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TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 280237 reviews)

TurboTaxTurboTax Customer Ratings & Reviews

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Rated 5 out of 5 by ace355th from Easy and Fast Have used for 7 years so far and will use again!!!

Date published: 2021-02-24

Rated 5 out of 5 by JMR50 from Turbo Tax Have been using Turbo Tax for years. First year I encountered a glitch. Sent message I would be getting a W-2c. Spent an hour looking for the answer....rounded up my SS tax withheld to .50 cents and the error went away. Thank heaven for forums!

Date published: 2021-02-24

Rated 5 out of 5 by AEmp from Easy to work with! I love that they fix things and help get through any issues that you're having.

Date published: 2021-02-24

Rated 5 out of 5 by Gomez2415 from TurboTax provides great support The software service provides seamless guidance for taxes that makes them as painless as possible for students and young professionals.

Date published: 2021-02-24

Rated 5 out of 5 by Surfbum21 from Very easy Its free, very easy to follow and quick. It makes filing your taxes simple.

Date published: 2021-02-24

Rated 5 out of 5 by Jack115 from TurboTax is so helpful I have used TurboTax since my first job at the age of 17. I love how convenient it is and with every year it gets easier to do my taxes with new features and excellent customer service through live chat to answer all my questions.

Date published: 2021-02-24

Rated 5 out of 5 by brandijean1111 from easy to understand easy and good for my brain. did not confuse me at all i like it

Date published: 2021-02-24

Rated 4 out of 5 by bman31135 from Very good experience Very easy to understand. Will use it again next year.

Date published: 2021-02-24

Rated 5 out of 5 by 89 yr Old from Perfect for an 89 Yr Old So easy to follow instructions and I feel confident my taxes were done right.

Date published: 2021-02-24

Rated 1 out of 5 by Darling Nicky from Turbo Tax said $40, but charged$80 I was very disappointed with Turbo Tax this year. Probably won't file with them again.

Date published: 2021-02-24

All TurboTax® Offerings Reviews - Page 12131

TurboTaxTurboTax Customer Ratings & Reviews

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Rated 5 out of 5 by ace355th from Easy and Fast Have used for 7 years so far and will use again!!!

Date published: 2021-02-24

Rated 5 out of 5 by AEmp from Easy to work with! I love that they fix things and help get through any issues that you're having.

Date published: 2021-02-24

Rated 5 out of 5 by Surfbum21 from Very easy Its free, very easy to follow and quick. It makes filing your taxes simple.

Date published: 2021-02-24

Rated 5 out of 5 by brandijean1111 from easy to understand easy and good for my brain. did not confuse me at all i like it

Date published: 2021-02-24

Rated 4 out of 5 by bman31135 from Very good experience Very easy to understand. Will use it again next year.

Date published: 2021-02-24

Rated 5 out of 5 by 89 yr Old from Perfect for an 89 Yr Old So easy to follow instructions and I feel confident my taxes were done right.

Date published: 2021-02-24

Rated 1 out of 5 by Darling Nicky from Turbo Tax said $40, but charged$80 I was very disappointed with Turbo Tax this year. Probably won't file with them again.

Date published: 2021-02-24

All TurboTax® Offerings Reviews - Page 12131

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TURBOTAX GUARANTEES

TurboTax Free Guarantee: $0 Federal + $0 State + $0 To File offer is available for simple tax returns with TurboTax Free Edition. A simple tax return is Form 1040 only (without any additional schedules) OR Form 1040 + Unemployment Income. Situations covered include:
- W-2 income
- Limited interest and dividend income reported on a 1099-INT or 1099-DIV
- Claiming the standard deduction
- Earned Income Tax Credit (EIC)
- Child tax credits
- Unemployment Income reported on a 1099-G
100% Accurate Calculations Guarantee: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we’ll pay you the penalty and interest.
Maximum Refund Guarantee - or Your Money Back: If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Online Free Edition customers are entitled to payment of $30.
100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.
Audit Support Guarantee: If you received an audit letter based on your 2020 TurboTax return, we will provide one-on-one support with a tax professional as requested through our Audit Support Center for returns filed with TurboTax for the current tax year (2020) and the past two tax years (2019, 2018). If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state purchase price paid. TurboTax Free Edition customers are entitled to payment of $30. We will not represent you or provide legal advice. Excludes TurboTax Business.
Satisfaction Guaranteed:
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  Satisfaction Guaranteed — or you don't pay. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product.
- If you bought TurboTax Live from a retailer:
  Try TurboTax Live. If you're not satisfied with your purchase and have not filed or printed your return, return it to Intuit within 60 days of purchase with your dated receipt for a full refund (excluding shipping & handling).
- If you bought or downloaded TurboTax software from a retailer:
  Try TurboTax software. If you're not satisfied, return it to Intuit within 60 days of purchase with your dated receipt for a full refund.
- If you bought or downloaded TurboTax software directly from us:
  Try TurboTax software. If you're not satisfied, return it within 60 days of shipment with your dated receipt for a full refund (excluding shipping & handling).

TURBOTAX ONLINE/MOBILE

Try for Free/Pay When You File: TurboTax online and mobile pricing is based on your tax situation and varies by product. TurboTax Free Edition ($0 Federal + $0 State + $0 To File) is available for simple tax returns only; offer may change or end at any time without notice. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases.
TurboTax Live Basic Offer: Offer only available with TurboTax Live Basic and for simple tax returns only. Must file by May 3, 2021 to be eligible for the offer. Includes state(s) and one (1) federal tax filing. Intuit reserves the right to modify or terminate this TurboTax Live Basic Offer at any time for any reason in its sole and absolute discretion. If you add services, your service fees will be adjusted accordingly. If filed after May 3, 2021, you will be charged the then-current list price for TurboTax Live Basic and state tax filing is an additional fee. See current prices here.
Pays for itself (TurboTax Self-Employed): Estimates based on deductible business expenses calculated at the self-employment tax income rate (15.3%) for tax year 2020. Actual results will vary based on your tax situation.
Anytime, anywhere: Internet access required; standard data rates apply to download and use mobile app.
Fastest refund possible: Fastest tax refund with e-file and direct deposit; tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.
Pay for TurboTax out of your federal refund: A $40 Refund Processing Service fee applies to this payment method. Prices are subject to change without notice.
TurboTax Help and Support: Access to a TurboTax specialist is included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, and TurboTax Live Full Service; not included with Free Edition (but is available as an upgrade). TurboTax specialists are available to provide general customer help and support using the TurboTax product. SmartLook on-screen help is available on a PC, laptop or the TurboTax mobile app. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.
Tax Advice, Expert Review and TurboTax Live: Access to tax advice and Expert Review (the ability to have a Tax Expert review and/or sign your tax return) is included with TurboTax Live or as an upgrade from another version, and available through December 31, 2021. These services are provided only by tax experts or CPAs. Some tax topics or situations may not be included as part of this service, which shall be determined in the tax expert’s sole discretion. For TurboTax Live , if your return requires a significant level of tax advice or actual preparation, the tax expert may be required to sign as the preparer at which point they will assume primary responsibility for the preparation of your return. For the Full Service product, the tax expert will sign your return as preparer. On-screen help is available on a desktop, laptop or the TurboTax mobile app. Unlimited access to tax experts or CPAs refers to an unlimited quantity of contacts available to each customer, but does not refer to hours of operation or service coverage. Service, area of expertise, experience levels, wait times, hours of operation and availability vary, and are subject to restriction and change without notice.
TurboTax Live Full Service – Qualification for Offer: Depending on your tax situation, you may be asked to answer additional questions to determine your qualification for the Full Service offer. Certain tax situations do not qualify for the Full Service offering. These situations may include but are not limited to multiple sources of business income, large amounts of cryptocurrency transactions, taxable foreign assets and/or significant foreign investment income. Offer details subject to change at any time without notice. Intuit, in its sole discretion and at any time, may determine that certain tax topics, forms and/or situations are not included as part of TurboTax Live Full Service. Intuit reserves the right to refuse to prepare a tax return for any reason in its sole discretion. See Terms of Service for details.
Smart Insights: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits and is available through 11/1/2022. Terms and conditions may vary and are subject to change without notice.
My Docs features: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits and is available through 12/31/2022. Terms and conditions may vary and are subject to change without notice.
Tax Return Access: Included with all TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or prior year PLUS benefits customers and access to up to the prior seven years of tax returns we have on file for you is available through 12/31/2022. Terms and conditions may vary and are subject to change without notice.
Easy Online Amend: Included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits. Make changes to your 2020 tax return online for up to 3 years after it has been filed and accepted by the IRS through 10/31/2023. Terms and conditions may vary and are subject to change without notice. For TurboTax Live Full Service, your tax expert will amend your 2020 tax return for you through 11/30/2021. After 11/30/2021 TurboTax Live Full Service customers will be able to amend their 2020 tax return themselves using the Easy Online Amend process described above.
#1 best-selling tax software: Based on aggregated sales data for all tax year 2019 TurboTax products.
Most Popular: TurboTax Deluxe is our most popular product among TurboTax Online users with more complex tax situations.
CompleteCheck: Covered under the TurboTax accurate calculations and maximum refund guarantees.
1099-NEC Snap and Autofill: Available in TurboTax Self-Employed and TurboTax Live Self-Employed starting 1/25/2021. Available in mobile app only. Feature available within Schedule C tax form for TurboTax filers with 1099-NEC income.
Year-Round Tax Estimator: Available in TurboTax Self-Employed and TurboTax Live Self-Employed starting by end of February. This product feature is only available after you finish and file in a self-employed product.

TURBOTAX CD/DOWNLOAD

Installation requirements: Product activation required via Internet. Download option requires free online Intuit account. You must accept the TurboTax License Agreement to use this product. Not for use by paid preparers.
TurboTax CD/Download products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. Additional fees apply for e-filing state returns ($25). E-file fees do not apply to New York state returns. Prices subject to change without notice.
Fastest refund possible: Fastest tax refund with e-file and direct deposit; tax refund time frames will vary. The IRS issues more than 9 out of 10 refunds in less than 21 days.
Pay for additional TurboTax services out of your federal refund: A $40 Refund Processing Service fee applies to this payment method. Prices are subject to change without notice. This benefit is available with TurboTax Federal products except TurboTax Business.
About our TurboTax Product Experts: Customer service and product support vary by time of year.
#1 best-selling tax software: Based on aggregated sales data for all tax year 2019 TurboTax products.
Data Import: Imports financial data from participating companies; may require a free Intuit online account. Quicken and QuickBooks import not available with TurboTax installed on a Mac. Imports from Quicken (2018 and higher) and QuickBooks Desktop (2018 and higher); both Windows only. Quicken import not available for TurboTax Business. Quicken products provided by Quicken Inc., Quicken import subject to change.
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