TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Representative was awesome ! Easy step by step from call worker ! She was very nice and leading
Date published: 2021-04-05
Rated 5 out of 5 by from Made the whole process so smooth! Amazing work and made the whole process a breeze!!!
Date published: 2021-04-05
Rated 5 out of 5 by from I only use turbotax After finding out I can do my own taxes, I said goodbye to H&R Block. It saves me money and helps me get the most out of my return
Date published: 2021-04-05
Rated 5 out of 5 by from Every year Every couple years I compare TurboTax to another popular brand and the other brand always costs me a couple hundred in returns. I use TurboTax every year, this year I was self-employed and was nervous about what that would mean for me filing on my own, but they made the process just as easy as the regular returns are, plus the multiple states I pay taxes to, plus the quick help I needed for a question on live chat was worth everything I paid. Will continue to use, very happy with Turbotax
Date published: 2021-04-05
Rated 2 out of 5 by from Sucks I purchased TurboTax at Cosco a a few weeks ago. I started using the TurboTax program entered federal and state. I.e. filed both federal and state with the charge of $25. Which I agreed to but then it started asking for $49 for the TurboTax software. I had already purchased the CD at Cosco so why am I charged a second time. I was given a number to call I was put on hold for over 20 minutes. When I tried talking to someone about it I was cut off I had to redial again and go through the same process all over again. The only way I could get the program to work was by going with the full charge a total charge of $70 but I had to re-buy another copy of TurboTax so what is going on. This will be the last time I use this product if this is what it has come to.
Date published: 2021-04-05
Rated 4 out of 5 by from good experience used for second year, easy. complete. will use again next year.
Date published: 2021-04-05
Rated 5 out of 5 by from erasy easy return i did this on my own jiust took a little time but turbo tax took me thru it with no problem thanks turbo tax.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is easy to use Because I don't have to file the long form is easy and free
Date published: 2021-04-05
Rated 5 out of 5 by from E Z prompted for answers to tax liability Step by Step process to file my tax liability. Asks questions and guides you to complete information needed to determine taxes.
Date published: 2021-04-05
Rated 1 out of 5 by from Dishonest product pricing I did not use any of the Premium features but was charged $170 for federal return, not the $90 advertised. There were many attempts to "up sell" me in the application, I refused them all. I was still charged for extra services I did not ask for or use. And when searched how to unselect the "live premium" service, the only option was to start over. Next year, I will use a different tax prep software package.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 1236
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Representative was awesome ! Easy step by step from call worker ! She was very nice and leading
Date published: 2021-04-05
Rated 5 out of 5 by from Made the whole process so smooth! Amazing work and made the whole process a breeze!!!
Date published: 2021-04-05
Rated 5 out of 5 by from I only use turbotax After finding out I can do my own taxes, I said goodbye to H&R Block. It saves me money and helps me get the most out of my return
Date published: 2021-04-05
Rated 5 out of 5 by from Every year Every couple years I compare TurboTax to another popular brand and the other brand always costs me a couple hundred in returns. I use TurboTax every year, this year I was self-employed and was nervous about what that would mean for me filing on my own, but they made the process just as easy as the regular returns are, plus the multiple states I pay taxes to, plus the quick help I needed for a question on live chat was worth everything I paid. Will continue to use, very happy with Turbotax
Date published: 2021-04-05
Rated 2 out of 5 by from Sucks I purchased TurboTax at Cosco a a few weeks ago. I started using the TurboTax program entered federal and state. I.e. filed both federal and state with the charge of $25. Which I agreed to but then it started asking for $49 for the TurboTax software. I had already purchased the CD at Cosco so why am I charged a second time. I was given a number to call I was put on hold for over 20 minutes. When I tried talking to someone about it I was cut off I had to redial again and go through the same process all over again. The only way I could get the program to work was by going with the full charge a total charge of $70 but I had to re-buy another copy of TurboTax so what is going on. This will be the last time I use this product if this is what it has come to.
Date published: 2021-04-05
Rated 4 out of 5 by from good experience used for second year, easy. complete. will use again next year.
Date published: 2021-04-05
Rated 5 out of 5 by from erasy easy return i did this on my own jiust took a little time but turbo tax took me thru it with no problem thanks turbo tax.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is easy to use Because I don't have to file the long form is easy and free
Date published: 2021-04-05
Rated 5 out of 5 by from E Z prompted for answers to tax liability Step by Step process to file my tax liability. Asks questions and guides you to complete information needed to determine taxes.
Date published: 2021-04-05
Rated 1 out of 5 by from Dishonest product pricing I did not use any of the Premium features but was charged $170 for federal return, not the $90 advertised. There were many attempts to "up sell" me in the application, I refused them all. I was still charged for extra services I did not ask for or use. And when searched how to unselect the "live premium" service, the only option was to start over. Next year, I will use a different tax prep software package.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 1236