TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Turbo Tax Review: I love using Turbo Tax. They always make it fun and easy!
Date published: 2023-02-04
Rated 4 out of 5 by from Excited I really enjoyed the independency of doing my taxes
Date published: 2023-02-04
Rated 5 out of 5 by from Great Help The expert I talk to was amazing he triple checked everything to make sure it was right.
Date published: 2023-02-04
Rated 1 out of 5 by from theves I know there is a free way of doing this and it is impossible to navigate the program in a way that is actually free.
Date published: 2023-02-04
Rated 5 out of 5 by from Turbo tax is great Great service always ready to help when help is needed
Date published: 2023-02-04
Rated 3 out of 5 by from TurboTax is great for the most part... TurboTax can use a little help when it comes to its software. Its easy to follow instructions, explanations on things an average person may or may not know is great! The only downfall I experienced was the 'upgrading'. I had to restart and clear out my first attempt on my taxes because I was getting charged on futures I wasn't utilizing. During my issue, I called an expert (telephone prompts are another problem but thats not my real complaint), even the expert couldn't figure out why I was getting charged and couldn't 'downgrade'. The expert also kept giving me generic reasons why I was getting charged extra, which I shouldn't have been charged cause I didn't even file state taxes. The more paper work I kept adding, the more 'upgrade' prompts I kept saying 'no thank you' to, to ultimately starting with a $29 do it yourself to a crazy expensive already discounted $79! Initially, I had to start all over. Make sure I didn't accidently hit an upgrade button. I also had to call an agent when I did my partners taxes cause I was charged for MAX in the end, when I in FACT did not touch the add on button!
Date published: 2023-02-04
Rated 5 out of 5 by from Stat true to TurboTax I file my taxes with TurboTax every year, this year I didn't get what I expected, but the fact that they broke it down for me each time reassured me I was getting the max refund available to me.
Date published: 2023-02-04
Rated 5 out of 5 by from Awesome It was very easy to use, with the questions it asked
Date published: 2023-02-04
Rated 1 out of 5 by from I don't know what the problem is this year It was hard to find everything. I have been doing my taxes through TurboTax for almost ten years. I couldn't find any of my old returns. It felt like every time I had to do things I had to sign in again. It made me change my password three times. It used to keep your bank on file. No more because they want you to use credit karma. Lastly I feel like I'm doing lot of work for your filing system to reject me file and I paid you 150. I don't feel like it's worth the expense I'd get better service going to an actual cpa
Date published: 2023-02-04
Rated 5 out of 5 by from better every year Have been using turbotax so many years the first time I used it was on floppy disks
Date published: 2023-02-04
All TurboTax® Offerings Reviews - Page 12287
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Review: I love using Turbo Tax. They always make it fun and easy!
Date published: 2023-02-04
Rated 4 out of 5 by from Excited I really enjoyed the independency of doing my taxes
Date published: 2023-02-04
Rated 5 out of 5 by from Great Help The expert I talk to was amazing he triple checked everything to make sure it was right.
Date published: 2023-02-04
Rated 1 out of 5 by from theves I know there is a free way of doing this and it is impossible to navigate the program in a way that is actually free.
Date published: 2023-02-04
Rated 5 out of 5 by from Turbo tax is great Great service always ready to help when help is needed
Date published: 2023-02-04
Rated 3 out of 5 by from TurboTax is great for the most part... TurboTax can use a little help when it comes to its software. Its easy to follow instructions, explanations on things an average person may or may not know is great! The only downfall I experienced was the 'upgrading'. I had to restart and clear out my first attempt on my taxes because I was getting charged on futures I wasn't utilizing. During my issue, I called an expert (telephone prompts are another problem but thats not my real complaint), even the expert couldn't figure out why I was getting charged and couldn't 'downgrade'. The expert also kept giving me generic reasons why I was getting charged extra, which I shouldn't have been charged cause I didn't even file state taxes. The more paper work I kept adding, the more 'upgrade' prompts I kept saying 'no thank you' to, to ultimately starting with a $29 do it yourself to a crazy expensive already discounted $79! Initially, I had to start all over. Make sure I didn't accidently hit an upgrade button. I also had to call an agent when I did my partners taxes cause I was charged for MAX in the end, when I in FACT did not touch the add on button!
Date published: 2023-02-04
Rated 5 out of 5 by from Stat true to TurboTax I file my taxes with TurboTax every year, this year I didn't get what I expected, but the fact that they broke it down for me each time reassured me I was getting the max refund available to me.
Date published: 2023-02-04
Rated 5 out of 5 by from Awesome It was very easy to use, with the questions it asked
Date published: 2023-02-04
Rated 1 out of 5 by from I don't know what the problem is this year It was hard to find everything. I have been doing my taxes through TurboTax for almost ten years. I couldn't find any of my old returns. It felt like every time I had to do things I had to sign in again. It made me change my password three times. It used to keep your bank on file. No more because they want you to use credit karma. Lastly I feel like I'm doing lot of work for your filing system to reject me file and I paid you 150. I don't feel like it's worth the expense I'd get better service going to an actual cpa
Date published: 2023-02-04
Rated 5 out of 5 by from better every year Have been using turbotax so many years the first time I used it was on floppy disks
Date published: 2023-02-04
All TurboTax® Offerings Reviews - Page 12287