TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Ease of use was far below previous standards. Turbo Tax entries did not fully populate in tax return. I had to manually input some numbers and delete some forms. The help function was non-existent and well below previous standards. I had to research answers without the help of Turbo Tax. I had much difficulty with state efile. After several unsuccessful attempts I had to contact Intuit, give credit card info and receive a confirmation code. I will use another tax prep software next year. Turbo Tax has gone down hill in the last couple of years.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax is fairly good I've used TurboTax for several years now, and unfortunately 2020 tax return was the most frustrating although nothing had really changed our end. There was a glitch in the carry over from Federal to NY State, and it required me to enter a "total distribution" amount in Box 16 on 1099-R (which was blank on my 1099-R). It was a simple fix, but took me two hours to figure it out by finally asking the right question on the online help.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome for sure! Filing with Turbo Tax takes the guess work out of doing your taxes correctly and getting the absolute tax breaks available. I found my new Tax preparer.
Date published: 2021-02-23
Rated 4 out of 5 by from Good but have some bugs It can't round down washable sales under 1 dollar. It has to be corrected manually. This issue cost money and time.
Date published: 2021-02-23
Rated 5 out of 5 by from Was very good. Helpful. Really much easier than I'd thought it was going to be. Very helpful having questions answered in captions.
Date published: 2021-02-23
Rated 3 out of 5 by from Glitchy The customer service rep was very helpful once I got connected, but the web platform was glitchy.
Date published: 2021-02-23
Rated 5 out of 5 by from It's a great product! Used Turbo Tax for pass 9 years It's a great product!
Date published: 2021-02-23
Rated 5 out of 5 by from turbotax was very helpful they got on the phone with me and answered every question i had. would definitely recommend to anyone.
Date published: 2021-02-23
Rated 5 out of 5 by from awesome service Easy and cheap to use, and no more trips to the slow tax office.
Date published: 2021-02-23
Rated 5 out of 5 by from love using turbo tax had a little bit of a complication couldnt figure it out. took me awhile even with the help of a turbo tax specialist
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12269
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Ease of use was far below previous standards. Turbo Tax entries did not fully populate in tax return. I had to manually input some numbers and delete some forms. The help function was non-existent and well below previous standards. I had to research answers without the help of Turbo Tax. I had much difficulty with state efile. After several unsuccessful attempts I had to contact Intuit, give credit card info and receive a confirmation code. I will use another tax prep software next year. Turbo Tax has gone down hill in the last couple of years.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax is fairly good I've used TurboTax for several years now, and unfortunately 2020 tax return was the most frustrating although nothing had really changed our end. There was a glitch in the carry over from Federal to NY State, and it required me to enter a "total distribution" amount in Box 16 on 1099-R (which was blank on my 1099-R). It was a simple fix, but took me two hours to figure it out by finally asking the right question on the online help.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome for sure! Filing with Turbo Tax takes the guess work out of doing your taxes correctly and getting the absolute tax breaks available. I found my new Tax preparer.
Date published: 2021-02-23
Rated 4 out of 5 by from Good but have some bugs It can't round down washable sales under 1 dollar. It has to be corrected manually. This issue cost money and time.
Date published: 2021-02-23
Rated 5 out of 5 by from Was very good. Helpful. Really much easier than I'd thought it was going to be. Very helpful having questions answered in captions.
Date published: 2021-02-23
Rated 3 out of 5 by from Glitchy The customer service rep was very helpful once I got connected, but the web platform was glitchy.
Date published: 2021-02-23
Rated 5 out of 5 by from It's a great product! Used Turbo Tax for pass 9 years It's a great product!
Date published: 2021-02-23
Rated 5 out of 5 by from turbotax was very helpful they got on the phone with me and answered every question i had. would definitely recommend to anyone.
Date published: 2021-02-23
Rated 5 out of 5 by from awesome service Easy and cheap to use, and no more trips to the slow tax office.
Date published: 2021-02-23
Rated 5 out of 5 by from love using turbo tax had a little bit of a complication couldnt figure it out. took me awhile even with the help of a turbo tax specialist
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12269