TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great Product The whole process is so extremely Easy. Turbo Tax makes takes all of the scariness out of filing
Date published: 2021-02-17
Rated 5 out of 5 by from Great! This program is very easy to use. Thank you for your help.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax was so easy. It was easy like 123. I got help from someone and it was free!
Date published: 2021-02-17
Rated 5 out of 5 by from Vance got us taken care of - awesome Vance managed to figure out for us why the return was being rejected. He found it and we got it straightened out. Kudos, big time.
Date published: 2021-02-17
Rated 1 out of 5 by from TurboTax is a ripoff for college students As a college student every cent counts, and the fact that they make college student pay $125 to file taxes with them is simply outrageous. I had no choice but to use them this year but I will definitely be exploring other tax options in the future. They should really consider adding a discount for full time students or some sort of incentive, because it really did make taxes easy however for the cost its just not worth it.
Date published: 2021-02-17
Rated 1 out of 5 by from Paid more than I should have Cant even get a Tax expert/accountant now. I paid more than I ever have for my taxes just to find out the answer to one question. This service is going down and costing more.
Date published: 2021-02-17
Rated 5 out of 5 by from Program designed for all levels Turbo Tax is a comprehensive program that guides through each entry and provides the opportunity to have guidance either by Chats or Live Phone Conversations.
Date published: 2021-02-17
Rated 1 out of 5 by from Student Loans = Forced into purchases I've been using Turbotax for many years. To date, minor frustrations have been worth it for the convenience of having all of my past Tax returns in one place. Next year I'm going elsewhere. It was more clear to me this year that if you have student loans, you'll be forced into buying an expensive product. I think this has been clear to me in the past, but because of COVID 19 my income was impacted this year and I felt the forced charge more deeply. You'll find this out you have to pay for this after you do all of the work of putting in all of your information and are about to submit, only to learn at the finish line that you are required to purchase the expensive version... or completely start over somewhere else that is more affordable. I literally didn't need anything else that came in the Deluxe Live edition, other than to be allowed to submit my taxes that included my student loan information. The expensive version comes with access to live support for a few things. Because I had to get it anyway, I tried using this for a few things. It seems like it mainly consisted of the person googling things and sending me links that did not answer my questions. It was not helpful. My state tax return this year ended up being rejected with a very vague reason about a "problem" and encouraged me to update my software. I still don't really know what caused this. I was using browser-based services/there was no software to update.. long story short. The "live chat" assist absolutely did not help. I just resubmitted it again. Hoping it goes through this time and unlikely to use TT in the future. Some of my friends and family went to HR block this year because of the forced/hidden charges.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax was awesome My experience with live expert was great. He had in depth knowledge.
Date published: 2021-02-17
Rated 5 out of 5 by from EASY TO USE The process that it took to file my return was simple. I was charged $80 to file my return which wasn't too bad because in the past I was charged $500 by my local tax preparer.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 12419
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Product The whole process is so extremely Easy. Turbo Tax makes takes all of the scariness out of filing
Date published: 2021-02-17
Rated 5 out of 5 by from Great! This program is very easy to use. Thank you for your help.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax was so easy. It was easy like 123. I got help from someone and it was free!
Date published: 2021-02-17
Rated 5 out of 5 by from Vance got us taken care of - awesome Vance managed to figure out for us why the return was being rejected. He found it and we got it straightened out. Kudos, big time.
Date published: 2021-02-17
Rated 1 out of 5 by from TurboTax is a ripoff for college students As a college student every cent counts, and the fact that they make college student pay $125 to file taxes with them is simply outrageous. I had no choice but to use them this year but I will definitely be exploring other tax options in the future. They should really consider adding a discount for full time students or some sort of incentive, because it really did make taxes easy however for the cost its just not worth it.
Date published: 2021-02-17
Rated 1 out of 5 by from Paid more than I should have Cant even get a Tax expert/accountant now. I paid more than I ever have for my taxes just to find out the answer to one question. This service is going down and costing more.
Date published: 2021-02-17
Rated 5 out of 5 by from Program designed for all levels Turbo Tax is a comprehensive program that guides through each entry and provides the opportunity to have guidance either by Chats or Live Phone Conversations.
Date published: 2021-02-17
Rated 1 out of 5 by from Student Loans = Forced into purchases I've been using Turbotax for many years. To date, minor frustrations have been worth it for the convenience of having all of my past Tax returns in one place. Next year I'm going elsewhere. It was more clear to me this year that if you have student loans, you'll be forced into buying an expensive product. I think this has been clear to me in the past, but because of COVID 19 my income was impacted this year and I felt the forced charge more deeply. You'll find this out you have to pay for this after you do all of the work of putting in all of your information and are about to submit, only to learn at the finish line that you are required to purchase the expensive version... or completely start over somewhere else that is more affordable. I literally didn't need anything else that came in the Deluxe Live edition, other than to be allowed to submit my taxes that included my student loan information. The expensive version comes with access to live support for a few things. Because I had to get it anyway, I tried using this for a few things. It seems like it mainly consisted of the person googling things and sending me links that did not answer my questions. It was not helpful. My state tax return this year ended up being rejected with a very vague reason about a "problem" and encouraged me to update my software. I still don't really know what caused this. I was using browser-based services/there was no software to update.. long story short. The "live chat" assist absolutely did not help. I just resubmitted it again. Hoping it goes through this time and unlikely to use TT in the future. Some of my friends and family went to HR block this year because of the forced/hidden charges.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax was awesome My experience with live expert was great. He had in depth knowledge.
Date published: 2021-02-17
Rated 5 out of 5 by from EASY TO USE The process that it took to file my return was simple. I was charged $80 to file my return which wasn't too bad because in the past I was charged $500 by my local tax preparer.
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 12419