TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from First time doing my own taxes The program was super easy to work through. I will be filing my taxes this way for years to comes no more paying someone else to do my taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome Easy 1-2-3 steps for anyone to be able to file their taxes. Especially basic taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from Longtime Helper I've been using Turbo Tax for years and will continue to use it, until I win the lottery and need a professional tax accountant.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Support Easy to do. Great Guidance. I would recommend TT to all.
Date published: 2021-02-23
Rated 3 out of 5 by from 1st time i've had difficulties Had difficulty uploading file. Was never able to upload previous year's file so I could compare side by side. Had difficult paying by credit card for audit defense and other fees - link did not work. Finally gave up and said just to deduct from return
Date published: 2021-02-23
Rated 2 out of 5 by from TurboTax takes way too long to complete! There is too much redundancy for repeat clients. You are asked to go over the same material many many times. An example is answering multiple questions regarding deductions. TurboTax has all your info from last year. You should have the option to bypass if you are taking the standard deduction. When it comes to imported information you don't get to see everything that has been imported so you don't know if it's there until you have already done much of it manually. They should show you everything they have received electronically and if you see something missing then you can bring it their attention so it can be secured. Even in this review section there are problems. I can't scroll backwards to see what I have typed. I can't scroll forward either.
Date published: 2021-02-23
Rated 5 out of 5 by from Highly recommend turbtax I want to say a huge THANK YOU to Lonnie! He helped me with all my questions and was very respectful!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Premier I had some issues on my taxes when I reviewed them at the end. I have used TurboTax for years, but opted to pay extra to have the Live Expert help this year. I did the live chat 3 times for issues that I could not fix on my own. Every time they were FANTASTIC! They walked me through every single thing and help correct the issues I had. I would 100% recommend this product!
Date published: 2021-02-23
Rated 5 out of 5 by from I spoke to Sabrina and she helped me I asked for a call and Sabrina helped me complete my taxes when I entered my W2 in the wrong place. Plus I mistakenly entered one question wrong and couldn't find it again to correct it. She got me back the thousands of dollars the mistake penalized me for and I thanked her tremendously.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax was excellent. Quick, fast and reliable I did not have to talk to anyone. The step by step process was easy to follow
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12267
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from First time doing my own taxes The program was super easy to work through. I will be filing my taxes this way for years to comes no more paying someone else to do my taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome Easy 1-2-3 steps for anyone to be able to file their taxes. Especially basic taxes.
Date published: 2021-02-23
Rated 5 out of 5 by from Longtime Helper I've been using Turbo Tax for years and will continue to use it, until I win the lottery and need a professional tax accountant.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Support Easy to do. Great Guidance. I would recommend TT to all.
Date published: 2021-02-23
Rated 3 out of 5 by from 1st time i've had difficulties Had difficulty uploading file. Was never able to upload previous year's file so I could compare side by side. Had difficult paying by credit card for audit defense and other fees - link did not work. Finally gave up and said just to deduct from return
Date published: 2021-02-23
Rated 2 out of 5 by from TurboTax takes way too long to complete! There is too much redundancy for repeat clients. You are asked to go over the same material many many times. An example is answering multiple questions regarding deductions. TurboTax has all your info from last year. You should have the option to bypass if you are taking the standard deduction. When it comes to imported information you don't get to see everything that has been imported so you don't know if it's there until you have already done much of it manually. They should show you everything they have received electronically and if you see something missing then you can bring it their attention so it can be secured. Even in this review section there are problems. I can't scroll backwards to see what I have typed. I can't scroll forward either.
Date published: 2021-02-23
Rated 5 out of 5 by from Highly recommend turbtax I want to say a huge THANK YOU to Lonnie! He helped me with all my questions and was very respectful!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax Premier I had some issues on my taxes when I reviewed them at the end. I have used TurboTax for years, but opted to pay extra to have the Live Expert help this year. I did the live chat 3 times for issues that I could not fix on my own. Every time they were FANTASTIC! They walked me through every single thing and help correct the issues I had. I would 100% recommend this product!
Date published: 2021-02-23
Rated 5 out of 5 by from I spoke to Sabrina and she helped me I asked for a call and Sabrina helped me complete my taxes when I entered my W2 in the wrong place. Plus I mistakenly entered one question wrong and couldn't find it again to correct it. She got me back the thousands of dollars the mistake penalized me for and I thanked her tremendously.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax was excellent. Quick, fast and reliable I did not have to talk to anyone. The step by step process was easy to follow
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12267