TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great Excellent thank you easy and easy will continue using
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome!!!!!!!!! my experience with Turbo Tax was amazing. As it is each time that I use them!!!!! 4 Years strong :) ;) :)
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to understand Love the step by step instructions. Income taxes are still painful, but easy to calculate!
Date published: 2021-05-14
Rated 5 out of 5 by from Excellent service & compassionate Excellent service & Cindy was very compassionate as my husband died last year
Date published: 2021-05-14
Rated 3 out of 5 by from Mixed Review I have used Turbo off and on for years. And while it is a great product in many ways, it seems to get harder to get good information on what version you need and to get online help when you need it. I ended up paying an upgrade of about $30 from Deluxe to Premier only to have the same result explained slightly better. I was given a what feels like a bait and switch on help with retirement planning, and in fact, I ended up paying the same high tax and got no real information. And al because a "get more information" hyperlink wouldn't open in the Deluxe version. Don't know if that was intentional or a bug, but either way, not good. I also spent way too much time on the telephone with a well meaning, but totally inept person on the help line. I got my taxes done and I am reasonably certain they will be OK- but customer service is getting weaker. And frankly I don't believe that there needs to be so many levels of the product. Broader range of help in fewer versions would make more sense, as one doesn't always know what tax snares are waiting until they begin doing the return.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax does the job I have been using Turbo Tax for years. Turbo Tax does the job. It is the only tax software I have complete confidence in.
Date published: 2021-05-14
Rated 4 out of 5 by from Hidden Fees Easy to use tool, one thing I absolutely didnt care for was the hidden fees. At every turn, you think you have a free option selected but once you get to the final page you're hit with a fee that wasn't explained in the orignial description/drop down. When given the option of how to obtain refund, it makes it seem as though using the credit karma card would be faster then direct deposit or paper check, but it turns out to be the same amount of time after you have already entered and created a new account and have gone to the final page.
Date published: 2021-05-14
Rated 4 out of 5 by from TT has always been pretty simple and easy I like using TT because it is straight forward and simple.
Date published: 2021-05-14
Rated 4 out of 5 by from supposed to get free state, got charged Not perfect, got charged for state. Had nice people at helpdesk, but was on the first time for 1 hour and 48 minutes without a resolve.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax for years. I had a consulting business and used Turbo Tax as it was easy to file my taxes.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1243
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Excellent thank you easy and easy will continue using
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome!!!!!!!!! my experience with Turbo Tax was amazing. As it is each time that I use them!!!!! 4 Years strong :) ;) :)
Date published: 2021-05-14
Rated 5 out of 5 by from Easy to understand Love the step by step instructions. Income taxes are still painful, but easy to calculate!
Date published: 2021-05-14
Rated 5 out of 5 by from Excellent service & compassionate Excellent service & Cindy was very compassionate as my husband died last year
Date published: 2021-05-14
Rated 3 out of 5 by from Mixed Review I have used Turbo off and on for years. And while it is a great product in many ways, it seems to get harder to get good information on what version you need and to get online help when you need it. I ended up paying an upgrade of about $30 from Deluxe to Premier only to have the same result explained slightly better. I was given a what feels like a bait and switch on help with retirement planning, and in fact, I ended up paying the same high tax and got no real information. And al because a "get more information" hyperlink wouldn't open in the Deluxe version. Don't know if that was intentional or a bug, but either way, not good. I also spent way too much time on the telephone with a well meaning, but totally inept person on the help line. I got my taxes done and I am reasonably certain they will be OK- but customer service is getting weaker. And frankly I don't believe that there needs to be so many levels of the product. Broader range of help in fewer versions would make more sense, as one doesn't always know what tax snares are waiting until they begin doing the return.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax does the job I have been using Turbo Tax for years. Turbo Tax does the job. It is the only tax software I have complete confidence in.
Date published: 2021-05-14
Rated 4 out of 5 by from Hidden Fees Easy to use tool, one thing I absolutely didnt care for was the hidden fees. At every turn, you think you have a free option selected but once you get to the final page you're hit with a fee that wasn't explained in the orignial description/drop down. When given the option of how to obtain refund, it makes it seem as though using the credit karma card would be faster then direct deposit or paper check, but it turns out to be the same amount of time after you have already entered and created a new account and have gone to the final page.
Date published: 2021-05-14
Rated 4 out of 5 by from TT has always been pretty simple and easy I like using TT because it is straight forward and simple.
Date published: 2021-05-14
Rated 4 out of 5 by from supposed to get free state, got charged Not perfect, got charged for state. Had nice people at helpdesk, but was on the first time for 1 hour and 48 minutes without a resolve.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is great! I have used Turbo Tax for years. I had a consulting business and used Turbo Tax as it was easy to file my taxes.
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1243