TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281626 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great! Loyal customer for 9 years, first time user of live support. She was knowledgeable and patient.
Date published: 2021-02-24
Rated 5 out of 5 by from Great Customer Service The filing is fast and easy, but I did get into an issue with an error and Turbo Tax Live saved me. They fixed by issue and got me going all they way to e-file, very awesome!
Date published: 2021-02-24
Rated 4 out of 5 by from yikes I don't want to do this .....I don't do reviews...
Date published: 2021-02-24
Rated 3 out of 5 by from Not sure how I feel about this year. I’ve been using TurboTax for years. This year though the literally over charged me. $160 though I had two states to file so they charged me $40 for each state and each File. Starts off at $40 then go all the hidden fees.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Easy to follow and was able to complete in about 90 minutes
Date published: 2021-02-24
Rated 5 out of 5 by from Great Easy to use and you can see exactly what needs to be changed and have plenty of time to change and correct what ever needs to be fixed before submitting your taxes
Date published: 2021-02-24
Rated 4 out of 5 by from Customer service is awesome This app is awesome for getting your taxes filed.. I just wish we could get our taxes in advance..but over all I am pleased with this service.. thank u..
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo Tax was pretty good It was going along fairly easy, but then during the wrap up session for the e-filing of my state return, it required me to provide my 2019 AGI. Fine, thought I could obtain that easily enough from my W-2 from last year, but stated that was not acceptable, that I must have my tax return with me (which I did not), or I'd have to mail it later (nooo...), or obtain the transcript of my 2019 tax return. Fine. went to irs.gov to obtain it, only to find out that it was not at all a special 'code' from the transcript. It was just the income amount that I could have EASILY given from my W2. That kinda ruined the ease of it for me. Which is fine, since I'm on disability this is the last tax return I needed to file anyway. Other than that annoyance, rest of it was easy enough.
Date published: 2021-02-24
Rated 4 out of 5 by from like it expert was very patient and helpful when I had trouble finding things
Date published: 2021-02-24
Rated 5 out of 5 by from love the import option since i started buying stocks it made it so easy to import every sale rather than typing it all in by myself
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12369
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great! Loyal customer for 9 years, first time user of live support. She was knowledgeable and patient.
Date published: 2021-02-24
Rated 5 out of 5 by from Great Customer Service The filing is fast and easy, but I did get into an issue with an error and Turbo Tax Live saved me. They fixed by issue and got me going all they way to e-file, very awesome!
Date published: 2021-02-24
Rated 4 out of 5 by from yikes I don't want to do this .....I don't do reviews...
Date published: 2021-02-24
Rated 3 out of 5 by from Not sure how I feel about this year. I’ve been using TurboTax for years. This year though the literally over charged me. $160 though I had two states to file so they charged me $40 for each state and each File. Starts off at $40 then go all the hidden fees.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Easy to follow and was able to complete in about 90 minutes
Date published: 2021-02-24
Rated 5 out of 5 by from Great Easy to use and you can see exactly what needs to be changed and have plenty of time to change and correct what ever needs to be fixed before submitting your taxes
Date published: 2021-02-24
Rated 4 out of 5 by from Customer service is awesome This app is awesome for getting your taxes filed.. I just wish we could get our taxes in advance..but over all I am pleased with this service.. thank u..
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo Tax was pretty good It was going along fairly easy, but then during the wrap up session for the e-filing of my state return, it required me to provide my 2019 AGI. Fine, thought I could obtain that easily enough from my W-2 from last year, but stated that was not acceptable, that I must have my tax return with me (which I did not), or I'd have to mail it later (nooo...), or obtain the transcript of my 2019 tax return. Fine. went to irs.gov to obtain it, only to find out that it was not at all a special 'code' from the transcript. It was just the income amount that I could have EASILY given from my W2. That kinda ruined the ease of it for me. Which is fine, since I'm on disability this is the last tax return I needed to file anyway. Other than that annoyance, rest of it was easy enough.
Date published: 2021-02-24
Rated 4 out of 5 by from like it expert was very patient and helpful when I had trouble finding things
Date published: 2021-02-24
Rated 5 out of 5 by from love the import option since i started buying stocks it made it so easy to import every sale rather than typing it all in by myself
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12369