TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from It worked It worked. Retired and decided to do own taxes for first time in 20 plus years. Program walked me through Federal and State returns and saved me over $400.00 in Accountant fees. I am satisfied with the purchase, so far.
Date published: 2023-02-18
Rated 4 out of 5 by from I am feeling lots of feelings I want to give Turbo Tax all the stars, but just like every other company they have found more ways to charge us for things that were once free. I get it you have to make money. But how about you give us more information on the options you provide us, or if we end up not using the resource, say in the Deluxe edition, we shouldnt then have to pay for it. Also, what is with that $39 "processing fee" for paying for the service I didn't even use to let you take the money out of my taxes??? I love Turbo Tax. I have used it every year since I was 18 and my mother showed me how to do my taxes....see I am a generational Turbotax user. TurboTax, this is not a bad review, really this is a love letter and I am a good girlfriend. So please, treat me better. I will be with you forever.
Date published: 2023-02-18
Rated 5 out of 5 by from great tax expert deandra from turbo tax was great!!!!!!!!! give her a raise
Date published: 2023-02-18
Rated 3 out of 5 by from Turbo Tax good, app updates not so much! Initial install of TurboTax went fine, used app, but a week later and a couple of times after I kept getting notifications "check for updates". When checking for and installing updates received several errors. Even went to TurboTax site, shutdown app, and manually installed updates as directed, but upon relaunch it keeps asking to check for updates. Had to uninstall and reinstall this app twice to get updates applied and taxes filed. Otherwise good program.
Date published: 2023-02-18
Rated 5 out of 5 by from TurboTax makes it easier! Taxes can be so confusing but TurboTax helps you along the way
Date published: 2023-02-18
Rated 5 out of 5 by from 1st time user I was nervous about doing it on my own, Turbotax was super easy. I didn't have much to file and was able to get everything done in 25 minutes.
Date published: 2023-02-18
Rated 5 out of 5 by from Great, self explanatory. Great app. Love how it takes you step by step. Love how support is at fast reach.
Date published: 2023-02-18
Rated 5 out of 5 by from helped helped and was easy for my first time doing my taxes
Date published: 2023-02-18
Rated 2 out of 5 by from Hidden Fees, Confusing and unhelpful assistance I had a difficult time filing this year. I wanted to feel encouraged to do it myself and felt excited to have help from turbo tax representatives even though I paid for the help. I just feel it would have been so much easier to go to someone, but I still left feeling like I don't know how I did it and questioning if everything was done correctly. I asked for assistance 3 times and I feel to have paid for unhelpful assistance and be prompted to pay more was just upsetting. Never again will I use turbo tax.
Date published: 2023-02-18
Rated 3 out of 5 by from Very good at federal taxes; below avg. for state Great for federal taxes; below avg. to poor for state and local.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12145
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It worked It worked. Retired and decided to do own taxes for first time in 20 plus years. Program walked me through Federal and State returns and saved me over $400.00 in Accountant fees. I am satisfied with the purchase, so far.
Date published: 2023-02-18
Rated 4 out of 5 by from I am feeling lots of feelings I want to give Turbo Tax all the stars, but just like every other company they have found more ways to charge us for things that were once free. I get it you have to make money. But how about you give us more information on the options you provide us, or if we end up not using the resource, say in the Deluxe edition, we shouldnt then have to pay for it. Also, what is with that $39 "processing fee" for paying for the service I didn't even use to let you take the money out of my taxes??? I love Turbo Tax. I have used it every year since I was 18 and my mother showed me how to do my taxes....see I am a generational Turbotax user. TurboTax, this is not a bad review, really this is a love letter and I am a good girlfriend. So please, treat me better. I will be with you forever.
Date published: 2023-02-18
Rated 5 out of 5 by from great tax expert deandra from turbo tax was great!!!!!!!!! give her a raise
Date published: 2023-02-18
Rated 3 out of 5 by from Turbo Tax good, app updates not so much! Initial install of TurboTax went fine, used app, but a week later and a couple of times after I kept getting notifications "check for updates". When checking for and installing updates received several errors. Even went to TurboTax site, shutdown app, and manually installed updates as directed, but upon relaunch it keeps asking to check for updates. Had to uninstall and reinstall this app twice to get updates applied and taxes filed. Otherwise good program.
Date published: 2023-02-18
Rated 5 out of 5 by from TurboTax makes it easier! Taxes can be so confusing but TurboTax helps you along the way
Date published: 2023-02-18
Rated 5 out of 5 by from 1st time user I was nervous about doing it on my own, Turbotax was super easy. I didn't have much to file and was able to get everything done in 25 minutes.
Date published: 2023-02-18
Rated 5 out of 5 by from Great, self explanatory. Great app. Love how it takes you step by step. Love how support is at fast reach.
Date published: 2023-02-18
Rated 5 out of 5 by from helped helped and was easy for my first time doing my taxes
Date published: 2023-02-18
Rated 2 out of 5 by from Hidden Fees, Confusing and unhelpful assistance I had a difficult time filing this year. I wanted to feel encouraged to do it myself and felt excited to have help from turbo tax representatives even though I paid for the help. I just feel it would have been so much easier to go to someone, but I still left feeling like I don't know how I did it and questioning if everything was done correctly. I asked for assistance 3 times and I feel to have paid for unhelpful assistance and be prompted to pay more was just upsetting. Never again will I use turbo tax.
Date published: 2023-02-18
Rated 3 out of 5 by from Very good at federal taxes; below avg. for state Great for federal taxes; below avg. to poor for state and local.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12145