 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy to follow directions Easy to use and thorough review of our tax situation.
Date published: 2021-02-23
Rated 1 out of 5 by from Worst Experience I've Had This is the worst experience I have ever had with Turbo tax. This is my 7th year with Turbo Tax, and this year I was forced to pay a total of $80 for two things Turbo Tax has done for me before for free. I have been an enrolled student 6/7 years I have filed my taxes with them and have never had to pay to file tuition deductions. This year I was charge $40 for this, as well as $40 to file a state tax return, which I did in 2014 for free as well. Furthermore, I was forced to pay $40 for the deluxe version and was still not allowed to actually speak to a customer representative (spent 1 hour + trying to figure out how to talk to someone). I even ended up having to do my own math because they could not adequately explain to me how they did my return calculations. I will most likely not be using Turbo Tax again.
Date published: 2021-02-23
Rated 5 out of 5 by from Convenient TurboTax is super convenient. I'm always busy, and they allow me to file taxes in under 30 minutes.
Date published: 2021-02-23
Rated 4 out of 5 by from Good, but pricey Turbotax is easy to use and has been what I've been using for my taxes ever since I got married. However, the prices have been raising every year. I'm considering no longer using this service because of the hiking prices.
Date published: 2021-02-23
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO NAVIGATE WITH GOOD DETAIL AND QUESTIONS ...
Date published: 2021-02-23
Rated 5 out of 5 by from made for people like me I keep using it so I must like it it is the ease of use
Date published: 2021-02-23
Rated 5 out of 5 by from Consistently reliable! They make it easy, explain everything, step by step.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy Fast and amazing Turbo Tax is the only way to file. It's easy accurate and fast
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax Honest Review I am upset that this year you are unable to talk to a real person unless you upgrade. Last year and the years prior you used to be able to screen sharing and talk to someone over the phone. If you ask me turbo tax is starting to get stingy. I purposly do my taxes online myself because of the lower fees. But now it seems they are trying to compete with the other tax companies.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awsome I have Used Turbo Tax For Years Always Fast and Easy
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12479
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to follow directions Easy to use and thorough review of our tax situation.
Date published: 2021-02-23
Rated 1 out of 5 by from Worst Experience I've Had This is the worst experience I have ever had with Turbo tax. This is my 7th year with Turbo Tax, and this year I was forced to pay a total of $80 for two things Turbo Tax has done for me before for free. I have been an enrolled student 6/7 years I have filed my taxes with them and have never had to pay to file tuition deductions. This year I was charge $40 for this, as well as $40 to file a state tax return, which I did in 2014 for free as well. Furthermore, I was forced to pay $40 for the deluxe version and was still not allowed to actually speak to a customer representative (spent 1 hour + trying to figure out how to talk to someone). I even ended up having to do my own math because they could not adequately explain to me how they did my return calculations. I will most likely not be using Turbo Tax again.
Date published: 2021-02-23
Rated 5 out of 5 by from Convenient TurboTax is super convenient. I'm always busy, and they allow me to file taxes in under 30 minutes.
Date published: 2021-02-23
Rated 4 out of 5 by from Good, but pricey Turbotax is easy to use and has been what I've been using for my taxes ever since I got married. However, the prices have been raising every year. I'm considering no longer using this service because of the hiking prices.
Date published: 2021-02-23
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY TO NAVIGATE WITH GOOD DETAIL AND QUESTIONS ...
Date published: 2021-02-23
Rated 5 out of 5 by from made for people like me I keep using it so I must like it it is the ease of use
Date published: 2021-02-23
Rated 5 out of 5 by from Consistently reliable! They make it easy, explain everything, step by step.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy Fast and amazing Turbo Tax is the only way to file. It's easy accurate and fast
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax Honest Review I am upset that this year you are unable to talk to a real person unless you upgrade. Last year and the years prior you used to be able to screen sharing and talk to someone over the phone. If you ask me turbo tax is starting to get stingy. I purposly do my taxes online myself because of the lower fees. But now it seems they are trying to compete with the other tax companies.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awsome I have Used Turbo Tax For Years Always Fast and Easy
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12479