TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Talking with an "Expert" I completed my taxes and checked them several times. A few days after e-filing, I received a text saying my Federal return has been accepted with a refund. A few days after that, I got another email saying my State tax return, also with a refund, had been rejected. I was instructed to go back to my deductions because Turbo Tax had omitted several deductions on their software. When I first logged into my account, the first screen showed both refunds from Federal & State. However, when I opened the deductions to fix the problems, it now showed I owed the Federal money. I tried talking to an expert, but she only addressed the problems with the State return. She did not understand and could not explain why my Federal return went from a refund to an amount owed. I talked with a CPA and he understood my problem, but not how Turbo Tax made these errors and why this correction to the Federal return was not corrected before e-filing. I do owe the Federal and will pay that tax. Turbo Tax has a guarantee but I had to go to outside sources to get an answer.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax took the fear away I am 76 and newly single. Your person called me quickly and walked me through an area where I was confused. Took the dread and fear out of filing my own taxes!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is Awesome and easy to use I didn't use live chat but if I did I am sure they would of solve any issue. That shows how easy it is to use it.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy!! Way better than HR Block!! Forget HR Block!! I'll be using your service from now on
Date published: 2021-02-24
Rated 2 out of 5 by from Payment options Really didn't like not having the choice to not pay. When you say FREE it's supposed to be Free, not having to pay for Fed and State.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome and easy Easy to use step by step instructions for any age.
Date published: 2021-02-24
Rated 4 out of 5 by from Great Everything was great and very easy to do by myself
Date published: 2021-02-24
Rated 5 out of 5 by from I love turbo tax! Saved me money and time, when I needed some help I simply called and the rep really helped me and it worked!
Date published: 2021-02-24
Rated 4 out of 5 by from I LIKE TURBO TAX BUT A BIT CONFUSING THIS YEAR TO MAY DEMANDS AND QUESTION, LIKE YOU ARE REQUIRED TO DO THIS REVIEW
Date published: 2021-02-24
Rated 5 out of 5 by from EVERYTHING IS AWESOME!!! For the pass years, TurboTax is always user friendly, free, and its easy to use. THANK YOU!! TURBO TAX!!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12106
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Talking with an "Expert" I completed my taxes and checked them several times. A few days after e-filing, I received a text saying my Federal return has been accepted with a refund. A few days after that, I got another email saying my State tax return, also with a refund, had been rejected. I was instructed to go back to my deductions because Turbo Tax had omitted several deductions on their software. When I first logged into my account, the first screen showed both refunds from Federal & State. However, when I opened the deductions to fix the problems, it now showed I owed the Federal money. I tried talking to an expert, but she only addressed the problems with the State return. She did not understand and could not explain why my Federal return went from a refund to an amount owed. I talked with a CPA and he understood my problem, but not how Turbo Tax made these errors and why this correction to the Federal return was not corrected before e-filing. I do owe the Federal and will pay that tax. Turbo Tax has a guarantee but I had to go to outside sources to get an answer.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax took the fear away I am 76 and newly single. Your person called me quickly and walked me through an area where I was confused. Took the dread and fear out of filing my own taxes!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is Awesome and easy to use I didn't use live chat but if I did I am sure they would of solve any issue. That shows how easy it is to use it.
Date published: 2021-02-24
Rated 5 out of 5 by from Easy!! Way better than HR Block!! Forget HR Block!! I'll be using your service from now on
Date published: 2021-02-24
Rated 2 out of 5 by from Payment options Really didn't like not having the choice to not pay. When you say FREE it's supposed to be Free, not having to pay for Fed and State.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome and easy Easy to use step by step instructions for any age.
Date published: 2021-02-24
Rated 4 out of 5 by from Great Everything was great and very easy to do by myself
Date published: 2021-02-24
Rated 5 out of 5 by from I love turbo tax! Saved me money and time, when I needed some help I simply called and the rep really helped me and it worked!
Date published: 2021-02-24
Rated 4 out of 5 by from I LIKE TURBO TAX BUT A BIT CONFUSING THIS YEAR TO MAY DEMANDS AND QUESTION, LIKE YOU ARE REQUIRED TO DO THIS REVIEW
Date published: 2021-02-24
Rated 5 out of 5 by from EVERYTHING IS AWESOME!!! For the pass years, TurboTax is always user friendly, free, and its easy to use. THANK YOU!! TURBO TAX!!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12106