TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
QJ21 from
Over 2 decades of accurate filing
I was IRS Agent for 41 years, have used TT for over half that time. Easy to use, very accurate, verified filing. As an agent, my return had to be accurate so TT gave me peace of mind that the tax law and math were accurate. The ability to import W-2 and 1099 information even further enhanced the accuracy.
Date published: 2022-03-16
Rated 4 out of 5 by
The_Browns from
Another good year
Called on only one issue. Prompt correct response.
Date published: 2022-03-16
Rated 5 out of 5 by
Cheri 26 from
Great customer service!!
I had a few questions and chose to speak with someone, and I received a call right away and she was very knowledgeable and helpful. It was my first time with more than one subject, and she helped with all of them.
Date published: 2022-03-16
Rated 4 out of 5 by
Daniel in Indiana from
Need to improve repetitive screens
2021's Turbo Tax did not easily handle the charitable deduction. It also continues to ask repetitive questions (leaving prior responses blank) for screens like "Did you take a disaster credit?". It should store those responses and non re-ask. Also - State e-filing costs are too high for such a simple action.
Date published: 2022-03-16
Rated 1 out of 5 by
Ron 2021 from
Issues With TurboTax
I have used TurboTax for many many years. This is the first time I found a serious issue with the software. I have contact TurboTax several times over the last 10 days. As of today, 3/16/22, no fix have been issued, and no one has attempted to contact me regarding the issue. When you try to do an Alabama Return, and most of the information from the Federal return applies to Alabama, the 1099-R names associated with those 1099-R Payers are not being carried over to the Alabama return. The amounts are there, but the Names are populated with "X". This is unacceptable and requires TurboTax to fix. Nothing has been done. I do not know if this is happening to other state returns, but I suspect that may be the case.
Date published: 2022-03-16
Rated 5 out of 5 by
Cori45 from
Great!
So easy! I had no issues and it walked me through the process.
Date published: 2022-03-16
Rated 5 out of 5 by
BrPuente49 from
TurboTax is Awesome!
Very knowledgeable and helpful tax experts. Good communication.
Date published: 2022-03-16
Rated 5 out of 5 by
Willie5757 from
Had a great experience using Turbotax
Nora was very helpful and knowledgeable when it came to me getting my max refund.
Date published: 2022-03-16
Rated 4 out of 5 by
Taxable Employee from
Turbo Tax is the Best.
I have used Turbo Tax for more than 10 years and have been nothing but satisfied.
Date published: 2022-03-16
Rated 4 out of 5 by
halcasc from
Faster but Scary
TurboTax improves every year. This time the importation and processing of 1099 forms was completed with less action on my part, and info from last year's return was used to reduce my effort even more. The scary part was the Federal Review, which found 17 "details" to look at, but then said "we've hit a slight snag" and proceeded to Payment and Filing leaving 13 "details" unaddressed. Live Help had me proceed to filing and only then did TurboTax ask me to make 3 corrections which had no apparent connection to the "snag". Hope it works.
All TurboTax® Offerings Reviews - Page 12108
Date published: 2022-03-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
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Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
QJ21 from
Over 2 decades of accurate filing
I was IRS Agent for 41 years, have used TT for over half that time. Easy to use, very accurate, verified filing. As an agent, my return had to be accurate so TT gave me peace of mind that the tax law and math were accurate. The ability to import W-2 and 1099 information even further enhanced the accuracy.
Date published: 2022-03-16
Rated 4 out of 5 by
The_Browns from
Another good year
Called on only one issue. Prompt correct response.
Date published: 2022-03-16
Rated 5 out of 5 by
Cheri 26 from
Great customer service!!
I had a few questions and chose to speak with someone, and I received a call right away and she was very knowledgeable and helpful. It was my first time with more than one subject, and she helped with all of them.
Date published: 2022-03-16
Rated 4 out of 5 by
Daniel in Indiana from
Need to improve repetitive screens
2021's Turbo Tax did not easily handle the charitable deduction. It also continues to ask repetitive questions (leaving prior responses blank) for screens like "Did you take a disaster credit?". It should store those responses and non re-ask. Also - State e-filing costs are too high for such a simple action.
Date published: 2022-03-16
Rated 1 out of 5 by
Ron 2021 from
Issues With TurboTax
I have used TurboTax for many many years. This is the first time I found a serious issue with the software. I have contact TurboTax several times over the last 10 days. As of today, 3/16/22, no fix have been issued, and no one has attempted to contact me regarding the issue. When you try to do an Alabama Return, and most of the information from the Federal return applies to Alabama, the 1099-R names associated with those 1099-R Payers are not being carried over to the Alabama return. The amounts are there, but the Names are populated with "X". This is unacceptable and requires TurboTax to fix. Nothing has been done. I do not know if this is happening to other state returns, but I suspect that may be the case.
Date published: 2022-03-16
Rated 5 out of 5 by
Cori45 from
Great!
So easy! I had no issues and it walked me through the process.
Date published: 2022-03-16
Rated 5 out of 5 by
BrPuente49 from
TurboTax is Awesome!
Very knowledgeable and helpful tax experts. Good communication.
Date published: 2022-03-16
Rated 5 out of 5 by
Willie5757 from
Had a great experience using Turbotax
Nora was very helpful and knowledgeable when it came to me getting my max refund.
Date published: 2022-03-16
Rated 4 out of 5 by
Taxable Employee from
Turbo Tax is the Best.
I have used Turbo Tax for more than 10 years and have been nothing but satisfied.
Date published: 2022-03-16
Rated 4 out of 5 by
halcasc from
Faster but Scary
TurboTax improves every year. This time the importation and processing of 1099 forms was completed with less action on my part, and info from last year's return was used to reduce my effort even more. The scary part was the Federal Review, which found 17 "details" to look at, but then said "we've hit a slight snag" and proceeded to Payment and Filing leaving 13 "details" unaddressed. Live Help had me proceed to filing and only then did TurboTax ask me to make 3 corrections which had no apparent connection to the "snag". Hope it works.
All TurboTax® Offerings Reviews - Page 12108
Date published: 2022-03-16