TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from a bit disappointed Most everything was clear but there were some items/questions that did not make sense. I most disappointed in the "Live Expert"...evidently TurboTax (TT) limits - times out the connection from the expert to me - the customer. I did not see the request to connect for a bit and when I clicked on it the connect failed. The expert said that was the second request and was not allowed a third. So apparently I totally missed the first request. Problem 2 occurred while she was helping go through questions I have with property taxes when the call lost connection - in mid sentence she was not there. Nor was there a call back. So I paid for something I did not get or TT is limiting the phone calls to about 5 minutes or less. Not happy about this. TT needs to make allowances for 'screen sharing' that doesn't connect the first time. Also, I you are limiting time on the calls let us know upfront what that time limit is - I could have saved myself $60 -$70. I have always liked TurboTax- started using it around 1986 or 87. this year not so happy.
Date published: 2021-03-29
Rated 1 out of 5 by from submitted my return oweing money. Wrong! Hey I submitted my return owing $175. Open it after submission and it reads I'm to get $957 back. Did it do a 1040x by itself? What other mistakes did it make. I no longer trust their software..Did it correct itself to reflect the current change for claiming unemployment. That would be grand, but wait, the return has already submitted. Must prepare a 1040X
Date published: 2021-03-29
Rated 5 out of 5 by from premier is premore great for owners of rental property and investments.
Date published: 2021-03-29
Rated 5 out of 5 by from Fast Easy Simple Everything thing was simple and laid out clearly .
Date published: 2021-03-29
Rated 5 out of 5 by from Excellent tax software product. This product was easy to use and results in an expedited refund process.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Awesome! This was a very easy to use process and was much more thorough than the previous efile providered we used before.
Date published: 2021-03-29
Rated 5 out of 5 by from This is awesome I did the live option Sabrina help me review all the steps. The easies taxes I have done. This company has great services. I 100% recomend.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is a great zproduct Year after year I rely on Turbo Tax. It never lets me down and improves year after year. No other program comes close
Date published: 2021-03-29
Rated 1 out of 5 by from Won't let you choose the Free option Turbo tax says that you can do it for free on their website. LIES! It would not allow me to do it for free I didn't have any dependence it should have been $0 instead it cost me $65
Date published: 2021-03-29
Rated 5 out of 5 by from turbo tax is fantastic it is Fantastic i like it a lot. and it easy to use.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 1243
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from a bit disappointed Most everything was clear but there were some items/questions that did not make sense. I most disappointed in the "Live Expert"...evidently TurboTax (TT) limits - times out the connection from the expert to me - the customer. I did not see the request to connect for a bit and when I clicked on it the connect failed. The expert said that was the second request and was not allowed a third. So apparently I totally missed the first request. Problem 2 occurred while she was helping go through questions I have with property taxes when the call lost connection - in mid sentence she was not there. Nor was there a call back. So I paid for something I did not get or TT is limiting the phone calls to about 5 minutes or less. Not happy about this. TT needs to make allowances for 'screen sharing' that doesn't connect the first time. Also, I you are limiting time on the calls let us know upfront what that time limit is - I could have saved myself $60 -$70. I have always liked TurboTax- started using it around 1986 or 87. this year not so happy.
Date published: 2021-03-29
Rated 1 out of 5 by from submitted my return oweing money. Wrong! Hey I submitted my return owing $175. Open it after submission and it reads I'm to get $957 back. Did it do a 1040x by itself? What other mistakes did it make. I no longer trust their software..Did it correct itself to reflect the current change for claiming unemployment. That would be grand, but wait, the return has already submitted. Must prepare a 1040X
Date published: 2021-03-29
Rated 5 out of 5 by from premier is premore great for owners of rental property and investments.
Date published: 2021-03-29
Rated 5 out of 5 by from Fast Easy Simple Everything thing was simple and laid out clearly .
Date published: 2021-03-29
Rated 5 out of 5 by from Excellent tax software product. This product was easy to use and results in an expedited refund process.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Awesome! This was a very easy to use process and was much more thorough than the previous efile providered we used before.
Date published: 2021-03-29
Rated 5 out of 5 by from This is awesome I did the live option Sabrina help me review all the steps. The easies taxes I have done. This company has great services. I 100% recomend.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is a great zproduct Year after year I rely on Turbo Tax. It never lets me down and improves year after year. No other program comes close
Date published: 2021-03-29
Rated 1 out of 5 by from Won't let you choose the Free option Turbo tax says that you can do it for free on their website. LIES! It would not allow me to do it for free I didn't have any dependence it should have been $0 instead it cost me $65
Date published: 2021-03-29
Rated 5 out of 5 by from turbo tax is fantastic it is Fantastic i like it a lot. and it easy to use.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 1243