TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Good experience I had a good experience using this product/service. The only drawback was with importing of documents, which did not work 100% of the time.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is great Easy to use and helpful in directing me to areas that I needed to address.
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax doesn't warn about necessary upgrades TurboTax not only force me to upgrade to their Premium version for having claimed unemployment benefits the previous year (something I did not have to do last year). They also upcharged me ridiculously. The price for the premium was $60 but I was charged $60 each for my state and federal returns as well as a fee for taking those payments straight from my refund? Had I known I would've just paid with card, but paying with your return was the recommended option.
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing Help from Vicki! Vicki was amazing. She helped me in a big way and made sure I did not make a financial, costly mistake.
Date published: 2022-04-18
Rated 2 out of 5 by from Trouble Had trouble with getting my returns accepted. Could not get help through here
Date published: 2022-04-18
Rated 5 out of 5 by from Thorough and Reliable I feel confident in filing my returns with Turbo Tax. I feel they are thorough in getting me the most out of my return and reliable in their knowledge.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is useful A friend help prepared it for me and it was very understandable
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax make tax Prep as easy as possible! I am not a computer savvy person, to say the least. But this format made any apprehension disappear almost immediately.
Date published: 2022-04-18
Rated 3 out of 5 by from It is great except... I love how easy it is to file every year. :) What I don't love is how they get you ro sign up for additional product services and cannot go back to review them once they have been selected. I okayed a certain additional service but my fees at the end did not add up....
Date published: 2022-04-18
Rated 3 out of 5 by from need to quit charging to e file states works pretty good but really sick of having to pay extra to e-file my states and pay extra for a 2nd state
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1213
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good experience I had a good experience using this product/service. The only drawback was with importing of documents, which did not work 100% of the time.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is great Easy to use and helpful in directing me to areas that I needed to address.
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax doesn't warn about necessary upgrades TurboTax not only force me to upgrade to their Premium version for having claimed unemployment benefits the previous year (something I did not have to do last year). They also upcharged me ridiculously. The price for the premium was $60 but I was charged $60 each for my state and federal returns as well as a fee for taking those payments straight from my refund? Had I known I would've just paid with card, but paying with your return was the recommended option.
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing Help from Vicki! Vicki was amazing. She helped me in a big way and made sure I did not make a financial, costly mistake.
Date published: 2022-04-18
Rated 2 out of 5 by from Trouble Had trouble with getting my returns accepted. Could not get help through here
Date published: 2022-04-18
Rated 5 out of 5 by from Thorough and Reliable I feel confident in filing my returns with Turbo Tax. I feel they are thorough in getting me the most out of my return and reliable in their knowledge.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is useful A friend help prepared it for me and it was very understandable
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax make tax Prep as easy as possible! I am not a computer savvy person, to say the least. But this format made any apprehension disappear almost immediately.
Date published: 2022-04-18
Rated 3 out of 5 by from It is great except... I love how easy it is to file every year. :) What I don't love is how they get you ro sign up for additional product services and cannot go back to review them once they have been selected. I okayed a certain additional service but my fees at the end did not add up....
Date published: 2022-04-18
Rated 3 out of 5 by from need to quit charging to e file states works pretty good but really sick of having to pay extra to e-file my states and pay extra for a 2nd state
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 1213