TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from i love turbo tax its so easy and accurate. i tried to use other on line tax prepares and it was difficult and my refund was much lower
Date published: 2021-02-15
Rated 2 out of 5 by from Turbo Tax Quality has declined Tax year 2020, TurboTax included various forms that in no way applied to me or my family. I was taken back to correct several mistakes, all with little to no explanation what was incorrect. This year took me 3 hours when it typically takes under 1. Not our issue - this year, the system seemed slow and completely frustrating experience after nearly a decade of use. 2021 will likely be the tax year I research other options.
Date published: 2021-02-15
Rated 1 out of 5 by from If there was a zero stars option.... This is the worst customer service, “tax experts” and overall experience I have ever had. It’s like they hired random people off the street.... Not deserving of my business or my time. I wasted hours being transferred, hung up on, getting no answers, “experts” and “cpas” knowing less than me, etc. I will never ever use turbo tax again. I will make sure and tell all my friends and family not to as well even though I have faithfully filed with turbo tax for over 5 years.... NEVER AGAIN!
Date published: 2021-02-15
Rated 4 out of 5 by from Recommended Browser Overall a great service. I would like to see the site recommend Google Chrome as a browser. I was using Safari and had an incredibly frustrating time and over 1 hour on the phone until a second agent recommended I switch my browser to Chrome. Easy breezy after that!
Date published: 2021-02-15
Rated 4 out of 5 by from TURBO TAX WAS GREAT EVERYTHING WENT FAST. i HAD ONE CONCERN AND IT WAS ANSWERED IN A TIMELY MANNER AND THE GENTLTMAN WAS VERY PROFESSIONAL
Date published: 2021-02-15
Rated 5 out of 5 by from Very thorough Great resource for home user with non-complex taxes. Cost is a little high but better to have piece of mind.
Date published: 2021-02-15
Rated 5 out of 5 by from Jackie was the best! Jackie helped me solve an issue with my Colorado State return that had me going in circles! She was incredible to work with and even when we accidentally got disconnected, she called me back and finished helping me with my issue. Jackie from Tennessee, you were great!
Date published: 2021-02-15
Rated 5 out of 5 by from 2020 Tax I like Turbo Tax because it guides you step by step, has been my best experience.
Date published: 2021-02-15
Rated 5 out of 5 by from Easy and Helpful Taxes are easy to do. Help is available in various ways. My phone call with the answer to my question was returned in 15 minutes.
Date published: 2021-02-15
Rated 5 out of 5 by from I love it Got me my best return ever. So easy to file. I recommend this fully.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12239
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from i love turbo tax its so easy and accurate. i tried to use other on line tax prepares and it was difficult and my refund was much lower
Date published: 2021-02-15
Rated 2 out of 5 by from Turbo Tax Quality has declined Tax year 2020, TurboTax included various forms that in no way applied to me or my family. I was taken back to correct several mistakes, all with little to no explanation what was incorrect. This year took me 3 hours when it typically takes under 1. Not our issue - this year, the system seemed slow and completely frustrating experience after nearly a decade of use. 2021 will likely be the tax year I research other options.
Date published: 2021-02-15
Rated 1 out of 5 by from If there was a zero stars option.... This is the worst customer service, “tax experts” and overall experience I have ever had. It’s like they hired random people off the street.... Not deserving of my business or my time. I wasted hours being transferred, hung up on, getting no answers, “experts” and “cpas” knowing less than me, etc. I will never ever use turbo tax again. I will make sure and tell all my friends and family not to as well even though I have faithfully filed with turbo tax for over 5 years.... NEVER AGAIN!
Date published: 2021-02-15
Rated 4 out of 5 by from Recommended Browser Overall a great service. I would like to see the site recommend Google Chrome as a browser. I was using Safari and had an incredibly frustrating time and over 1 hour on the phone until a second agent recommended I switch my browser to Chrome. Easy breezy after that!
Date published: 2021-02-15
Rated 4 out of 5 by from TURBO TAX WAS GREAT EVERYTHING WENT FAST. i HAD ONE CONCERN AND IT WAS ANSWERED IN A TIMELY MANNER AND THE GENTLTMAN WAS VERY PROFESSIONAL
Date published: 2021-02-15
Rated 5 out of 5 by from Very thorough Great resource for home user with non-complex taxes. Cost is a little high but better to have piece of mind.
Date published: 2021-02-15
Rated 5 out of 5 by from Jackie was the best! Jackie helped me solve an issue with my Colorado State return that had me going in circles! She was incredible to work with and even when we accidentally got disconnected, she called me back and finished helping me with my issue. Jackie from Tennessee, you were great!
Date published: 2021-02-15
Rated 5 out of 5 by from 2020 Tax I like Turbo Tax because it guides you step by step, has been my best experience.
Date published: 2021-02-15
Rated 5 out of 5 by from Easy and Helpful Taxes are easy to do. Help is available in various ways. My phone call with the answer to my question was returned in 15 minutes.
Date published: 2021-02-15
Rated 5 out of 5 by from I love it Got me my best return ever. So easy to file. I recommend this fully.
Date published: 2021-02-15
All TurboTax® Offerings Reviews - Page 12239