TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from glad to have used it I absolutely hated the help answers on the right side. Most of the time they weren't even close to what I needed. I was supposed to get a phone call and it never came. The program took a Utah zip code with 5 numbers a dash and the other 4 numbers and decided that it was a foreign address and foreign zip code. I redid that part as an edit at least 4 times before it settled for my input. there is NO place to answer that you do not have any W2s to input. We are retired, we had no W2s and it got down right obnoxious! the reviews were a joke because half of the information I put in was not there for the reviews and I had to do it again. I did get an answer to one text. It was easier last year.
Date published: 2021-02-18
Rated 2 out of 5 by from Extra $40 fee Great ease of use, well explained steps, overall has been a pleasant experience over the years I have used TurboTax. I am very upset at this semi-hidden $40 fee... I agreed to a free refund and then upgraded the $70 service. Whatever "fees" make up $40 should already be in the price you advertised. I don't believe I will be a returning customer next year.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is Awesome I had trouble, but they were patient worked me through it
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is the best! So easy! I’ve used Turbo Tax for many years and they always come through!
Date published: 2021-02-18
Rated 4 out of 5 by from Review It was straight forward and hassle free. I had questions that were answered
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is Awesome! Simple and easy way to file for your taxes! Glad I used TurboTax for the first time.
Date published: 2021-02-18
Rated 1 out of 5 by from USED TO BE THE BEST BUT GOING DOWNHILL I AM NOT AT ALL HAPPY PRICES ALWAYS GOING UP AND THE SERVICE GOES DOWN
Date published: 2021-02-18
Rated 5 out of 5 by from Great customer service It was great customer service and very high on its security with your account
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is simple and great I have been using Turbo Tax for the last 8 years to file my personal taxes and its been great
Date published: 2021-02-18
Rated 2 out of 5 by from Glitchy in final review step resulting in errors! We've used TurboTax for several years and always trusted it to be accurate. For the first time ever, the program got glitchy in the final stages. When it progressed to the filan review step, it asked us to "check" several forms including both our W2's and a dependent care item. Everything we were asked to check pulled up blank, so we begrudgingly reentered all the info. After doing so, we carefully reviewed the PDF of the return before submitting only to find that every single item it asked us to check was now duplicated. We had to go back and find the duplicates and delete them. This is the first know error we've ever encountered, but really shakes our confidence in the program. Also, we qualified for a home energy credit due to a water heater replacement. We had to look and search for this item. Had we not know that we were eligible and persistently searched for where to claim it, we would have missed out on $300. We've never been disappointed in this product before, but this year was a poor experience.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 12289
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from glad to have used it I absolutely hated the help answers on the right side. Most of the time they weren't even close to what I needed. I was supposed to get a phone call and it never came. The program took a Utah zip code with 5 numbers a dash and the other 4 numbers and decided that it was a foreign address and foreign zip code. I redid that part as an edit at least 4 times before it settled for my input. there is NO place to answer that you do not have any W2s to input. We are retired, we had no W2s and it got down right obnoxious! the reviews were a joke because half of the information I put in was not there for the reviews and I had to do it again. I did get an answer to one text. It was easier last year.
Date published: 2021-02-18
Rated 2 out of 5 by from Extra $40 fee Great ease of use, well explained steps, overall has been a pleasant experience over the years I have used TurboTax. I am very upset at this semi-hidden $40 fee... I agreed to a free refund and then upgraded the $70 service. Whatever "fees" make up $40 should already be in the price you advertised. I don't believe I will be a returning customer next year.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is Awesome I had trouble, but they were patient worked me through it
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is the best! So easy! I’ve used Turbo Tax for many years and they always come through!
Date published: 2021-02-18
Rated 4 out of 5 by from Review It was straight forward and hassle free. I had questions that were answered
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is Awesome! Simple and easy way to file for your taxes! Glad I used TurboTax for the first time.
Date published: 2021-02-18
Rated 1 out of 5 by from USED TO BE THE BEST BUT GOING DOWNHILL I AM NOT AT ALL HAPPY PRICES ALWAYS GOING UP AND THE SERVICE GOES DOWN
Date published: 2021-02-18
Rated 5 out of 5 by from Great customer service It was great customer service and very high on its security with your account
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is simple and great I have been using Turbo Tax for the last 8 years to file my personal taxes and its been great
Date published: 2021-02-18
Rated 2 out of 5 by from Glitchy in final review step resulting in errors! We've used TurboTax for several years and always trusted it to be accurate. For the first time ever, the program got glitchy in the final stages. When it progressed to the filan review step, it asked us to "check" several forms including both our W2's and a dependent care item. Everything we were asked to check pulled up blank, so we begrudgingly reentered all the info. After doing so, we carefully reviewed the PDF of the return before submitting only to find that every single item it asked us to check was now duplicated. We had to go back and find the duplicates and delete them. This is the first know error we've ever encountered, but really shakes our confidence in the program. Also, we qualified for a home energy credit due to a water heater replacement. We had to look and search for this item. Had we not know that we were eligible and persistently searched for where to claim it, we would have missed out on $300. We've never been disappointed in this product before, but this year was a poor experience.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 12289