TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Great Turbo tax was easy to use as it explained all the information
Date published: 2021-05-14
Rated 3 out of 5 by from Wonderful Idea, Convenient, a bit buggy I've done my own taxes for over 50 years. I can't recommend TurboTax for anybody who does not already know how to do their taxes on paper. For those people, however, it is a great tool. Have used TurboTax for at least a decade. It clearly saves a great amount of time reading regulations, fillng out worksheets, etc., However, it has been rather buggy in the last few years. When going "back" and then forward, it often fails to return you to the place from which you started back. One year I told it I had a farm and it had me fill out Schedule C. WRONG. I should have filled out Schedule F. That error rippled through all subsequent years. This year, it asked if I still had a farm. "YES" was the answer. It said we'd talk about that later...and it still didn't have me fill out Schedule F. Indeed, I had to go back myself, using the "FORMS" method, to select it and complete it. If I hadn't known to do that, my return would have been grossly in error. Lastly, after submitting the return this year via efile, TT informed me I had to submit a printed form 8949 because I didn't fill it out as part of my return. Since this was AFTER efiling, I didn't have the option to modify my return and then efile so I don't have to file a paper form. That is nothing short of stupid. All of my earlier returns are on the computer right where TurboTax put them and it didn't look back to see if I needed to file this form.
Date published: 2021-05-14
Rated 5 out of 5 by from First time user - Highly recommend I had heard how easy TurboTax is, and I'm happy to say it truly is. Having the necessary documents on my computer made it even easier. I will definitely use it again.
Date published: 2021-05-14
Rated 4 out of 5 by from TurboTax couldn't recover My TurboTax download for 2019 failed and I had to do it online. It was all straightened out later by your Customer Service (at greater expense to me :( .) This Year I had no problem getting TurboTax 2020 software as I had in all the previous years. Problem 1. I couldn't just transfer information from 2019. Not so bad, more time. Problem 2. I couldn't electronically file. - Three (3) rejections? The AGI for 2019 was correct? The PINs for my Wife and Myself I don't ever recall having to fill out ourselves with our own selected five digits? I seem to recall they were always filled in automatically in prior tax years as if you had a record stored of them!?! If that or another was the reason for the electronic submission failure I would like to know with more clarification? I do not wish to repeat this failure next year with your software, rely on USPS Mail delays, and other inconveniences. Thank you for your concern...
Date published: 2021-05-14
Rated 5 out of 5 by from I love, love TurboTax Great product, makes doing taxes a breeze. It handled a 1031 like-kind exchange I had this year, after a little searching. Now, all I have to do is get as organized as TurboTax!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is a great product As usual, it was an easy process. Have been a happy customer for over 10 years. Keep up the good work.
Date published: 2021-05-14
Rated 5 out of 5 by from Very easy and simple. Nice to have this service. Very easy and simple. Nice to have this service. Thank you
Date published: 2021-05-14
Rated 2 out of 5 by from Can't return to some of the features I made some mistakes in entering the information in filling out schedules and city tax return, but I was never able to figure out how to correct them. Very frustrating!
Date published: 2021-05-14
Rated 5 out of 5 by from Great support! Kristen was amazing in helping me after my return was rejected
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Excellent!!! I always choose the guide me option. You only do this once a year and this save you from omissions. Just the best!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1241
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is Great Turbo tax was easy to use as it explained all the information
Date published: 2021-05-14
Rated 3 out of 5 by from Wonderful Idea, Convenient, a bit buggy I've done my own taxes for over 50 years. I can't recommend TurboTax for anybody who does not already know how to do their taxes on paper. For those people, however, it is a great tool. Have used TurboTax for at least a decade. It clearly saves a great amount of time reading regulations, fillng out worksheets, etc., However, it has been rather buggy in the last few years. When going "back" and then forward, it often fails to return you to the place from which you started back. One year I told it I had a farm and it had me fill out Schedule C. WRONG. I should have filled out Schedule F. That error rippled through all subsequent years. This year, it asked if I still had a farm. "YES" was the answer. It said we'd talk about that later...and it still didn't have me fill out Schedule F. Indeed, I had to go back myself, using the "FORMS" method, to select it and complete it. If I hadn't known to do that, my return would have been grossly in error. Lastly, after submitting the return this year via efile, TT informed me I had to submit a printed form 8949 because I didn't fill it out as part of my return. Since this was AFTER efiling, I didn't have the option to modify my return and then efile so I don't have to file a paper form. That is nothing short of stupid. All of my earlier returns are on the computer right where TurboTax put them and it didn't look back to see if I needed to file this form.
Date published: 2021-05-14
Rated 5 out of 5 by from First time user - Highly recommend I had heard how easy TurboTax is, and I'm happy to say it truly is. Having the necessary documents on my computer made it even easier. I will definitely use it again.
Date published: 2021-05-14
Rated 4 out of 5 by from TurboTax couldn't recover My TurboTax download for 2019 failed and I had to do it online. It was all straightened out later by your Customer Service (at greater expense to me :( .) This Year I had no problem getting TurboTax 2020 software as I had in all the previous years. Problem 1. I couldn't just transfer information from 2019. Not so bad, more time. Problem 2. I couldn't electronically file. - Three (3) rejections? The AGI for 2019 was correct? The PINs for my Wife and Myself I don't ever recall having to fill out ourselves with our own selected five digits? I seem to recall they were always filled in automatically in prior tax years as if you had a record stored of them!?! If that or another was the reason for the electronic submission failure I would like to know with more clarification? I do not wish to repeat this failure next year with your software, rely on USPS Mail delays, and other inconveniences. Thank you for your concern...
Date published: 2021-05-14
Rated 5 out of 5 by from I love, love TurboTax Great product, makes doing taxes a breeze. It handled a 1031 like-kind exchange I had this year, after a little searching. Now, all I have to do is get as organized as TurboTax!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is a great product As usual, it was an easy process. Have been a happy customer for over 10 years. Keep up the good work.
Date published: 2021-05-14
Rated 5 out of 5 by from Very easy and simple. Nice to have this service. Very easy and simple. Nice to have this service. Thank you
Date published: 2021-05-14
Rated 2 out of 5 by from Can't return to some of the features I made some mistakes in entering the information in filling out schedules and city tax return, but I was never able to figure out how to correct them. Very frustrating!
Date published: 2021-05-14
Rated 5 out of 5 by from Great support! Kristen was amazing in helping me after my return was rejected
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Excellent!!! I always choose the guide me option. You only do this once a year and this save you from omissions. Just the best!
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 1241