TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from SO FRUSTRATING!!!!!!! I paid for Deluxe LIVE, and had to spend almost SIX, yes 6 HOURS on the phone.....just for someone to finally realize that I needed to enter a payment for my state filing. After I paid $150 for a service that I DIDN'T USE, I then had to pay for my state taxes. When I hit "Transmit" I was getting an error. So I reached out to this "live support"....Generated about 200 screen share codes, I WISH That was an exaggeration... Here were my answers: 1st Live Support Person- Try again on Monday 2nd Live Support Person- Clear forms, and select a new product, ****Problem with that answer was I had already PAID, therefore I could not clear and start over! BUT I also could NOT transmit my taxes 3rd Live Support Person- We can not refund....well we can, but it would take a lot of effort, not that I wouldn't be willing to, but there's a lot of people I need to contact. Can you just clear and start over? Finally after 49 minutes on the phone, my taxes are transmitted. I only had to clear them twice completely and re-enter the state taxes THREE TIMES! Oh...and The screen share thing, DOES NOT WORK! PLEASE DON'T UTILIZE IT IF I HAVE TO GENERATE 15 CODES IN THE 20 minutes you are attempting to work on my issue! WHY WOULD I BE ABLE TO GET TO THE SPOT WHERE I TRANSMIT MY TAXES IF THERE WAS STILL AN OUTSTANDING PAYMENT? ALSO WHY NOT TAKE ME BACK TO A SCREEN REQUESTING PAYMENT WHEN THEY DON'T TRANSMIT. INSTEAD IT GIVES A CRYPTIC MESSAGE "YOU ARE NOT ENTITLED TO FILE THIS FORMSET"....NOT ONE OF YOU SUPPORT PEOPLE EVEN KNEW WHAT THAT MEANT. IF YOU ARE GOING TO HAVE LIVE SUPPORT......TRAIN THEM TO ACTUALLY HELP PEOPLE!
Date published: 2021-02-15
Rated 5 out of 5 by from Love the shaker Was great service first time filing on my own since I got divorced
Date published: 2021-02-15
Rated 5 out of 5 by from that are the best the best place ever everyone should come get there tax does here
Date published: 2021-02-15
Rated 4 out of 5 by from ANOTHER SUCCESSFUL FILING YEAR! Turbo Tax is always easy and helpful filing my taxes every year. I appreciate the help and the support from the Turbo tax team. My only concern would be to at least offer a loyalty discount each year for those filing every year with Turbo tax. Just a suggestion
Date published: 2021-02-15
Rated 4 out of 5 by from fine i am using this first time and i had issue with putting SS because its was not fully
Date published: 2021-02-15
Rated 5 out of 5 by from Best of the Best Always easy and meeting expectations! Never needing help!
Date published: 2021-02-15
Rated 5 out of 5 by from Very, very easy This is my go-to program for years. Love tax reviews.
Date published: 2021-02-15
Rated 5 out of 5 by from SOOO EASY I used to use a different free-file tax program. I was a little scared to do something new after years of doing the same. BUT it was super easy, there was explanations on everything.
Date published: 2021-02-15
Rated 5 out of 5 by from Wow, what a great experience!!! At the suggestion of the IRS, i had to find a quick and easy way to file taxes as a previous non-filer to get my first stimilus check. Very quick and easy. Thank you TurboTax!!!
Date published: 2021-02-15
Rated 5 out of 5 by from Fast, Informative and Very Clear to Understand Easy and Fast!!! Very Thorough! Did not miss one thing!
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12472
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from SO FRUSTRATING!!!!!!! I paid for Deluxe LIVE, and had to spend almost SIX, yes 6 HOURS on the phone.....just for someone to finally realize that I needed to enter a payment for my state filing. After I paid $150 for a service that I DIDN'T USE, I then had to pay for my state taxes. When I hit "Transmit" I was getting an error. So I reached out to this "live support"....Generated about 200 screen share codes, I WISH That was an exaggeration... Here were my answers: 1st Live Support Person- Try again on Monday 2nd Live Support Person- Clear forms, and select a new product, ****Problem with that answer was I had already PAID, therefore I could not clear and start over! BUT I also could NOT transmit my taxes 3rd Live Support Person- We can not refund....well we can, but it would take a lot of effort, not that I wouldn't be willing to, but there's a lot of people I need to contact. Can you just clear and start over? Finally after 49 minutes on the phone, my taxes are transmitted. I only had to clear them twice completely and re-enter the state taxes THREE TIMES! Oh...and The screen share thing, DOES NOT WORK! PLEASE DON'T UTILIZE IT IF I HAVE TO GENERATE 15 CODES IN THE 20 minutes you are attempting to work on my issue! WHY WOULD I BE ABLE TO GET TO THE SPOT WHERE I TRANSMIT MY TAXES IF THERE WAS STILL AN OUTSTANDING PAYMENT? ALSO WHY NOT TAKE ME BACK TO A SCREEN REQUESTING PAYMENT WHEN THEY DON'T TRANSMIT. INSTEAD IT GIVES A CRYPTIC MESSAGE "YOU ARE NOT ENTITLED TO FILE THIS FORMSET"....NOT ONE OF YOU SUPPORT PEOPLE EVEN KNEW WHAT THAT MEANT. IF YOU ARE GOING TO HAVE LIVE SUPPORT......TRAIN THEM TO ACTUALLY HELP PEOPLE!
Date published: 2021-02-15
Rated 5 out of 5 by from Love the shaker Was great service first time filing on my own since I got divorced
Date published: 2021-02-15
Rated 5 out of 5 by from that are the best the best place ever everyone should come get there tax does here
Date published: 2021-02-15
Rated 4 out of 5 by from ANOTHER SUCCESSFUL FILING YEAR! Turbo Tax is always easy and helpful filing my taxes every year. I appreciate the help and the support from the Turbo tax team. My only concern would be to at least offer a loyalty discount each year for those filing every year with Turbo tax. Just a suggestion
Date published: 2021-02-15
Rated 4 out of 5 by from fine i am using this first time and i had issue with putting SS because its was not fully
Date published: 2021-02-15
Rated 5 out of 5 by from Best of the Best Always easy and meeting expectations! Never needing help!
Date published: 2021-02-15
Rated 5 out of 5 by from Very, very easy This is my go-to program for years. Love tax reviews.
Date published: 2021-02-15
Rated 5 out of 5 by from SOOO EASY I used to use a different free-file tax program. I was a little scared to do something new after years of doing the same. BUT it was super easy, there was explanations on everything.
Date published: 2021-02-15
Rated 5 out of 5 by from Wow, what a great experience!!! At the suggestion of the IRS, i had to find a quick and easy way to file taxes as a previous non-filer to get my first stimilus check. Very quick and easy. Thank you TurboTax!!!
Date published: 2021-02-15
Rated 5 out of 5 by from Fast, Informative and Very Clear to Understand Easy and Fast!!! Very Thorough! Did not miss one thing!
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12472