TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from I love Turbo Tax. This is the 3rd year of using Turbo Tax and again I never have a problem, I feel very confident using Turbo .
Date published: 2021-02-24
Rated 2 out of 5 by from Multiple Glitches While Filing Multiple glitches arose when filing, I had an issue submitting my 1099-NEC for some weird reason. It prompted me to add a Schedule C link. The instructions it gave were not even correct as how to retrieve it. I called a "specialist" and all they did was share my screen and tell me they weren't sure why this message was showing up and informed me to try to delete the information and try again. Seemed pretty lackluster for a specialist to me. Eventually I received an email that told me the website was having an issue because I added myself to a mailing list for updates and it was resolved. Once I got past that and was nearly finished with my federal return I had a notice saying I will be receiving a W-2c because I had SS tax withheld, which I have never done in my life I do the payroll for the company I work for and I reviewed it to make sure I didn't accidentally. I called another "specialist" and all they did was read the message back to me... Incredibly unhelpful. She put me on hold for an extended period of time then relayed to me many people were receiving the same message.. I truly hope I do not have to file an amended return because TurboTax flagged me for a W-2c. I have used TurboTax for years now and am usually very satisfied. This year seemed as if no-one had their stuff together
Date published: 2021-02-24
Rated 4 out of 5 by from TURBO TAX IS SUPERB: HASSLE FREE It was a breeze. The only problem was me remembering my username; once that was resolved, smooth sailing. Thank you TurboTax. You have earned your name!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is wonderful Profess, Courteous, Friendly andcesar extremely helpful
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo tax is simple I loved the step by step i have filed thru HR block for over ten years, my first time using turbo tax. Simple
Date published: 2021-02-24
Rated 5 out of 5 by from Great Been using them for years. Have not failed me yet!
Date published: 2021-02-24
Rated 5 out of 5 by from Great FuLL for the experience This well thought out and highly motivational and positive program helped me finish what I started and didn't know how to do taxes. Now, I finished them and also feel confident on coming back to finish my taxes on my own and teach a friend to achieve their dreams and do their business taxable and legal!
Date published: 2021-02-24
Rated 4 out of 5 by from Great Customer Support ( if you can get it live) I ran into a few issues completing several items that needed attention. Luckily for some of those issues I was able to connect with a live person who was perky and willing to help locate what TurboTax got snagged on. Other issues, like e-filing state, I ran into another snag and tho' I purchased it, it doesn't register that it was purchase and so won't e-file.. No live help there, and I'm stuck. Add another 2 hours to this process....
Date published: 2021-02-24
Rated 4 out of 5 by from Convenient The program is super easy to use and with the live help I received I was able to complete my taxes fairly quickly!
Date published: 2021-02-24
Rated 5 out of 5 by from hope it worked Did it myself without having to speak to my mean accountant who charges me $100 when I only have 1 source of income
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12086
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love Turbo Tax. This is the 3rd year of using Turbo Tax and again I never have a problem, I feel very confident using Turbo .
Date published: 2021-02-24
Rated 2 out of 5 by from Multiple Glitches While Filing Multiple glitches arose when filing, I had an issue submitting my 1099-NEC for some weird reason. It prompted me to add a Schedule C link. The instructions it gave were not even correct as how to retrieve it. I called a "specialist" and all they did was share my screen and tell me they weren't sure why this message was showing up and informed me to try to delete the information and try again. Seemed pretty lackluster for a specialist to me. Eventually I received an email that told me the website was having an issue because I added myself to a mailing list for updates and it was resolved. Once I got past that and was nearly finished with my federal return I had a notice saying I will be receiving a W-2c because I had SS tax withheld, which I have never done in my life I do the payroll for the company I work for and I reviewed it to make sure I didn't accidentally. I called another "specialist" and all they did was read the message back to me... Incredibly unhelpful. She put me on hold for an extended period of time then relayed to me many people were receiving the same message.. I truly hope I do not have to file an amended return because TurboTax flagged me for a W-2c. I have used TurboTax for years now and am usually very satisfied. This year seemed as if no-one had their stuff together
Date published: 2021-02-24
Rated 4 out of 5 by from TURBO TAX IS SUPERB: HASSLE FREE It was a breeze. The only problem was me remembering my username; once that was resolved, smooth sailing. Thank you TurboTax. You have earned your name!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is wonderful Profess, Courteous, Friendly andcesar extremely helpful
Date published: 2021-02-24
Rated 4 out of 5 by from Turbo tax is simple I loved the step by step i have filed thru HR block for over ten years, my first time using turbo tax. Simple
Date published: 2021-02-24
Rated 5 out of 5 by from Great Been using them for years. Have not failed me yet!
Date published: 2021-02-24
Rated 5 out of 5 by from Great FuLL for the experience This well thought out and highly motivational and positive program helped me finish what I started and didn't know how to do taxes. Now, I finished them and also feel confident on coming back to finish my taxes on my own and teach a friend to achieve their dreams and do their business taxable and legal!
Date published: 2021-02-24
Rated 4 out of 5 by from Great Customer Support ( if you can get it live) I ran into a few issues completing several items that needed attention. Luckily for some of those issues I was able to connect with a live person who was perky and willing to help locate what TurboTax got snagged on. Other issues, like e-filing state, I ran into another snag and tho' I purchased it, it doesn't register that it was purchase and so won't e-file.. No live help there, and I'm stuck. Add another 2 hours to this process....
Date published: 2021-02-24
Rated 4 out of 5 by from Convenient The program is super easy to use and with the live help I received I was able to complete my taxes fairly quickly!
Date published: 2021-02-24
Rated 5 out of 5 by from hope it worked Did it myself without having to speak to my mean accountant who charges me $100 when I only have 1 source of income
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 12086