TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Turbo Tax said that the State return would be $20 Turbo Tax said that the State return would be $20 and then $10 after Sam's credit. After going through the payment process, it turned out to be $15 after the $10 credit
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax Is terrible I have used Turbo tax for about the last 10 years but I will never use again! It is not intuitive and have to re create the wheel for every thing. I live in Texas and it keeps putting me in Louisiana, but that's the least of it. Purchased Deluxe but ended up with Premium for a additional $129 (that's ridiculous). Could not see imported documents, had to provide information that was on last years filing again. Fill in the box selections were incomplete. I'm fed up terrible product!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Sherene was great and helpful Turbo Tax was professional and thorough with quality control.
Date published: 2023-04-18
Rated 1 out of 5 by from False prices / Waste of time and money The entire experience was horrible. Turbo Tax imports documents from trusted financial institution, reviews them and tells you the return is fine. Only after you pay, will it tell you that you are not going to be able to e-file. And the bill was substantially more than what is posted online. I signed out of my account, checked the advertised prices and got one result. Then signed in and checked the prices and they were substantially more expensive. But what can I do at this late hour having already wasted so much time with Turbo Tax. I could have done this faster if I had used paper forms. Anyway, after I paid the jacked up prices, I was told that I could not e-file due to problems with imported data the system had already reviewed. The only option was to delete auto-loaded documents and replace them with manual entries. Once again, what's the advantage? My advice: Find a different option next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax makes it easy to file and learn I have used turbo tax for a long time. I continue to enjoy the product and it's features. It makes it easy to not only file but learn along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Experience User friendly. This was a good experience, they walked me through every step. they even pointed out deductions I would have missed.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is the cats meow! My step dad I got on while I was working and he cranked it out. Before I knew it he was done! Amazing. Thanks Turbo Tax!
Date published: 2023-04-18
Rated 3 out of 5 by from Stupidified TT used to help me walk through my forms and helped me with explanations and the tedious math part. Now it's a soft "user friendly" answer the question format that doesn't help me understand how the sausage is made. I prefer to be involved and informed. Also annoyed that I pay to get the state software and then pay again to file.
Date published: 2023-04-18
Rated 5 out of 5 by from first time filing This was my first time filing taxes. This made it very easy for me to understand
Date published: 2023-04-18
Rated 2 out of 5 by from Sorry I used it. I liked the disk Most likely will never use it again. I could not find the work after I did it to check if it was accurate and in the end I found out it was not and I had no idea how to change it. Cost was more that indicated.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1233
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax said that the State return would be $20 Turbo Tax said that the State return would be $20 and then $10 after Sam's credit. After going through the payment process, it turned out to be $15 after the $10 credit
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax Is terrible I have used Turbo tax for about the last 10 years but I will never use again! It is not intuitive and have to re create the wheel for every thing. I live in Texas and it keeps putting me in Louisiana, but that's the least of it. Purchased Deluxe but ended up with Premium for a additional $129 (that's ridiculous). Could not see imported documents, had to provide information that was on last years filing again. Fill in the box selections were incomplete. I'm fed up terrible product!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Sherene was great and helpful Turbo Tax was professional and thorough with quality control.
Date published: 2023-04-18
Rated 1 out of 5 by from False prices / Waste of time and money The entire experience was horrible. Turbo Tax imports documents from trusted financial institution, reviews them and tells you the return is fine. Only after you pay, will it tell you that you are not going to be able to e-file. And the bill was substantially more than what is posted online. I signed out of my account, checked the advertised prices and got one result. Then signed in and checked the prices and they were substantially more expensive. But what can I do at this late hour having already wasted so much time with Turbo Tax. I could have done this faster if I had used paper forms. Anyway, after I paid the jacked up prices, I was told that I could not e-file due to problems with imported data the system had already reviewed. The only option was to delete auto-loaded documents and replace them with manual entries. Once again, what's the advantage? My advice: Find a different option next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax makes it easy to file and learn I have used turbo tax for a long time. I continue to enjoy the product and it's features. It makes it easy to not only file but learn along the way.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Experience User friendly. This was a good experience, they walked me through every step. they even pointed out deductions I would have missed.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is the cats meow! My step dad I got on while I was working and he cranked it out. Before I knew it he was done! Amazing. Thanks Turbo Tax!
Date published: 2023-04-18
Rated 3 out of 5 by from Stupidified TT used to help me walk through my forms and helped me with explanations and the tedious math part. Now it's a soft "user friendly" answer the question format that doesn't help me understand how the sausage is made. I prefer to be involved and informed. Also annoyed that I pay to get the state software and then pay again to file.
Date published: 2023-04-18
Rated 5 out of 5 by from first time filing This was my first time filing taxes. This made it very easy for me to understand
Date published: 2023-04-18
Rated 2 out of 5 by from Sorry I used it. I liked the disk Most likely will never use it again. I could not find the work after I did it to check if it was accurate and in the end I found out it was not and I had no idea how to change it. Cost was more that indicated.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1233