TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from fantastic Great and easy to do, Turbo tax was the best. Used them for 4 years now
Date published: 2021-02-16
Rated 5 out of 5 by from AWESOME EASY TO USE AND WILL USE EVERY YEAR .. LOVE IT VERY MUCH
Date published: 2021-02-16
Rated 1 out of 5 by from It already got rejected & a 'pro' looked at it This was my first time officially filing my business as an LLC. It was a nightmare. Spent $220 on federal and state and it was rejected after a few days. Fixed the issue and we'll see what happens. The expert call was basically useless. She literally told me to click the "Review" button, we stared as all the bars turned green, then she said I was good to go! Looked like she was going to hang up until I quickly asked her some questions. But then we literally only touched on the things I asked and nothing else. Even then, she tried fixing it and nothing changed, but she said it was fine, and now I'm concerned that if I get audited I won't be able to answer their questions because I don't know how the algorithm works and why the heck it's spitting this particular number at me, but we checked and all the initial info I input is correct. So idk. I just pray I don't get audited. Next time, I'm definitely getting an accountant to look at everything. If you only had employers and had 1099s and a super clear cut thing with no expenses, go with TurboTax. If you had expenses and not a clear-cut income, just get an in-person tax accountant. It's probably worth it just for peace of mind. Plus TurboTax keeps raising their prices, so it'll probably be even cheaper but more accurate.
Date published: 2021-02-16
Rated 3 out of 5 by from very disappointed I'm very displeased with Turbo Tax this year. For the first time, I upgraded to Turbo Tax Home and Business from Deluxe. Once I started my return, I learned that my last year's tax return information could not be downloaded to my current return because they were two different programs. When I do my taxes, I always relied on the side-by-side comparison of my last year taxes to help me with my calculations. This year, everything from last year was listed as "0" as if I had never filed a 2019 return. I checked online and found several complaints from other Turbo Tax users regarding this software glitch. This was particularly annoying since Turbo Tax constantly offers to upgrade my annual purchase to a different level. I finally agree to do that and find my tax preparation process to be more difficult and confusing.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is awesome I enjoyed doing my taxes again this year. Good Job
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax awesome Had an issue with tax returns. Turbo Tax customer service help resolved issue.
Date published: 2021-02-16
Rated 5 out of 5 by from Fantastic Always a great experience!!! Never Have any problems!
Date published: 2021-02-16
Rated 2 out of 5 by from To confusing I recently changed my number. So I tried signing into TurboTax, had my username and password. And after they " needed to make sure it was me" they had to send a text to my old number... which I don't have anymore. And you can't switch your number til your logged in.. that being said and hours and hours of getting disconnected I finally got it done...... should have just paid the 40 in my town and took it to someone buuhhhhh. Not using next year... btw been a costumer for 11 years now..
Date published: 2021-02-16
Rated 5 out of 5 by from Michael was awesome I had an issue with filing and Michael was able to help me get through it and file for my return. It was great to be able to speak to a real person who knew what they were doing.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo tax is ok My experience with TurboTax was not the greatest experience. I used it for the first time last year and it was so easy. This year I spent so much time on it, it was just difficult . I got a call from a representative named Lynn she was helpful, polite and caring.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12420
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from fantastic Great and easy to do, Turbo tax was the best. Used them for 4 years now
Date published: 2021-02-16
Rated 5 out of 5 by from AWESOME EASY TO USE AND WILL USE EVERY YEAR .. LOVE IT VERY MUCH
Date published: 2021-02-16
Rated 1 out of 5 by from It already got rejected & a 'pro' looked at it This was my first time officially filing my business as an LLC. It was a nightmare. Spent $220 on federal and state and it was rejected after a few days. Fixed the issue and we'll see what happens. The expert call was basically useless. She literally told me to click the "Review" button, we stared as all the bars turned green, then she said I was good to go! Looked like she was going to hang up until I quickly asked her some questions. But then we literally only touched on the things I asked and nothing else. Even then, she tried fixing it and nothing changed, but she said it was fine, and now I'm concerned that if I get audited I won't be able to answer their questions because I don't know how the algorithm works and why the heck it's spitting this particular number at me, but we checked and all the initial info I input is correct. So idk. I just pray I don't get audited. Next time, I'm definitely getting an accountant to look at everything. If you only had employers and had 1099s and a super clear cut thing with no expenses, go with TurboTax. If you had expenses and not a clear-cut income, just get an in-person tax accountant. It's probably worth it just for peace of mind. Plus TurboTax keeps raising their prices, so it'll probably be even cheaper but more accurate.
Date published: 2021-02-16
Rated 3 out of 5 by from very disappointed I'm very displeased with Turbo Tax this year. For the first time, I upgraded to Turbo Tax Home and Business from Deluxe. Once I started my return, I learned that my last year's tax return information could not be downloaded to my current return because they were two different programs. When I do my taxes, I always relied on the side-by-side comparison of my last year taxes to help me with my calculations. This year, everything from last year was listed as "0" as if I had never filed a 2019 return. I checked online and found several complaints from other Turbo Tax users regarding this software glitch. This was particularly annoying since Turbo Tax constantly offers to upgrade my annual purchase to a different level. I finally agree to do that and find my tax preparation process to be more difficult and confusing.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is awesome I enjoyed doing my taxes again this year. Good Job
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax awesome Had an issue with tax returns. Turbo Tax customer service help resolved issue.
Date published: 2021-02-16
Rated 5 out of 5 by from Fantastic Always a great experience!!! Never Have any problems!
Date published: 2021-02-16
Rated 2 out of 5 by from To confusing I recently changed my number. So I tried signing into TurboTax, had my username and password. And after they " needed to make sure it was me" they had to send a text to my old number... which I don't have anymore. And you can't switch your number til your logged in.. that being said and hours and hours of getting disconnected I finally got it done...... should have just paid the 40 in my town and took it to someone buuhhhhh. Not using next year... btw been a costumer for 11 years now..
Date published: 2021-02-16
Rated 5 out of 5 by from Michael was awesome I had an issue with filing and Michael was able to help me get through it and file for my return. It was great to be able to speak to a real person who knew what they were doing.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo tax is ok My experience with TurboTax was not the greatest experience. I used it for the first time last year and it was so easy. This year I spent so much time on it, it was just difficult . I got a call from a representative named Lynn she was helpful, polite and caring.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12420