TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Very helpful Until this year...return gets bounced because of wrong AGI, however...after contacting the IRS (which has wasted 2 weeks of time, thus delaying our return by at least a month or more) our transcript has the same AGI that got rejected...really?!!?
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Ihave been using Turbo Tax for 7 years and have never had a problem
Date published: 2021-02-23
Rated 5 out of 5 by from Very Easy Very easy for me to complete even when the state rejected I was able to go back and figure it out
Date published: 2021-02-23
Rated 5 out of 5 by from Ramon was amazing Ramon was a amazing!!!!!! He help me every step of of the way if I had any questions he will answer them without complaining or being rude
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing customer service Walinda was able to help me sort out my taxes so that I could e-file after trying to figure out my forms on my own. I wouldn't have been able to do it without her help. She was patient and knowledgeable. Thanks Walinda!
Date published: 2021-02-23
Rated 5 out of 5 by from Love turbo tax!! I cant believe i used the online expert i was connected in seconds and for free! 4 years
Date published: 2021-02-23
Rated 5 out of 5 by from Couldn't be happier Last year I did them myself on turbo tax, ran into trouble with a few parts. This year, turbo tax did them, Nora my specialist was awsome
Date published: 2021-02-23
Rated 4 out of 5 by from worked for us Pretty straight forward. Although I was hoping it would retrieve my 1099 forms without me tying them in, but this is a more complicated process - but no complaints when getting this done for free as a senior.
Date published: 2021-02-23
Rated 2 out of 5 by from My LAST year! This full service experience was awful. After my account being "lost" or assigned to different agent's, having multiple agents contact me and made this experience EXTREMELY inconvenient and confusing. I will not be a return customer next year.
Date published: 2021-02-23
Rated 4 out of 5 by from Been Using for 21 Years - Still Needs Tweaking I could not efile state without including federal. IRS required filling by mail as my wife is a Non Resident Alien (NRA). New York State rules do not allow filling by mail. Hopefully, i wont be punished for mailing the state return. Please don't link the two returns for efiling. Flexibility results in a better product.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12218
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Very helpful Until this year...return gets bounced because of wrong AGI, however...after contacting the IRS (which has wasted 2 weeks of time, thus delaying our return by at least a month or more) our transcript has the same AGI that got rejected...really?!!?
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Ihave been using Turbo Tax for 7 years and have never had a problem
Date published: 2021-02-23
Rated 5 out of 5 by from Very Easy Very easy for me to complete even when the state rejected I was able to go back and figure it out
Date published: 2021-02-23
Rated 5 out of 5 by from Ramon was amazing Ramon was a amazing!!!!!! He help me every step of of the way if I had any questions he will answer them without complaining or being rude
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing customer service Walinda was able to help me sort out my taxes so that I could e-file after trying to figure out my forms on my own. I wouldn't have been able to do it without her help. She was patient and knowledgeable. Thanks Walinda!
Date published: 2021-02-23
Rated 5 out of 5 by from Love turbo tax!! I cant believe i used the online expert i was connected in seconds and for free! 4 years
Date published: 2021-02-23
Rated 5 out of 5 by from Couldn't be happier Last year I did them myself on turbo tax, ran into trouble with a few parts. This year, turbo tax did them, Nora my specialist was awsome
Date published: 2021-02-23
Rated 4 out of 5 by from worked for us Pretty straight forward. Although I was hoping it would retrieve my 1099 forms without me tying them in, but this is a more complicated process - but no complaints when getting this done for free as a senior.
Date published: 2021-02-23
Rated 2 out of 5 by from My LAST year! This full service experience was awful. After my account being "lost" or assigned to different agent's, having multiple agents contact me and made this experience EXTREMELY inconvenient and confusing. I will not be a return customer next year.
Date published: 2021-02-23
Rated 4 out of 5 by from Been Using for 21 Years - Still Needs Tweaking I could not efile state without including federal. IRS required filling by mail as my wife is a Non Resident Alien (NRA). New York State rules do not allow filling by mail. Hopefully, i wont be punished for mailing the state return. Please don't link the two returns for efiling. Flexibility results in a better product.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 12218