TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Perfect for tax online Quick and easy way of filling your taxes in the less expensive way
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax Easy to use, thorough, 8888888888888888888888888888888888888888888
Date published: 2023-02-19
Rated 3 out of 5 by from Turbo Tax is great... with a few needed changes Overall I thought the software was easy to use. However, I switched from HR Block this year and was disappointed by two things: 1) I lived part of the year in TN, which does not have income tax. However, the W-2 still lists TN and "NotApplicable" in Box 15, my wages in Box 16 and 0.00 in Box 17. HR Block would let me fill this out. Turbo Tax does not have TN listed as a selection under the drop down so I could not complete the W-2 entry. After calling support, they told me to leave this section completely blank. Even though I would have no TN state tax liability this is incorrect... and I'm still nervous about my return file because of it. Florida is also a state with no income tax, and it was listed in the dropdown. This should really be corrected and I spent almost an hour struggling with the website and on the phone with support trying to figure this out. 2) Some of the state-specific descriptions are not helpful. This year I moved to a new state and there was a section where I had to enter online purchased without tax entered if I lived in a certain part of the state. However, it gave no details to help me know if I lived in that certain area. I had to take some terms and google them myself, which did not give me a definitive answer. Please add an interactive section where you can enter your residential address to figure out if you live in one of these areas. 3) The overpayment penalty section is very confusing. I don't know how to handle the annualized income, recognize withholding as paid on date of withholding, etc. sections. So I just had to click yes or no to get me through to just tell me what the penalty was. This makes me feel not confident that I did it correctly.
Date published: 2023-02-19
Rated 1 out of 5 by from expensive app not good not good overall easy but not. at end charge, to much cartoons...
Date published: 2023-02-19
Rated 5 out of 5 by from Very Good I love it! would recommend this to someone. Best tax filing website.
Date published: 2023-02-19
Rated 2 out of 5 by from Majorly Disappointed in issues this year I have used Turbo Tax for years and never had this issue before. I was extremely frustrated this year with Turbo Tax and said I would never use it again due to the difficulty I had. The child care/dependent federal deduction section was super frustrating. It allowed me to put in provider costs but I couldn't link it to a specific provider with previous information/providers stored from last year. Finally had to talk to someone on the phone who walked me through how to delete the 2441 form and redo it all over again. I continued having issues even after this in the review section when trying to correct all this information. It doesn't highlight what box you are inputing information into and it jumps all over the place.
Date published: 2023-02-19
Rated 5 out of 5 by from TurboTax is the greatest!! TurboTax makes my life so easy! I can file my taxes with confidence!
Date published: 2023-02-19
Rated 5 out of 5 by from Thanks TurboTax TurboTax is very helpful fast and easy so we can do them ourselves but thanks TurboTax for making it so easy...
Date published: 2023-02-19
Rated 1 out of 5 by from Terrible Experience I had a miserable time filing my taxes this year on TurboTax. I've been filing with them for 4 years straight now and I can honestly say this will be my last year doing so. They don't help you get anything on your return (my return was laughable this year) and their prices are outrageous. I will be doing my taxes with somebody else next year.
Date published: 2023-02-19
Rated 5 out of 5 by from Great service!! I was able to complete my amendment, the process was quick and easy.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 12277
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Perfect for tax online Quick and easy way of filling your taxes in the less expensive way
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo Tax Easy to use, thorough, 8888888888888888888888888888888888888888888
Date published: 2023-02-19
Rated 3 out of 5 by from Turbo Tax is great... with a few needed changes Overall I thought the software was easy to use. However, I switched from HR Block this year and was disappointed by two things: 1) I lived part of the year in TN, which does not have income tax. However, the W-2 still lists TN and "NotApplicable" in Box 15, my wages in Box 16 and 0.00 in Box 17. HR Block would let me fill this out. Turbo Tax does not have TN listed as a selection under the drop down so I could not complete the W-2 entry. After calling support, they told me to leave this section completely blank. Even though I would have no TN state tax liability this is incorrect... and I'm still nervous about my return file because of it. Florida is also a state with no income tax, and it was listed in the dropdown. This should really be corrected and I spent almost an hour struggling with the website and on the phone with support trying to figure this out. 2) Some of the state-specific descriptions are not helpful. This year I moved to a new state and there was a section where I had to enter online purchased without tax entered if I lived in a certain part of the state. However, it gave no details to help me know if I lived in that certain area. I had to take some terms and google them myself, which did not give me a definitive answer. Please add an interactive section where you can enter your residential address to figure out if you live in one of these areas. 3) The overpayment penalty section is very confusing. I don't know how to handle the annualized income, recognize withholding as paid on date of withholding, etc. sections. So I just had to click yes or no to get me through to just tell me what the penalty was. This makes me feel not confident that I did it correctly.
Date published: 2023-02-19
Rated 1 out of 5 by from expensive app not good not good overall easy but not. at end charge, to much cartoons...
Date published: 2023-02-19
Rated 5 out of 5 by from Very Good I love it! would recommend this to someone. Best tax filing website.
Date published: 2023-02-19
Rated 2 out of 5 by from Majorly Disappointed in issues this year I have used Turbo Tax for years and never had this issue before. I was extremely frustrated this year with Turbo Tax and said I would never use it again due to the difficulty I had. The child care/dependent federal deduction section was super frustrating. It allowed me to put in provider costs but I couldn't link it to a specific provider with previous information/providers stored from last year. Finally had to talk to someone on the phone who walked me through how to delete the 2441 form and redo it all over again. I continued having issues even after this in the review section when trying to correct all this information. It doesn't highlight what box you are inputing information into and it jumps all over the place.
Date published: 2023-02-19
Rated 5 out of 5 by from TurboTax is the greatest!! TurboTax makes my life so easy! I can file my taxes with confidence!
Date published: 2023-02-19
Rated 5 out of 5 by from Thanks TurboTax TurboTax is very helpful fast and easy so we can do them ourselves but thanks TurboTax for making it so easy...
Date published: 2023-02-19
Rated 1 out of 5 by from Terrible Experience I had a miserable time filing my taxes this year on TurboTax. I've been filing with them for 4 years straight now and I can honestly say this will be my last year doing so. They don't help you get anything on your return (my return was laughable this year) and their prices are outrageous. I will be doing my taxes with somebody else next year.
Date published: 2023-02-19
Rated 5 out of 5 by from Great service!! I was able to complete my amendment, the process was quick and easy.
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 12277