TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from I've received max refund In my opinion Turbo Tax gave me my max refund compared to H&R Block. I'm military and I go to the free stuff, which they both have. But when entered my info into both sites, Turbo Tax gave back more. Dunno how but they do! My only downside is the customer service. There are so many hoops to just speak with a live person. Each person I spoke with was very nice but everytime call dropped i have to go through the automated system wait 15-20mins to speak with someone and go the the whole issue over and over. After 4 times you get over it. There are a few things miss leading. The TurboTax Live and to have someone do it for you takes 1-2 weeks and that was from an Tax Specialist I spoke with. In the begining it seemed like a quick process cause in a few hours after you drop off your documents you get an appointment. When it came time for said appointment, I received a call but no one was on the phone. Then I received a message that I missed the call. Super annoyed I called customer service, they told me for some reason my case was not attached to a specailist. So i figured I'd do it myself. I started to do it myself decided to do the LIVE and because I had unemployment it told me I had to upgrade, Long story short if you have military w-2 and civilian w-2. DO your MILITARY W-2 first to get free Turbo Tax Deluxe.
Date published: 2022-02-26
Rated 5 out of 5 by from I Love Turbotax Process was lengthy and detailed but smooth sailing
Date published: 2022-02-26
Rated 5 out of 5 by from so easy to use. esp for novices! i was having serious stress trying to figure out taxes. i now know to keep everything written down throughout the year. this was so easy to put in my info, deductions, and helped me with all info. will be using again
Date published: 2022-02-26
Rated 5 out of 5 by from turbo helped a lot really useful, sweet people thank you so much for all the help
Date published: 2022-02-26
Rated 5 out of 5 by from very easy! so easy to use and get your taxes done! I would highly recommend to anyone!
Date published: 2022-02-26
Rated 5 out of 5 by from excellent Excellent Excellent Excellent Excellent Excellent Excellent
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome thankyou she needs a promotion. I have never felt more comfortable from home knowing I had everything taken care of... simply great. Hands down.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax is great! The experience was great. Instructions were easy to follow.
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome experience Turbotax was a great software and was so easy and manageable.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax is awesome! Very easy to use and easy to understand. Definitely use again!
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 12172
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from I've received max refund In my opinion Turbo Tax gave me my max refund compared to H&R Block. I'm military and I go to the free stuff, which they both have. But when entered my info into both sites, Turbo Tax gave back more. Dunno how but they do! My only downside is the customer service. There are so many hoops to just speak with a live person. Each person I spoke with was very nice but everytime call dropped i have to go through the automated system wait 15-20mins to speak with someone and go the the whole issue over and over. After 4 times you get over it. There are a few things miss leading. The TurboTax Live and to have someone do it for you takes 1-2 weeks and that was from an Tax Specialist I spoke with. In the begining it seemed like a quick process cause in a few hours after you drop off your documents you get an appointment. When it came time for said appointment, I received a call but no one was on the phone. Then I received a message that I missed the call. Super annoyed I called customer service, they told me for some reason my case was not attached to a specailist. So i figured I'd do it myself. I started to do it myself decided to do the LIVE and because I had unemployment it told me I had to upgrade, Long story short if you have military w-2 and civilian w-2. DO your MILITARY W-2 first to get free Turbo Tax Deluxe.
Date published: 2022-02-26
Rated 5 out of 5 by from I Love Turbotax Process was lengthy and detailed but smooth sailing
Date published: 2022-02-26
Rated 5 out of 5 by from so easy to use. esp for novices! i was having serious stress trying to figure out taxes. i now know to keep everything written down throughout the year. this was so easy to put in my info, deductions, and helped me with all info. will be using again
Date published: 2022-02-26
Rated 5 out of 5 by from turbo helped a lot really useful, sweet people thank you so much for all the help
Date published: 2022-02-26
Rated 5 out of 5 by from very easy! so easy to use and get your taxes done! I would highly recommend to anyone!
Date published: 2022-02-26
Rated 5 out of 5 by from excellent Excellent Excellent Excellent Excellent Excellent Excellent
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome thankyou she needs a promotion. I have never felt more comfortable from home knowing I had everything taken care of... simply great. Hands down.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo Tax is great! The experience was great. Instructions were easy to follow.
Date published: 2022-02-26
Rated 5 out of 5 by from Awesome experience Turbotax was a great software and was so easy and manageable.
Date published: 2022-02-26
Rated 5 out of 5 by from Turbo tax is awesome! Very easy to use and easy to understand. Definitely use again!
Date published: 2022-02-26
All TurboTax® Offerings Reviews - Page 12172