TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Hidden Fees, Confusing and unhelpful assistance I had a difficult time filing this year. I wanted to feel encouraged to do it myself and felt excited to have help from turbo tax representatives even though I paid for the help. I just feel it would have been so much easier to go to someone, but I still left feeling like I don't know how I did it and questioning if everything was done correctly. I asked for assistance 3 times and I feel to have paid for unhelpful assistance and be prompted to pay more was just upsetting. Never again will I use turbo tax.
Date published: 2023-02-18
Rated 3 out of 5 by from Very good at federal taxes; below avg. for state Great for federal taxes; below avg. to poor for state and local.
Date published: 2023-02-18
Rated 4 out of 5 by from Turbo tax is easy I've used turbo tax for years for both myself and my adult children. It is easy to use and remembers important info so you don't have to reenter every year. I am comfortable with them keeping my information because they offer several layers of securtity
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is the best Tax Software EVER! I've been using Turbo Tax for almost a decade and it has been a wonderful experience. The software is not complicated at all. Any problems I have ever had with my taxes were corrected without any noticeable delay. I recommend everyone I know to use Turbo Tax!
Date published: 2023-02-18
Rated 5 out of 5 by from Thorough system easy to use as long as all of your information is at hand. answered all my questions at each step of the return
Date published: 2023-02-18
Rated 5 out of 5 by from Everything is as it says it is. Amazing overall My TurboTax expert was clearly an expert at what she does. Very very helpful and quick as well. Thank you Rebecca I appreciate your help. I am very satisfied.
Date published: 2023-02-18
Rated 5 out of 5 by from I love Turbo Tax I absolutely love Turbo tax. This site is so helpful and the experts are truly that EXPERTS!!! Yayyy
Date published: 2023-02-18
Rated 5 out of 5 by from Its painless to do and fast easy to use and follow instructions. i would reccommend to my friends and family
Date published: 2023-02-18
Rated 1 out of 5 by from It sucks It sucks cause you guys won't change anything so people shouldn't have a to amendment their taxes cause of you guys
Date published: 2023-02-18
Rated 2 out of 5 by from Scammers for money Told me I'd have to pay $39 for my taxes, which is fine. But when I got to the end it said it was $39 for state AND federal making it $78 total... plus an extra $39 to take it out of my return?!?! Scam. Turbo tax needs to be more clear of the total instead of making it seem like you only have to pay $39 one time, not twice.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12119
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Hidden Fees, Confusing and unhelpful assistance I had a difficult time filing this year. I wanted to feel encouraged to do it myself and felt excited to have help from turbo tax representatives even though I paid for the help. I just feel it would have been so much easier to go to someone, but I still left feeling like I don't know how I did it and questioning if everything was done correctly. I asked for assistance 3 times and I feel to have paid for unhelpful assistance and be prompted to pay more was just upsetting. Never again will I use turbo tax.
Date published: 2023-02-18
Rated 3 out of 5 by from Very good at federal taxes; below avg. for state Great for federal taxes; below avg. to poor for state and local.
Date published: 2023-02-18
Rated 4 out of 5 by from Turbo tax is easy I've used turbo tax for years for both myself and my adult children. It is easy to use and remembers important info so you don't have to reenter every year. I am comfortable with them keeping my information because they offer several layers of securtity
Date published: 2023-02-18
Rated 5 out of 5 by from Turbo Tax is the best Tax Software EVER! I've been using Turbo Tax for almost a decade and it has been a wonderful experience. The software is not complicated at all. Any problems I have ever had with my taxes were corrected without any noticeable delay. I recommend everyone I know to use Turbo Tax!
Date published: 2023-02-18
Rated 5 out of 5 by from Thorough system easy to use as long as all of your information is at hand. answered all my questions at each step of the return
Date published: 2023-02-18
Rated 5 out of 5 by from Everything is as it says it is. Amazing overall My TurboTax expert was clearly an expert at what she does. Very very helpful and quick as well. Thank you Rebecca I appreciate your help. I am very satisfied.
Date published: 2023-02-18
Rated 5 out of 5 by from I love Turbo Tax I absolutely love Turbo tax. This site is so helpful and the experts are truly that EXPERTS!!! Yayyy
Date published: 2023-02-18
Rated 5 out of 5 by from Its painless to do and fast easy to use and follow instructions. i would reccommend to my friends and family
Date published: 2023-02-18
Rated 1 out of 5 by from It sucks It sucks cause you guys won't change anything so people shouldn't have a to amendment their taxes cause of you guys
Date published: 2023-02-18
Rated 2 out of 5 by from Scammers for money Told me I'd have to pay $39 for my taxes, which is fine. But when I got to the end it said it was $39 for state AND federal making it $78 total... plus an extra $39 to take it out of my return?!?! Scam. Turbo tax needs to be more clear of the total instead of making it seem like you only have to pay $39 one time, not twice.
Date published: 2023-02-18
All TurboTax® Offerings Reviews - Page 12119