TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281677 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from tytyty In the past we have used Freedom Edition of Turbot Tax and this is still the most awesome way to eliminate stress in filing taxes. Thanks very much
Date published: 2021-03-02
Rated 5 out of 5 by from Excellent! Excellent I could not be more pleased as I always use it!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax was lovely! I was able to input all my information, receive every possible deduction and maximize my return. All very helpful and an easy website to navigate!!
Date published: 2021-03-02
Rated 2 out of 5 by from TurboTax could not file my CA return TurboTax could not file my CA return. It rejected 3 times because of the health insurance question. I kept changing it but Turbotax could not save my correction for some reason. I am under my parent's insurance but it still rejected. Finally I just print out a hard copy to mail.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy peasy One step at a time. The once I wanted a chat no one was around.
Date published: 2021-03-02
Rated 1 out of 5 by from Chat reps were terrible I purchased the extra 100! on top of my services to have a live chat representative. It took so many tries to get someone to actually help me. I even saved the chat transcript of two reps getting my question and then not knowing and they left the chat. How unprofessional. I can't believe that you charge just to sit and be hung up on. Its completely ridiculous. Thankfully I got a Jareed who actually helped but omg it was NOT worth the hassle. Idk if I will use the system next year for my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from No Other Way! Fast and easy. Plus I love how I am able to look at previous returns.
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax is simple, yet still not user friendly. The process was easy to complete. I feel like if I had not read the refund processing fees terms and conditions, I would not have realized that they charge a $40 processing fee for paying $30 with my tax refund balance for the PLUS membership. I had to do thorough research to figure out how to reverse this and ended up going with the free option. I think the process is simple, but watch out which buttons you press, as you will not have an easy time reversing charges that are not disclosed up front.
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax is fairly easy to use. I had a lot of extra this year due to retirement . It helped me get through it with only a few rough spots. I have used it for several years. wouldn't use anything else.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is Great! First time using and was very user friendly ! Found a bigger refund for me!
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 12376
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from tytyty In the past we have used Freedom Edition of Turbot Tax and this is still the most awesome way to eliminate stress in filing taxes. Thanks very much
Date published: 2021-03-02
Rated 5 out of 5 by from Excellent! Excellent I could not be more pleased as I always use it!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax was lovely! I was able to input all my information, receive every possible deduction and maximize my return. All very helpful and an easy website to navigate!!
Date published: 2021-03-02
Rated 2 out of 5 by from TurboTax could not file my CA return TurboTax could not file my CA return. It rejected 3 times because of the health insurance question. I kept changing it but Turbotax could not save my correction for some reason. I am under my parent's insurance but it still rejected. Finally I just print out a hard copy to mail.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy peasy One step at a time. The once I wanted a chat no one was around.
Date published: 2021-03-02
Rated 1 out of 5 by from Chat reps were terrible I purchased the extra 100! on top of my services to have a live chat representative. It took so many tries to get someone to actually help me. I even saved the chat transcript of two reps getting my question and then not knowing and they left the chat. How unprofessional. I can't believe that you charge just to sit and be hung up on. Its completely ridiculous. Thankfully I got a Jareed who actually helped but omg it was NOT worth the hassle. Idk if I will use the system next year for my taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from No Other Way! Fast and easy. Plus I love how I am able to look at previous returns.
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax is simple, yet still not user friendly. The process was easy to complete. I feel like if I had not read the refund processing fees terms and conditions, I would not have realized that they charge a $40 processing fee for paying $30 with my tax refund balance for the PLUS membership. I had to do thorough research to figure out how to reverse this and ended up going with the free option. I think the process is simple, but watch out which buttons you press, as you will not have an easy time reversing charges that are not disclosed up front.
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax is fairly easy to use. I had a lot of extra this year due to retirement . It helped me get through it with only a few rough spots. I have used it for several years. wouldn't use anything else.
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is Great! First time using and was very user friendly ! Found a bigger refund for me!
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 12376