TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 1 out of 5 by from Worst experience with TurboTax by far Every year I use this system and have no problems with it and can submit my refund without any issues. This time I was having trouble moving forward to another page so I purchased the most expensive package that included live agent assistance. I spoke with them 4 times via messenger and over the phone. I even apparent specialists and not one fixed the issue. They would disconnect assuring me it would be resolved but I would still stay stuck there. One person advised me to go through each individual stocks/sales I did and if I still had trouble to message with them again. There was roughly 51 of them! I ended up figuring out the issue on my own which was not what any of them had suggested. At the very end I downgraded my package because I couldn't fathom paying for assistance that wasn't provided to me.
Date published: 2021-02-24
Rated 1 out of 5 by from not happy There were blank forms added that had no purpose, yet I couldn't file without adding information that did not exist. Your extra charges for e-filling the state were ridicules. I will not be using Turbotax next year.
Date published: 2021-02-24
Rated 5 out of 5 by from I use the free Turbo Tax Edition annually I’ve had great success filing since 2012 as a Student
Date published: 2021-02-24
Rated 5 out of 5 by from awesome Easy software to use, had no real problems. Did run into 1 thing and the customer service chat was great.
Date published: 2021-02-24
Rated 1 out of 5 by from Will not use again, will not recommend. Was told I would need W2c as we deferred social security. WE DID NOT. I wiped out return and started over to see if that would go away. I spoke with our HR people several times. Was not able to get any response from you until I went to file. At that point I was just told it is a glitch. I paid for a service that created WAY more work. I have used you for several years. If you have a glitch you should have emailed repeat customers to let us know of the glitch. You email us prior to the start of taxes many, many times. Terribly disappointed!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy, Accurate, and Professional I requested a review from a tax professional. I received a very thorough review from Jeff (pardon me if I have the name wrong). He answered my question specifically and gave me very helpful advice. After speaking with Jeff, I was comfortable enough to proceed with filing my taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from easy to use It is easy to use and walks you through every step. I feel good about doing my own taxes with the help of turbotax. Saves us money too.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is awsome it was easy and fast recommend everyone to give it a try
Date published: 2021-02-24
Rated 5 out of 5 by from Great Experience Great experience. Quick response when I had questions. Will continue using Turbo Tax
Date published: 2021-02-24
Rated 5 out of 5 by from very happy with the turbo tax app A friend recommended it to me. although reluctant, i decided to go ahead and do my tax returns and it was the best choice. thank you!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12212
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst experience with TurboTax by far Every year I use this system and have no problems with it and can submit my refund without any issues. This time I was having trouble moving forward to another page so I purchased the most expensive package that included live agent assistance. I spoke with them 4 times via messenger and over the phone. I even apparent specialists and not one fixed the issue. They would disconnect assuring me it would be resolved but I would still stay stuck there. One person advised me to go through each individual stocks/sales I did and if I still had trouble to message with them again. There was roughly 51 of them! I ended up figuring out the issue on my own which was not what any of them had suggested. At the very end I downgraded my package because I couldn't fathom paying for assistance that wasn't provided to me.
Date published: 2021-02-24
Rated 1 out of 5 by from not happy There were blank forms added that had no purpose, yet I couldn't file without adding information that did not exist. Your extra charges for e-filling the state were ridicules. I will not be using Turbotax next year.
Date published: 2021-02-24
Rated 5 out of 5 by from I use the free Turbo Tax Edition annually I’ve had great success filing since 2012 as a Student
Date published: 2021-02-24
Rated 5 out of 5 by from awesome Easy software to use, had no real problems. Did run into 1 thing and the customer service chat was great.
Date published: 2021-02-24
Rated 1 out of 5 by from Will not use again, will not recommend. Was told I would need W2c as we deferred social security. WE DID NOT. I wiped out return and started over to see if that would go away. I spoke with our HR people several times. Was not able to get any response from you until I went to file. At that point I was just told it is a glitch. I paid for a service that created WAY more work. I have used you for several years. If you have a glitch you should have emailed repeat customers to let us know of the glitch. You email us prior to the start of taxes many, many times. Terribly disappointed!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy, Accurate, and Professional I requested a review from a tax professional. I received a very thorough review from Jeff (pardon me if I have the name wrong). He answered my question specifically and gave me very helpful advice. After speaking with Jeff, I was comfortable enough to proceed with filing my taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from easy to use It is easy to use and walks you through every step. I feel good about doing my own taxes with the help of turbotax. Saves us money too.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbotax is awsome it was easy and fast recommend everyone to give it a try
Date published: 2021-02-24
Rated 5 out of 5 by from Great Experience Great experience. Quick response when I had questions. Will continue using Turbo Tax
Date published: 2021-02-24
Rated 5 out of 5 by from very happy with the turbo tax app A friend recommended it to me. although reluctant, i decided to go ahead and do my tax returns and it was the best choice. thank you!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12212