TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281593 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Good Good responses from the experts, thanks for all your help.
Date published: 2021-02-23
Rated 4 out of 5 by from best way to do it Simple, straight forward,,,EZ love it Can't think of a better way
Date published: 2021-02-23
Rated 5 out of 5 by from Tax filing made super easy! It is so easy to use. I have used it multiple years now.
Date published: 2021-02-23
Rated 3 out of 5 by from I have had trouble this year with turbo tax I have had my return rejected and shows someone has claimed my kids. I payed for the defense so just in case something was to take place I had back up with my situation. I have had someone claim taxes under my ssc number for almost ten years and just found out but can’t seem to get the help I payed for guaranteed I get my taxes along with finding out who fraudulently did this in the past.
Date published: 2021-02-23
Rated 4 out of 5 by from generally good but with some exceptions This is my 8th year using Turbo Tax. Each year there are changes, and this year had one that I didn't like - when you go back to review it clears the field and you have to re-enter the information manually. That happened to me in 3 areas. The importing feature remains good, and if I hadn't ran into 2 problems, I would have completed my return in under 3 hours. As it was, it took over 6. In one area TT told me that I would be getting a W-2C and gave a specific reason why. After a couple of hours, including contacting my employer and Turbo Tax support, I'm told that "everyone gets that message". It should say that you MAY get W-2C and not that you will, and it appears that I will not be receiving one. The support person I worked with was very nice. The second problem had to do with Turbo Tax clearing the field when I used the back button. The first support person I talked to about that did not listen to what I was saying and didn't seem to know what she was doing. She wouldn't close the chat, so I had to wait about a half hour before I could get back on and try support again. The next person was knowledgable and helpful and I was able to complete my return quickly. If not for her, my rating would have been lower. One other problem is that the chat window would not properly minimize, so I couldn't easily chat with support and view the screen at the same time.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Judith was very professional, friendly and courteous.
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing turbo tax expert My experience with my tax expert was really helpful they explained everything and explain steps of what was gonna happen next
Date published: 2021-02-23
Rated 5 out of 5 by from exelent the lady the i talk to she help me to fix my problem and is a excellent costumer service.
Date published: 2021-02-23
Rated 5 out of 5 by from Ok I love it the work she did for me was Great she did a good job on my Texas
Date published: 2021-02-23
Rated 5 out of 5 by from best service and great and i am every happy year this option for live rep
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12456
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good Good responses from the experts, thanks for all your help.
Date published: 2021-02-23
Rated 4 out of 5 by from best way to do it Simple, straight forward,,,EZ love it Can't think of a better way
Date published: 2021-02-23
Rated 5 out of 5 by from Tax filing made super easy! It is so easy to use. I have used it multiple years now.
Date published: 2021-02-23
Rated 3 out of 5 by from I have had trouble this year with turbo tax I have had my return rejected and shows someone has claimed my kids. I payed for the defense so just in case something was to take place I had back up with my situation. I have had someone claim taxes under my ssc number for almost ten years and just found out but can’t seem to get the help I payed for guaranteed I get my taxes along with finding out who fraudulently did this in the past.
Date published: 2021-02-23
Rated 4 out of 5 by from generally good but with some exceptions This is my 8th year using Turbo Tax. Each year there are changes, and this year had one that I didn't like - when you go back to review it clears the field and you have to re-enter the information manually. That happened to me in 3 areas. The importing feature remains good, and if I hadn't ran into 2 problems, I would have completed my return in under 3 hours. As it was, it took over 6. In one area TT told me that I would be getting a W-2C and gave a specific reason why. After a couple of hours, including contacting my employer and Turbo Tax support, I'm told that "everyone gets that message". It should say that you MAY get W-2C and not that you will, and it appears that I will not be receiving one. The support person I worked with was very nice. The second problem had to do with Turbo Tax clearing the field when I used the back button. The first support person I talked to about that did not listen to what I was saying and didn't seem to know what she was doing. She wouldn't close the chat, so I had to wait about a half hour before I could get back on and try support again. The next person was knowledgable and helpful and I was able to complete my return quickly. If not for her, my rating would have been lower. One other problem is that the chat window would not properly minimize, so I couldn't easily chat with support and view the screen at the same time.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Judith was very professional, friendly and courteous.
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing turbo tax expert My experience with my tax expert was really helpful they explained everything and explain steps of what was gonna happen next
Date published: 2021-02-23
Rated 5 out of 5 by from exelent the lady the i talk to she help me to fix my problem and is a excellent costumer service.
Date published: 2021-02-23
Rated 5 out of 5 by from Ok I love it the work she did for me was Great she did a good job on my Texas
Date published: 2021-02-23
Rated 5 out of 5 by from best service and great and i am every happy year this option for live rep
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12456