TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by
Myeasha23 from
Hidden Fees, Confusing and unhelpful assistance
I had a difficult time filing this year. I wanted to feel encouraged to do it myself and felt excited to have help from turbo tax representatives even though I paid for the help. I just feel it would have been so much easier to go to someone, but I still left feeling like I don't know how I did it and questioning if everything was done correctly. I asked for assistance 3 times and I feel to have paid for unhelpful assistance and be prompted to pay more was just upsetting. Never again will I use turbo tax.
Date published: 2023-02-18
Rated 3 out of 5 by
WorldB Free from
Very good at federal taxes; below avg. for state
Great for federal taxes; below avg. to poor for state and local.
Date published: 2023-02-18
Rated 4 out of 5 by
Gussy17 from
Turbo tax is easy
I've used turbo tax for years for both myself and my adult children. It is easy to use and remembers important info so you don't have to reenter every year. I am comfortable with them keeping my information because they offer several layers of securtity
Date published: 2023-02-18
Rated 5 out of 5 by
Mr Polo from
Turbo Tax is the best Tax Software EVER!
I've been using Turbo Tax for almost a decade and it has been a wonderful experience. The software is not complicated at all. Any problems I have ever had with my taxes were corrected without any noticeable delay. I recommend everyone I know to use Turbo Tax!
Date published: 2023-02-18
Rated 5 out of 5 by
rosecrossing from
Thorough system
easy to use as long as all of your information is at hand. answered all my questions at each step of the return
Date published: 2023-02-18
Rated 5 out of 5 by
AndrewMGaxiola from
Everything is as it says it is. Amazing overall
My TurboTax expert was clearly an expert at what she does. Very very helpful and quick as well. Thank you Rebecca I appreciate your help. I am very satisfied.
Date published: 2023-02-18
Rated 5 out of 5 by
Adias from
I love Turbo Tax
I absolutely love Turbo tax. This site is so helpful and the experts are truly that EXPERTS!!! Yayyy
Date published: 2023-02-18
Rated 5 out of 5 by
heathermusk from
Its painless to do and fast
easy to use and follow instructions. i would reccommend to my friends and family
Date published: 2023-02-18
Rated 1 out of 5 by
Lita1111 from
It sucks
It sucks cause you guys won't change anything so people shouldn't have a to amendment their taxes cause of you guys
Date published: 2023-02-18
Rated 2 out of 5 by
Justin12322265 from
Scammers for money
Told me I'd have to pay $39 for my taxes, which is fine. But when I got to the end it said it was $39 for state AND federal making it $78 total... plus an extra $39 to take it out of my return?!?! Scam. Turbo tax needs to be more clear of the total instead of making it seem like you only have to pay $39 one time, not twice.
All TurboTax® Offerings Reviews - Page 12119
Date published: 2023-02-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Myeasha23 from
Hidden Fees, Confusing and unhelpful assistance
I had a difficult time filing this year. I wanted to feel encouraged to do it myself and felt excited to have help from turbo tax representatives even though I paid for the help. I just feel it would have been so much easier to go to someone, but I still left feeling like I don't know how I did it and questioning if everything was done correctly. I asked for assistance 3 times and I feel to have paid for unhelpful assistance and be prompted to pay more was just upsetting. Never again will I use turbo tax.
Date published: 2023-02-18
Rated 3 out of 5 by
WorldB Free from
Very good at federal taxes; below avg. for state
Great for federal taxes; below avg. to poor for state and local.
Date published: 2023-02-18
Rated 4 out of 5 by
Gussy17 from
Turbo tax is easy
I've used turbo tax for years for both myself and my adult children. It is easy to use and remembers important info so you don't have to reenter every year. I am comfortable with them keeping my information because they offer several layers of securtity
Date published: 2023-02-18
Rated 5 out of 5 by
Mr Polo from
Turbo Tax is the best Tax Software EVER!
I've been using Turbo Tax for almost a decade and it has been a wonderful experience. The software is not complicated at all. Any problems I have ever had with my taxes were corrected without any noticeable delay. I recommend everyone I know to use Turbo Tax!
Date published: 2023-02-18
Rated 5 out of 5 by
rosecrossing from
Thorough system
easy to use as long as all of your information is at hand. answered all my questions at each step of the return
Date published: 2023-02-18
Rated 5 out of 5 by
AndrewMGaxiola from
Everything is as it says it is. Amazing overall
My TurboTax expert was clearly an expert at what she does. Very very helpful and quick as well. Thank you Rebecca I appreciate your help. I am very satisfied.
Date published: 2023-02-18
Rated 5 out of 5 by
Adias from
I love Turbo Tax
I absolutely love Turbo tax. This site is so helpful and the experts are truly that EXPERTS!!! Yayyy
Date published: 2023-02-18
Rated 5 out of 5 by
heathermusk from
Its painless to do and fast
easy to use and follow instructions. i would reccommend to my friends and family
Date published: 2023-02-18
Rated 1 out of 5 by
Lita1111 from
It sucks
It sucks cause you guys won't change anything so people shouldn't have a to amendment their taxes cause of you guys
Date published: 2023-02-18
Rated 2 out of 5 by
Justin12322265 from
Scammers for money
Told me I'd have to pay $39 for my taxes, which is fine. But when I got to the end it said it was $39 for state AND federal making it $78 total... plus an extra $39 to take it out of my return?!?! Scam. Turbo tax needs to be more clear of the total instead of making it seem like you only have to pay $39 one time, not twice.
All TurboTax® Offerings Reviews - Page 12119
Date published: 2023-02-18