TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Tricked me into expensive product I purposely selected that I did not want MAX benefits and yet somehow still ended up with it and was charged for it. Then, wasn't able to get my money back despite noticing the flaw right away. Not okay!
Date published: 2023-04-18
Rated 1 out of 5 by from Not Free Any Longer I will not be using Turbo Tax any longer. It has always been free and you just charged me $143 I don't have to file my taxes. I got charged for using an expert when I didn't
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotaxreview Website was easy to navigate and use Felt safe while entering confidential information
Date published: 2023-04-18
Rated 2 out of 5 by from Max Trying to get me to say its ok for Max and i didn't pay for it but it said i did. But i didn't pay for it. So they could charge me
Date published: 2023-04-18
Rated 1 out of 5 by from e-filing not working for PA Terrible ... after taking $25 for state e-filing. The software does not work and I have to file with mail
Date published: 2023-04-18
Rated 5 out of 5 by from TURBOTAX IS EXCELLENT. SIMPLE. EFFICIENT. THANKS THEY WALK YOU THROUGH EACH SECTION AND MAKE IT EASY AND EFFICIENT.
Date published: 2023-04-18
Rated 5 out of 5 by from impressed! I have never done my own taxes but was pleased to find how easy and helpful this was to use. I will do it again next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax made it easier for me Turbo tax staff did shared screen and didn't find the mistake had to get my sister to help me figure it out.
Date published: 2023-04-18
Rated 5 out of 5 by from This Year Was Easy To Use and Fast Problems with the final check that I had last year were fixed this year. Everything was much smoother.
Date published: 2023-04-18
Rated 3 out of 5 by from Did not catch huge discrepancy!!! I had to manually catch the fact that my state (VA) forces you to file the same deduction option (Standard vs. Itemized) for both federal and state. My standard fed deduction was about $100 more than itemized, however, the state taxes were $600 in the other direction (itemized was the much better option) resulting in a $500 net difference! TurboTax does not catch this discrepancy and I only caught it based on the jump in numbers from the previous year. Check your numbers! Besides that, the software is very easy and intuitive to use. I gave 3 - stars because it almost cost me $500.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1240
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Tricked me into expensive product I purposely selected that I did not want MAX benefits and yet somehow still ended up with it and was charged for it. Then, wasn't able to get my money back despite noticing the flaw right away. Not okay!
Date published: 2023-04-18
Rated 1 out of 5 by from Not Free Any Longer I will not be using Turbo Tax any longer. It has always been free and you just charged me $143 I don't have to file my taxes. I got charged for using an expert when I didn't
Date published: 2023-04-18
Rated 4 out of 5 by from Turbotaxreview Website was easy to navigate and use Felt safe while entering confidential information
Date published: 2023-04-18
Rated 2 out of 5 by from Max Trying to get me to say its ok for Max and i didn't pay for it but it said i did. But i didn't pay for it. So they could charge me
Date published: 2023-04-18
Rated 1 out of 5 by from e-filing not working for PA Terrible ... after taking $25 for state e-filing. The software does not work and I have to file with mail
Date published: 2023-04-18
Rated 5 out of 5 by from TURBOTAX IS EXCELLENT. SIMPLE. EFFICIENT. THANKS THEY WALK YOU THROUGH EACH SECTION AND MAKE IT EASY AND EFFICIENT.
Date published: 2023-04-18
Rated 5 out of 5 by from impressed! I have never done my own taxes but was pleased to find how easy and helpful this was to use. I will do it again next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo tax made it easier for me Turbo tax staff did shared screen and didn't find the mistake had to get my sister to help me figure it out.
Date published: 2023-04-18
Rated 5 out of 5 by from This Year Was Easy To Use and Fast Problems with the final check that I had last year were fixed this year. Everything was much smoother.
Date published: 2023-04-18
Rated 3 out of 5 by from Did not catch huge discrepancy!!! I had to manually catch the fact that my state (VA) forces you to file the same deduction option (Standard vs. Itemized) for both federal and state. My standard fed deduction was about $100 more than itemized, however, the state taxes were $600 in the other direction (itemized was the much better option) resulting in a $500 net difference! TurboTax does not catch this discrepancy and I only caught it based on the jump in numbers from the previous year. Check your numbers! Besides that, the software is very easy and intuitive to use. I gave 3 - stars because it almost cost me $500.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1240