TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Just answer the questions! Normally I don't have to "figure anything out", but this time there were depreciation fields for the laptop I bought last year, and I had to come up with a number. I like it better when Turbo Tax does all the calculations for me.
Date published: 2021-05-16
Rated 4 out of 5 by from Problem with Education Expenses I have used Turbo Tax for many years, and appreciate the product. I have encountered a problem the last 2 years. When documenting tuition expenses for a Qualified Tuition Plan, the expenses reported on the 1098-T are reduced by $10,000 for funds used for Credits, namely the American Opportunity Credit and the Lifetime Learning Credit. However, my income exceeds the thresholds for these credits, so I am not eligible for these credits. The result was that some of my education expenses were disallowed, which then had my gains on my 529 plan withdrawl taxed. It took a careful review of the forms to see that this occured, and took me some time to figure out what was happening and how to resolve it. I needed to manually zero the Funds Used for Credit line in the Student Information Worksheet. I think that most TurboTax users would not find this error, and it can be an expensive mistake. This seems to be a bug within TurboTax and should be remedied.
Date published: 2021-05-16
Rated 5 out of 5 by from Absolutely awesome and easy to use! I am a longtime user who is thrilled with Turbo Tax!
Date published: 2021-05-16
Rated 5 out of 5 by from It is awesome I filed for the first time, and TurboTax is great.
Date published: 2021-05-16
Rated 4 out of 5 by from Great Product but too expensive I have been using TurboTax for years but this may be my last year. TurboTax prices keeps increasing but there are too many free products available with cheaper state filing fees.
Date published: 2021-05-16
Rated 5 out of 5 by from AWESOME!!! I use turbo tax and it is so easy. I can always depend on it and understand everything.
Date published: 2021-05-16
Rated 2 out of 5 by from Frustrating Only program I know that you can't paste in passwords. Highly secure passwords are a pain to type in and should be able to copy and paste from password manager. Also asks for unimportant details on worksheets that have no bearing on the actual tax return. Further, it asks some questions with absolutely no explanation of what they are about.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy as Pie Quick and easy with good instructions. Anyone can do it.
Date published: 2021-05-16
Rated 4 out of 5 by from Good, some bugs Can't do Traditional to Roth Conversion properly. Ignore box saying conversion and creates errors on 1099-R worksheet
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax was awesome It was easy to use. The one issue I did have was taken care of. Georgia was a great help and very knowledgeable. Thanks for a great product.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1226
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Just answer the questions! Normally I don't have to "figure anything out", but this time there were depreciation fields for the laptop I bought last year, and I had to come up with a number. I like it better when Turbo Tax does all the calculations for me.
Date published: 2021-05-16
Rated 4 out of 5 by from Problem with Education Expenses I have used Turbo Tax for many years, and appreciate the product. I have encountered a problem the last 2 years. When documenting tuition expenses for a Qualified Tuition Plan, the expenses reported on the 1098-T are reduced by $10,000 for funds used for Credits, namely the American Opportunity Credit and the Lifetime Learning Credit. However, my income exceeds the thresholds for these credits, so I am not eligible for these credits. The result was that some of my education expenses were disallowed, which then had my gains on my 529 plan withdrawl taxed. It took a careful review of the forms to see that this occured, and took me some time to figure out what was happening and how to resolve it. I needed to manually zero the Funds Used for Credit line in the Student Information Worksheet. I think that most TurboTax users would not find this error, and it can be an expensive mistake. This seems to be a bug within TurboTax and should be remedied.
Date published: 2021-05-16
Rated 5 out of 5 by from Absolutely awesome and easy to use! I am a longtime user who is thrilled with Turbo Tax!
Date published: 2021-05-16
Rated 5 out of 5 by from It is awesome I filed for the first time, and TurboTax is great.
Date published: 2021-05-16
Rated 4 out of 5 by from Great Product but too expensive I have been using TurboTax for years but this may be my last year. TurboTax prices keeps increasing but there are too many free products available with cheaper state filing fees.
Date published: 2021-05-16
Rated 5 out of 5 by from AWESOME!!! I use turbo tax and it is so easy. I can always depend on it and understand everything.
Date published: 2021-05-16
Rated 2 out of 5 by from Frustrating Only program I know that you can't paste in passwords. Highly secure passwords are a pain to type in and should be able to copy and paste from password manager. Also asks for unimportant details on worksheets that have no bearing on the actual tax return. Further, it asks some questions with absolutely no explanation of what they are about.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy as Pie Quick and easy with good instructions. Anyone can do it.
Date published: 2021-05-16
Rated 4 out of 5 by from Good, some bugs Can't do Traditional to Roth Conversion properly. Ignore box saying conversion and creates errors on 1099-R worksheet
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax was awesome It was easy to use. The one issue I did have was taken care of. Georgia was a great help and very knowledgeable. Thanks for a great product.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1226