TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo tax is good Turbo tax was good was pretty easy ran in to a few bumps but turned out ok
Date published: 2022-02-15
Rated 1 out of 5 by from Turbo Tax was awful this year I have used Turbo Tax for several years (WELL OVER 10 YEARS) For tax year 2020, our return was so complicate with selling houses and moving, plus a couple of unique items, I decided to use a Tax accountant. This year I went back to Turbo TAX for 2021 taxes. This has been the worse experience. It would not let me use the 1040-SR form. When I tried, it would not populate line 12c. It left it blank. Phone support said to file under 1040. I had to delete all my contributions on schedule A in order to take the standard deduction using $600 credit for cash charity contribution. Everything failed in getting 12C on 1040SR to populate. My taxes were rejected by IRS 4 times due to Pin and or AGI incorrect according to text. Neither were incorrect. Phone support said to ask the Tax community for help or print them and mail them. I tried to ask a question to the Tax community for Turbo Tax. That didn't work. I am printing my return and mailing I will think seriously about Turbo Tax and whether to use next year. So sad they don't have actually humans that can help you. Also, I don't understand why they can't correct the 1040 SR form and the issue with cash contribution for standard deduction. This isn't the first year that the form and deduction has been available. For the love of god turbo tax, don't blame it on COVID!! That seems to be the "go to" reason for all things wrong lately
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is great!! We've filed with TurboTax for the pass four years and it's alway been a great experiance.
Date published: 2022-02-15
Rated 5 out of 5 by from turbo tax is awesome i always get the most help and a prepared refund that doesnt get audited
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo is awesome, it helped me a lot. My conversation with the tax expert is appropriate, she helped me alot.
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is the best way to file your taxes. My representative worked with me the entire time I filed. The app is easy to use and the customer service is outstanding.
Date published: 2022-02-15
Rated 5 out of 5 by from Pretty Nice experience over the last 6 years I've been using Turbotax for 6 years and my experience has been relatively nice. I appreciate that I can get help in a timely manner and that there are explanations for nearly every questions or form that you would need to fill out. It is definitely in the top 5 when someone asks me who they should use when completing their taxes.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is awesome It was easy cheesy i used this tool and I had fun.
Date published: 2022-02-15
Rated 5 out of 5 by from Still my go to for taxes After years of filing taxes by hand, and being let down by other tax services, TurboTax is my forever go to. I know all my bases are covered, and if I miss anything it will be caught - so important when you have to move, sell homes, or deal with other weird tax situations!
Date published: 2022-02-15
Rated 5 out of 5 by from I think it's great just wish I could e file 2020 butt that's not there fault
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12194
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is good Turbo tax was good was pretty easy ran in to a few bumps but turned out ok
Date published: 2022-02-15
Rated 1 out of 5 by from Turbo Tax was awful this year I have used Turbo Tax for several years (WELL OVER 10 YEARS) For tax year 2020, our return was so complicate with selling houses and moving, plus a couple of unique items, I decided to use a Tax accountant. This year I went back to Turbo TAX for 2021 taxes. This has been the worse experience. It would not let me use the 1040-SR form. When I tried, it would not populate line 12c. It left it blank. Phone support said to file under 1040. I had to delete all my contributions on schedule A in order to take the standard deduction using $600 credit for cash charity contribution. Everything failed in getting 12C on 1040SR to populate. My taxes were rejected by IRS 4 times due to Pin and or AGI incorrect according to text. Neither were incorrect. Phone support said to ask the Tax community for help or print them and mail them. I tried to ask a question to the Tax community for Turbo Tax. That didn't work. I am printing my return and mailing I will think seriously about Turbo Tax and whether to use next year. So sad they don't have actually humans that can help you. Also, I don't understand why they can't correct the 1040 SR form and the issue with cash contribution for standard deduction. This isn't the first year that the form and deduction has been available. For the love of god turbo tax, don't blame it on COVID!! That seems to be the "go to" reason for all things wrong lately
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is great!! We've filed with TurboTax for the pass four years and it's alway been a great experiance.
Date published: 2022-02-15
Rated 5 out of 5 by from turbo tax is awesome i always get the most help and a prepared refund that doesnt get audited
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo is awesome, it helped me a lot. My conversation with the tax expert is appropriate, she helped me alot.
Date published: 2022-02-15
Rated 5 out of 5 by from TurboTax is the best way to file your taxes. My representative worked with me the entire time I filed. The app is easy to use and the customer service is outstanding.
Date published: 2022-02-15
Rated 5 out of 5 by from Pretty Nice experience over the last 6 years I've been using Turbotax for 6 years and my experience has been relatively nice. I appreciate that I can get help in a timely manner and that there are explanations for nearly every questions or form that you would need to fill out. It is definitely in the top 5 when someone asks me who they should use when completing their taxes.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is awesome It was easy cheesy i used this tool and I had fun.
Date published: 2022-02-15
Rated 5 out of 5 by from Still my go to for taxes After years of filing taxes by hand, and being let down by other tax services, TurboTax is my forever go to. I know all my bases are covered, and if I miss anything it will be caught - so important when you have to move, sell homes, or deal with other weird tax situations!
Date published: 2022-02-15
Rated 5 out of 5 by from I think it's great just wish I could e file 2020 butt that's not there fault
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12194