TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from turbo tax is a very good system to use for taxes. I made a mistake on my taxes and turbo tax was very helpful.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy tax filing multiple states Tax preparation easy & done while watching television.
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax is alright. At first I had an issue with getting through to make an adjustment by myself.... But then I consulted a Turbo Tax customer service provider and she helped me out from there...
Date published: 2021-02-23
Rated 5 out of 5 by from Very professional I worked with Yvone she was a pleasure to work with and she was very good at answering my questions and explaining my return.
Date published: 2021-02-23
Rated 5 out of 5 by from Very Happy I went with full service this year because with the pandemic and a few other things my taxes were a bit more complicated. The consultant was excellent and communicated everything I needed to do in a timely manner and guided me through the process. Very happy.
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo tax It was so frustrating filing my taxes, asked me so many things that didnt make sense, had a hard time trying to get 2019 taxes for the 2020, and the process of waiting weeks for the IRS to send the code to make an account was difficult, it took me a month to do my taxes. Wish it was easier... im new at filing my own taxes so its very confusing at times.
Date published: 2021-02-23
Rated 5 out of 5 by from Handled my concern I received an alarming email indicating that my information was used in a different Turbo Tax account. After a couple of phone calls, and discussing with Security/Fraud personnel, i still wanted verification. I requested a phone call, and Amy called immediately. She patiently listened to the facts as I knew them, searched the files and saw that a case had been opened. She also searched in various ways for my basic information and found it only connected to my account. The security protocols were followed and worked. Feeling much better now!
Date published: 2021-02-23
Rated 5 out of 5 by from turbotax is great Turbotax is easy to use and walks you through all the steps easily.
Date published: 2021-02-23
Rated 3 out of 5 by from Good & Bad I originally was very happy with the service when i reviewed everything. Until after i signed the "system" changed my answer from No to yes when it asked about whether or not i had received my stimulus payments which i haven't. I told my TurboTax professional about it and apologized and said that he would have to file an amendment. I have sent him a message everyday since Friday and today is Tuesday.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! Didn’t need to talk to anyone! This was so easy with Turbo Tax!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12466
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is a very good system to use for taxes. I made a mistake on my taxes and turbo tax was very helpful.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy tax filing multiple states Tax preparation easy & done while watching television.
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax is alright. At first I had an issue with getting through to make an adjustment by myself.... But then I consulted a Turbo Tax customer service provider and she helped me out from there...
Date published: 2021-02-23
Rated 5 out of 5 by from Very professional I worked with Yvone she was a pleasure to work with and she was very good at answering my questions and explaining my return.
Date published: 2021-02-23
Rated 5 out of 5 by from Very Happy I went with full service this year because with the pandemic and a few other things my taxes were a bit more complicated. The consultant was excellent and communicated everything I needed to do in a timely manner and guided me through the process. Very happy.
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo tax It was so frustrating filing my taxes, asked me so many things that didnt make sense, had a hard time trying to get 2019 taxes for the 2020, and the process of waiting weeks for the IRS to send the code to make an account was difficult, it took me a month to do my taxes. Wish it was easier... im new at filing my own taxes so its very confusing at times.
Date published: 2021-02-23
Rated 5 out of 5 by from Handled my concern I received an alarming email indicating that my information was used in a different Turbo Tax account. After a couple of phone calls, and discussing with Security/Fraud personnel, i still wanted verification. I requested a phone call, and Amy called immediately. She patiently listened to the facts as I knew them, searched the files and saw that a case had been opened. She also searched in various ways for my basic information and found it only connected to my account. The security protocols were followed and worked. Feeling much better now!
Date published: 2021-02-23
Rated 5 out of 5 by from turbotax is great Turbotax is easy to use and walks you through all the steps easily.
Date published: 2021-02-23
Rated 3 out of 5 by from Good & Bad I originally was very happy with the service when i reviewed everything. Until after i signed the "system" changed my answer from No to yes when it asked about whether or not i had received my stimulus payments which i haven't. I told my TurboTax professional about it and apologized and said that he would have to file an amendment. I have sent him a message everyday since Friday and today is Tuesday.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! Didn’t need to talk to anyone! This was so easy with Turbo Tax!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12466