TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from I can do my taxes by myself but a little pricey Turbo tax is great! I am single and I have been doing my taxes by myself with turbo tax for the past three years. I had a couple of complex considerations but I ended up doing it with ease! Now I'm the cool friend that can do their own taxes without that family "tax guy"
Date published: 2021-02-17
Rated 5 out of 5 by from Highly Recommend I have used TurboTax for years now and have always had a great experience. It is very easy to navigate and understand. Extremely user friendly! I would highly recommend using to any friends or family.
Date published: 2021-02-17
Rated 4 out of 5 by from TurboTax is good My TurboTax live expert wasnt very quick at replying and he wasnt to helpful when answering my questions.
Date published: 2021-02-17
Rated 5 out of 5 by from turbo tax is awesome Was easy and convenient to navigate thru Will use again
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Great Easy to do,have used over 8 years. We will use again next year
Date published: 2021-02-17
Rated 1 out of 5 by from I had a major problem with my state return! System would not transmit my state return. Other people had same issue with error such as: Our records show you cannot file one or more formsets. To resolve issue the best recourse was to delete state return and reenter. But since I tried to e-file I had already paid and you can't delete return once you pay. So how would I know my return wouldn't file if I didn't make the payment? I asked customer service this question and the rep told me that was what they were told to say (to delete the return). So I tried some other things and ultimately I deleted the state return and paid another $50 and it did transmit this time. One other thing. The rep gave me a phone number to call for Tech Support but I only got a recording telling me go to the Turbotax web page; click on Desktop Support and then open Desktop Help. I could not find this and I really tried. I'm really unhappy with the support I got and will probably not use TurboTax again.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax was quick & efficient! Turbo Tax walked me through the entire preparation and filing. It was quick, easy.
Date published: 2021-02-17
Rated 5 out of 5 by from best tax product year in and year out So easy to use and great help along the way built in to the product
Date published: 2021-02-17
Rated 5 out of 5 by from Quick and Easy Used TurboTax the last few years. Always quick and easy. I feel the return was done professionally. Better than doing it myself.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is awesome Thank you so much I'm gonna always file with you very awesome
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 12238
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from I can do my taxes by myself but a little pricey Turbo tax is great! I am single and I have been doing my taxes by myself with turbo tax for the past three years. I had a couple of complex considerations but I ended up doing it with ease! Now I'm the cool friend that can do their own taxes without that family "tax guy"
Date published: 2021-02-17
Rated 5 out of 5 by from Highly Recommend I have used TurboTax for years now and have always had a great experience. It is very easy to navigate and understand. Extremely user friendly! I would highly recommend using to any friends or family.
Date published: 2021-02-17
Rated 4 out of 5 by from TurboTax is good My TurboTax live expert wasnt very quick at replying and he wasnt to helpful when answering my questions.
Date published: 2021-02-17
Rated 5 out of 5 by from turbo tax is awesome Was easy and convenient to navigate thru Will use again
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax is Great Easy to do,have used over 8 years. We will use again next year
Date published: 2021-02-17
Rated 1 out of 5 by from I had a major problem with my state return! System would not transmit my state return. Other people had same issue with error such as: Our records show you cannot file one or more formsets. To resolve issue the best recourse was to delete state return and reenter. But since I tried to e-file I had already paid and you can't delete return once you pay. So how would I know my return wouldn't file if I didn't make the payment? I asked customer service this question and the rep told me that was what they were told to say (to delete the return). So I tried some other things and ultimately I deleted the state return and paid another $50 and it did transmit this time. One other thing. The rep gave me a phone number to call for Tech Support but I only got a recording telling me go to the Turbotax web page; click on Desktop Support and then open Desktop Help. I could not find this and I really tried. I'm really unhappy with the support I got and will probably not use TurboTax again.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo Tax was quick & efficient! Turbo Tax walked me through the entire preparation and filing. It was quick, easy.
Date published: 2021-02-17
Rated 5 out of 5 by from best tax product year in and year out So easy to use and great help along the way built in to the product
Date published: 2021-02-17
Rated 5 out of 5 by from Quick and Easy Used TurboTax the last few years. Always quick and easy. I feel the return was done professionally. Better than doing it myself.
Date published: 2021-02-17
Rated 5 out of 5 by from Turbo tax is awesome Thank you so much I'm gonna always file with you very awesome
Date published: 2021-02-17
All TurboTax® Offerings Reviews - Page 12238