TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome Awesome experience like normal... 15 yrs now using TurboTax
Date published: 2021-02-16
Rated 5 out of 5 by from Turbotax the best to understand It's great and understanding and not so confusing they are trustworthy and I would recommend turbotax to anyone and everyone
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is the Best way to file your own taxes! My husband and I are very pleased with our first time filing our family taxes with Turbo Tax. We had the pleasure of receiving a call from Robert with 30 years of experience. He was able to share our screen and patiently reviewed our complete tax forms. He was professional, understanding and supportive. All our questions were thoroughly and kindly answered. He gave us peace of mind in trusting the process. Robert is definitely an asset to this important platform. Special thanks to Robert and Turbo Tax for providing such a helpful staff and easy to use tax program! Milagros And Gregory
Date published: 2021-02-16
Rated 5 out of 5 by from Life is hard enough, lets not have taxes add pain. My stock purchases and sales, became so complicated with, partnership distributions, capital gains, fees and other incomes. I needed Turbo Tax to figure it out.
Date published: 2021-02-16
Rated 4 out of 5 by from I like it! It was very easy pretty much dummy proof. I will definitely recommend TurboTax to others
Date published: 2021-02-16
Rated 5 out of 5 by from Pleased with TurboTax! Turbo Tax was efficient, and very easy to navigate! I loved being able to speak to a live agent. Luis, Teresa. and Thom were excellent!
Date published: 2021-02-16
Rated 4 out of 5 by from Simple to use bt fees are the downfall Never have any problems filing and its nice to easily do it at home i understand the $40 federal fee and $40 state fee bt its just bs to have to pay $40 MORE just to have the stuff taken out of your refund i mean come on
Date published: 2021-02-16
Rated 4 out of 5 by from Could be a bit better but overall Great. A bit complicated at certain section. However, overall OK
Date published: 2021-02-16
Rated 3 out of 5 by from I generally have good experiences with turbotax Turbotax is quick and easy and I haven't had any errors in the years I've used turbotax. I do, however, take issue with the fact that I didn't get a summary of charges on the payment page. That made me more than a little nervous. Concerning navigating the pay now vs pay with refund options... I selected the pay with refund option to start. That sounded easy enough. It wasn't clear to me that that would cost $40, which could be my fault for not paying close enough attention if I assumed the $40 referenced were the $40 I was paying for deluxe. Either way, the charges should have been made clearer. Once I realized what I was agreeing to at the very end it took me a while to find where I needed to go to fix it. When I revisited the page that showed that the summary of charges was $80, I clicked the button to view other payment options. On that page your options are "pay now" and "pay with refund." I was hesitant to click pay now when there was no explanation of what that meant. The next page asked for my card information - with no summary of charges... So I spoke with a customer service rep to make sure I wasn't about to pay any more than the $40 and was assured that it would be $40. It was only after I submitted the payment that I was able to see on the webpage that I had been charged $40. It was just a sketchy situation that I would rather not be subjected to again.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax Made It Easier To File This Year Turbo Tax Made It Easy To File Than Previous Years.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12116
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome Awesome experience like normal... 15 yrs now using TurboTax
Date published: 2021-02-16
Rated 5 out of 5 by from Turbotax the best to understand It's great and understanding and not so confusing they are trustworthy and I would recommend turbotax to anyone and everyone
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax is the Best way to file your own taxes! My husband and I are very pleased with our first time filing our family taxes with Turbo Tax. We had the pleasure of receiving a call from Robert with 30 years of experience. He was able to share our screen and patiently reviewed our complete tax forms. He was professional, understanding and supportive. All our questions were thoroughly and kindly answered. He gave us peace of mind in trusting the process. Robert is definitely an asset to this important platform. Special thanks to Robert and Turbo Tax for providing such a helpful staff and easy to use tax program! Milagros And Gregory
Date published: 2021-02-16
Rated 5 out of 5 by from Life is hard enough, lets not have taxes add pain. My stock purchases and sales, became so complicated with, partnership distributions, capital gains, fees and other incomes. I needed Turbo Tax to figure it out.
Date published: 2021-02-16
Rated 4 out of 5 by from I like it! It was very easy pretty much dummy proof. I will definitely recommend TurboTax to others
Date published: 2021-02-16
Rated 5 out of 5 by from Pleased with TurboTax! Turbo Tax was efficient, and very easy to navigate! I loved being able to speak to a live agent. Luis, Teresa. and Thom were excellent!
Date published: 2021-02-16
Rated 4 out of 5 by from Simple to use bt fees are the downfall Never have any problems filing and its nice to easily do it at home i understand the $40 federal fee and $40 state fee bt its just bs to have to pay $40 MORE just to have the stuff taken out of your refund i mean come on
Date published: 2021-02-16
Rated 4 out of 5 by from Could be a bit better but overall Great. A bit complicated at certain section. However, overall OK
Date published: 2021-02-16
Rated 3 out of 5 by from I generally have good experiences with turbotax Turbotax is quick and easy and I haven't had any errors in the years I've used turbotax. I do, however, take issue with the fact that I didn't get a summary of charges on the payment page. That made me more than a little nervous. Concerning navigating the pay now vs pay with refund options... I selected the pay with refund option to start. That sounded easy enough. It wasn't clear to me that that would cost $40, which could be my fault for not paying close enough attention if I assumed the $40 referenced were the $40 I was paying for deluxe. Either way, the charges should have been made clearer. Once I realized what I was agreeing to at the very end it took me a while to find where I needed to go to fix it. When I revisited the page that showed that the summary of charges was $80, I clicked the button to view other payment options. On that page your options are "pay now" and "pay with refund." I was hesitant to click pay now when there was no explanation of what that meant. The next page asked for my card information - with no summary of charges... So I spoke with a customer service rep to make sure I wasn't about to pay any more than the $40 and was assured that it would be $40. It was only after I submitted the payment that I was able to see on the webpage that I had been charged $40. It was just a sketchy situation that I would rather not be subjected to again.
Date published: 2021-02-16
Rated 5 out of 5 by from Turbo Tax Made It Easier To File This Year Turbo Tax Made It Easy To File Than Previous Years.
Date published: 2021-02-16
All TurboTax® Offerings Reviews - Page 12116