TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from The ending steps are muddled I've used Turbotax for at least my last eight years of Federal and State returns. The entire process is great, except at the very end. I file by mail. I do NOT trust E-filing. Your return disappears into the cloud, and I don't know if they received it or not. The printing instructions and saving to the PC are unclear to me. I'm never sure what goes to the state, and what goes to the Feds? Instructions for printing and saving to the PC are unclear to me. Everything else is great, thanks! I'll continue to be a user.
Date published: 2022-03-12
Rated 2 out of 5 by from FOUND THE SEQUENCE CONFUSING AT TIMES AND THE PROG THE PROGRAM TITLES WERE NOTUSER FRIENDLY FOR FILLING OUT SCHEDULE E FOR RENTAL PROPERTY AND HAD DIFFICULTY IN GETTING THE E-FILE SELCTION FOR THE FEDERAL RETURN. AND SOME HOW THE ALABAMA STATE FOR GOT ADDED AS A SELECTION. NOT WHAT I BEEN USE TO WITH TURBO TAX. A MAJOR FACTOR THAT HAS ME UPSET IS I COULD NOT TRANSFER THE PROPERTY DATA FROM THE PRIOR YEAR RETURN AND WHEN I TRIED TO OPEN PRIOR YEAR TURBO TAX PROGRAMS THEY ASKED FOR A LICENSE CODE. UPON ENTERING THE LICENSE CODE THE RESPONSE WAS NOT A VALID CODE. I HAVE BEEN USING TURBO FOR A LONG TIME BUT BASED ON THIS YEAR PERFORMANCE I WILL BE LOOKING AT OTHER SOFTWARE.
Date published: 2022-03-12
Rated 5 out of 5 by from Enjoy using TurboTax Fairly simple to use and their tax professional assistance was very helpful
Date published: 2022-03-12
Rated 4 out of 5 by from Much improved Much improved from prior years but still not as intuitive as I would like.
Date published: 2022-03-12
Rated 5 out of 5 by from great help helpers were great onfp easy to follow thank you so much
Date published: 2022-03-12
Rated 5 out of 5 by from awesome Turbo tax is super awesome Very easy to use i love them
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is awesome!!! I had the pleasure of working with Turbo Tax ladies. Specialists Frederica, Dominic and expert, Rose. I ALWAYS am impressed with the knowledge and patience that I receive. Thank you so much.
Date published: 2022-03-12
Rated 5 out of 5 by from Thank You Easy to use and highly recommended to anyone looking to have your taxes done by an expert!
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is wonderful! I love Turbotax. Its so easy! If I can do it, anyone can!
Date published: 2022-03-12
Rated 1 out of 5 by from it sucks every time i efile maryland tax, i'm on the phone for 2 hours. i'm changing services next year. unacceptable
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 12174
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from The ending steps are muddled I've used Turbotax for at least my last eight years of Federal and State returns. The entire process is great, except at the very end. I file by mail. I do NOT trust E-filing. Your return disappears into the cloud, and I don't know if they received it or not. The printing instructions and saving to the PC are unclear to me. I'm never sure what goes to the state, and what goes to the Feds? Instructions for printing and saving to the PC are unclear to me. Everything else is great, thanks! I'll continue to be a user.
Date published: 2022-03-12
Rated 2 out of 5 by from FOUND THE SEQUENCE CONFUSING AT TIMES AND THE PROG THE PROGRAM TITLES WERE NOTUSER FRIENDLY FOR FILLING OUT SCHEDULE E FOR RENTAL PROPERTY AND HAD DIFFICULTY IN GETTING THE E-FILE SELCTION FOR THE FEDERAL RETURN. AND SOME HOW THE ALABAMA STATE FOR GOT ADDED AS A SELECTION. NOT WHAT I BEEN USE TO WITH TURBO TAX. A MAJOR FACTOR THAT HAS ME UPSET IS I COULD NOT TRANSFER THE PROPERTY DATA FROM THE PRIOR YEAR RETURN AND WHEN I TRIED TO OPEN PRIOR YEAR TURBO TAX PROGRAMS THEY ASKED FOR A LICENSE CODE. UPON ENTERING THE LICENSE CODE THE RESPONSE WAS NOT A VALID CODE. I HAVE BEEN USING TURBO FOR A LONG TIME BUT BASED ON THIS YEAR PERFORMANCE I WILL BE LOOKING AT OTHER SOFTWARE.
Date published: 2022-03-12
Rated 5 out of 5 by from Enjoy using TurboTax Fairly simple to use and their tax professional assistance was very helpful
Date published: 2022-03-12
Rated 4 out of 5 by from Much improved Much improved from prior years but still not as intuitive as I would like.
Date published: 2022-03-12
Rated 5 out of 5 by from great help helpers were great onfp easy to follow thank you so much
Date published: 2022-03-12
Rated 5 out of 5 by from awesome Turbo tax is super awesome Very easy to use i love them
Date published: 2022-03-12
Rated 5 out of 5 by from Turbo Tax is awesome!!! I had the pleasure of working with Turbo Tax ladies. Specialists Frederica, Dominic and expert, Rose. I ALWAYS am impressed with the knowledge and patience that I receive. Thank you so much.
Date published: 2022-03-12
Rated 5 out of 5 by from Thank You Easy to use and highly recommended to anyone looking to have your taxes done by an expert!
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax is wonderful! I love Turbotax. Its so easy! If I can do it, anyone can!
Date published: 2022-03-12
Rated 1 out of 5 by from it sucks every time i efile maryland tax, i'm on the phone for 2 hours. i'm changing services next year. unacceptable
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 12174