TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Helpful Good reference material, have used for several years.
Date published: 2022-03-18
Rated 4 out of 5 by from Used TurboTax for over 30 years Used for over 30 years. I like filing online. Very convenient.
Date published: 2022-03-18
Rated 1 out of 5 by from Be careful of incorrect information I feel like turbotax has me hostage. The program told me to buy the downloaded version because I had to file 3 returns as a domestic partner. This information is incorrect as the federal government does not recognize domestic partnerships. I wasted $70 on a download I did not need or use.
Date published: 2022-03-18
Rated 5 out of 5 by from Excellent service! Excellent service. Adorable was super nice and helpful throughout the process.
Date published: 2022-03-18
Rated 5 out of 5 by from Great product Turbo Tax walks you thru the filing process every step of the way.
Date published: 2022-03-18
Rated 4 out of 5 by from Fast and Easy It was very easy to navigate through and easy to work on. The process gave examples to help you along the way.. They give you an expert to work with which is really helpful. Now my representative didn't do much for me as she was watching TV and laughing playing on her cell phone the whole time I was in a session with her. BUT the fact you can have some one there with you is AWESOME!!
Date published: 2022-03-18
Rated 5 out of 5 by from Fantastic As with prior years of my use of TurboTax, 2021 tax year TurboTax preparation and efile is again fantastic.
Date published: 2022-03-18
Rated 2 out of 5 by from TurboTax recommended wrong filing status for Iowa TurboTax recommended I file Iowa taxes as married filing separately. This is usually a good approach and I did so. However, it would have cost me a significant amount in state refunds. Fortunately, I manually overrode TurboTax and discovered that married filing combined gave a higher state refund. TurboTax did not electronically compare the two options and offer me advice based on the facts of my situation. This is very disappointing to say the least and now I must research if this cost me refunds for prior years and amend returns as necessary. I consider this ridiculous.
Date published: 2022-03-18
Rated 5 out of 5 by from Amazing Experience! I'm grateful for the support from the agent who helped me overcome a challenge with my return.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy Peasy Quick, cheap, and easy. Instructions were easy to follow.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 12101
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful Good reference material, have used for several years.
Date published: 2022-03-18
Rated 4 out of 5 by from Used TurboTax for over 30 years Used for over 30 years. I like filing online. Very convenient.
Date published: 2022-03-18
Rated 1 out of 5 by from Be careful of incorrect information I feel like turbotax has me hostage. The program told me to buy the downloaded version because I had to file 3 returns as a domestic partner. This information is incorrect as the federal government does not recognize domestic partnerships. I wasted $70 on a download I did not need or use.
Date published: 2022-03-18
Rated 5 out of 5 by from Excellent service! Excellent service. Adorable was super nice and helpful throughout the process.
Date published: 2022-03-18
Rated 5 out of 5 by from Great product Turbo Tax walks you thru the filing process every step of the way.
Date published: 2022-03-18
Rated 4 out of 5 by from Fast and Easy It was very easy to navigate through and easy to work on. The process gave examples to help you along the way.. They give you an expert to work with which is really helpful. Now my representative didn't do much for me as she was watching TV and laughing playing on her cell phone the whole time I was in a session with her. BUT the fact you can have some one there with you is AWESOME!!
Date published: 2022-03-18
Rated 5 out of 5 by from Fantastic As with prior years of my use of TurboTax, 2021 tax year TurboTax preparation and efile is again fantastic.
Date published: 2022-03-18
Rated 2 out of 5 by from TurboTax recommended wrong filing status for Iowa TurboTax recommended I file Iowa taxes as married filing separately. This is usually a good approach and I did so. However, it would have cost me a significant amount in state refunds. Fortunately, I manually overrode TurboTax and discovered that married filing combined gave a higher state refund. TurboTax did not electronically compare the two options and offer me advice based on the facts of my situation. This is very disappointing to say the least and now I must research if this cost me refunds for prior years and amend returns as necessary. I consider this ridiculous.
Date published: 2022-03-18
Rated 5 out of 5 by from Amazing Experience! I'm grateful for the support from the agent who helped me overcome a challenge with my return.
Date published: 2022-03-18
Rated 5 out of 5 by from Easy Peasy Quick, cheap, and easy. Instructions were easy to follow.
Date published: 2022-03-18
All TurboTax® Offerings Reviews - Page 12101