TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Great with all integration and form imports! I like that TurboTax is integrated with many businesses and banks where it can import forms directly from the source. I have been using it for years and never had an issue. I believe more improvements can be done to incorporate more exceptional situations.
Date published: 2021-02-24
Rated 5 out of 5 by from SUPER EASY TOO USE VERY HELPFUL TIPS FOR EASY UNDERSTANDNG INSTRUCTIONS.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax makes filing very simple and unstressful I enjoyed using Turbo Tax. It is so simple and easy to use thank you for that.
Date published: 2021-02-24
Rated 5 out of 5 by from 2021 Review BJB Great experience. Will use again.I have used this product for 20 plus years
Date published: 2021-02-24
Rated 5 out of 5 by from simple very easy to follow and to understand, that's why I keep using it
Date published: 2021-02-24
Rated 5 out of 5 by from 7 Year Customer - No Issues Taxes aren't fun, but Turbo Tax gets it done as quickly as possible for me every year.
Date published: 2021-02-24
Rated 1 out of 5 by from Why bother!!!! I have been using Turbo Tax for 10 years and have never been too impressed but it does do the job. Its definitely not a "simple" as they advertise because you still have to enter every amount an do all the hard work. Anything else is "extra" to the inflated price. But I will give it that there is nothing equivalent on the market so we are stuck. This year is of course new issues. The big reason I purchased it was for electronic filing. I go through days of processing and BOOM! I am told I cannot file electronically I have to mail it in. THAT IS THE BIGGEST REASON I BOUGHT THIS THING!!! Customer service is a joke. The company is too big to care about the customer because there are a million people still buying it and my opinion matters. Thankfully this is at least a place I can vent and go back to being at their mercy. $100 here is better than a $250 therapist.
Date published: 2021-02-24
Rated 2 out of 5 by from Easy process, simple to use for anyone, but sneaky It says "file state and fed for free" literally everywhere but as you go through there's required upgrades to complete the whole process. NOT happy at all about that subtle way of charging, and expensive at that. Easy to use, got it all done in less than an hour.
Date published: 2021-02-24
Rated 5 out of 5 by from It was easy It was very easy and very convenient no troubles at all thank you
Date published: 2021-02-24
Rated 5 out of 5 by from Like taking candy from a baby. This service is great. Your taxes are simple and easy to do with this site.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12298
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great with all integration and form imports! I like that TurboTax is integrated with many businesses and banks where it can import forms directly from the source. I have been using it for years and never had an issue. I believe more improvements can be done to incorporate more exceptional situations.
Date published: 2021-02-24
Rated 5 out of 5 by from SUPER EASY TOO USE VERY HELPFUL TIPS FOR EASY UNDERSTANDNG INSTRUCTIONS.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax makes filing very simple and unstressful I enjoyed using Turbo Tax. It is so simple and easy to use thank you for that.
Date published: 2021-02-24
Rated 5 out of 5 by from 2021 Review BJB Great experience. Will use again.I have used this product for 20 plus years
Date published: 2021-02-24
Rated 5 out of 5 by from simple very easy to follow and to understand, that's why I keep using it
Date published: 2021-02-24
Rated 5 out of 5 by from 7 Year Customer - No Issues Taxes aren't fun, but Turbo Tax gets it done as quickly as possible for me every year.
Date published: 2021-02-24
Rated 1 out of 5 by from Why bother!!!! I have been using Turbo Tax for 10 years and have never been too impressed but it does do the job. Its definitely not a "simple" as they advertise because you still have to enter every amount an do all the hard work. Anything else is "extra" to the inflated price. But I will give it that there is nothing equivalent on the market so we are stuck. This year is of course new issues. The big reason I purchased it was for electronic filing. I go through days of processing and BOOM! I am told I cannot file electronically I have to mail it in. THAT IS THE BIGGEST REASON I BOUGHT THIS THING!!! Customer service is a joke. The company is too big to care about the customer because there are a million people still buying it and my opinion matters. Thankfully this is at least a place I can vent and go back to being at their mercy. $100 here is better than a $250 therapist.
Date published: 2021-02-24
Rated 2 out of 5 by from Easy process, simple to use for anyone, but sneaky It says "file state and fed for free" literally everywhere but as you go through there's required upgrades to complete the whole process. NOT happy at all about that subtle way of charging, and expensive at that. Easy to use, got it all done in less than an hour.
Date published: 2021-02-24
Rated 5 out of 5 by from It was easy It was very easy and very convenient no troubles at all thank you
Date published: 2021-02-24
Rated 5 out of 5 by from Like taking candy from a baby. This service is great. Your taxes are simple and easy to do with this site.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12298