TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281630 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Very Helpful I have used TurboTax for years and will continue doing so. It walks you through every aspect of your taxes and is very user-friendly. They also are great at answering any questions you might have through the entire process.
Date published: 2021-02-24
Rated 1 out of 5 by from TurboTax needs improvement - getting less effectiv TurboTax seems to do less and less year over year and get hung up for completely non obvious reasons on forms that are fully submitted. It did ask about quarterly payments for the first time this year after multiple years of having to search that out - so that was one small benefit.
Date published: 2021-02-24
Rated 1 out of 5 by from Substantially worse experience than last year Last year the live service was excellent, this year was a complete disappointment over two week wait to schedule a live review (End of February timeframe) had multiple instances of data not saving correctly requiring correction
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax Rocks Awesome Job great people yall Rock !!!!!!!!!!!!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is Great, I have been using Turbo tax for five years and never had any problems.
Date published: 2021-02-24
Rated 4 out of 5 by from Good system. No live support available as promoted Good system for self tax preparation, but when facing question or unsure which options to choose, there is no live support available when needed. Well, I was using free Deluxe service, so I feel I cannot take too many stars away for that reason.
Date published: 2021-02-24
Rated 4 out of 5 by from Updates are slow to be released The product is easy to use and walks you step by step. It also is able to pull from Quickbooks which is a plus. On the down side this year was difficult due to form updates being slow. I still have not been able to get my taxes e-filed and they are due in a couple weeks. It would be nice if the website had an easy to find schedule for when forms will be updated and ready for filing.
Date published: 2021-02-24
Rated 1 out of 5 by from Forced into upgrade from a free file Was filing in free edition. I was forced onto a page prior to filing that forced me to upgrade to deluxe, which i did not want, and the only way turbotax allows you to go back to free is to clear everything that you just spent the last hour filling out; There was no other option to continue free addition, the only option was deluxe. And to top it off after i was annoyed and frustrated enough to just pay the 80 dollars, after i chose pay with my federal return, it wasn't disclosed until after filling out the next 8 pages of information verifying my ID that there is an ADDITIONAL 40 dollar charge to pay with your federal return. This type of business is why no one will trust establishments. if i could rate lower than 1 star i would.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax The BEST tax person to help when you’re lost. I enjoyed her valarie
Date published: 2021-02-24
Rated 5 out of 5 by from Cool Awesome I get everything I want I am abundant joyful and blessed I am a magnet to my desires.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12114
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful I have used TurboTax for years and will continue doing so. It walks you through every aspect of your taxes and is very user-friendly. They also are great at answering any questions you might have through the entire process.
Date published: 2021-02-24
Rated 1 out of 5 by from TurboTax needs improvement - getting less effectiv TurboTax seems to do less and less year over year and get hung up for completely non obvious reasons on forms that are fully submitted. It did ask about quarterly payments for the first time this year after multiple years of having to search that out - so that was one small benefit.
Date published: 2021-02-24
Rated 1 out of 5 by from Substantially worse experience than last year Last year the live service was excellent, this year was a complete disappointment over two week wait to schedule a live review (End of February timeframe) had multiple instances of data not saving correctly requiring correction
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax Rocks Awesome Job great people yall Rock !!!!!!!!!!!!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is Great, I have been using Turbo tax for five years and never had any problems.
Date published: 2021-02-24
Rated 4 out of 5 by from Good system. No live support available as promoted Good system for self tax preparation, but when facing question or unsure which options to choose, there is no live support available when needed. Well, I was using free Deluxe service, so I feel I cannot take too many stars away for that reason.
Date published: 2021-02-24
Rated 4 out of 5 by from Updates are slow to be released The product is easy to use and walks you step by step. It also is able to pull from Quickbooks which is a plus. On the down side this year was difficult due to form updates being slow. I still have not been able to get my taxes e-filed and they are due in a couple weeks. It would be nice if the website had an easy to find schedule for when forms will be updated and ready for filing.
Date published: 2021-02-24
Rated 1 out of 5 by from Forced into upgrade from a free file Was filing in free edition. I was forced onto a page prior to filing that forced me to upgrade to deluxe, which i did not want, and the only way turbotax allows you to go back to free is to clear everything that you just spent the last hour filling out; There was no other option to continue free addition, the only option was deluxe. And to top it off after i was annoyed and frustrated enough to just pay the 80 dollars, after i chose pay with my federal return, it wasn't disclosed until after filling out the next 8 pages of information verifying my ID that there is an ADDITIONAL 40 dollar charge to pay with your federal return. This type of business is why no one will trust establishments. if i could rate lower than 1 star i would.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax The BEST tax person to help when you’re lost. I enjoyed her valarie
Date published: 2021-02-24
Rated 5 out of 5 by from Cool Awesome I get everything I want I am abundant joyful and blessed I am a magnet to my desires.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12114