TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Rate hikes for loyal users I have used Turbo Tax to file for my entire adult life. It went from free for basic to free for federal and small payment for state to constant rate increases year over year. I'm married but still take standard deductions (nothing complicated) and yet I have to pay $80 to file federal and state. I might as well let an actual tax pro handle my returns for only another $20 bucks more.
Date published: 2021-02-18
Rated 5 out of 5 by from Super Easy! Love it! This was the first time I filed with TurboTax. It was really easy and it explained things well.
Date published: 2021-02-18
Rated 5 out of 5 by from So easy~ Been using for 6 years so easy and always effective!
Date published: 2021-02-18
Rated 3 out of 5 by from 2020 Tax Season Overall the process was easy enough to file. I'm not sure if it was worth the ~$50 I saved vs using a tax preparation service though...I had multiple issues: 1) Auto import feature for 1099s wasn't working for multiple of my brokerages 2) CA state calculations were messed up on the back end which required me to refile twice (software update on 2/18 after I had already filed) 3) Prompt for e-file pin is misleading, it needs to match your previous years filing vs what it says "enter any number you like" 4) "Live Tax Experts" weren't available right away when I was filing like the commercials said, I would've had to schedule a meeting ~4 business days in advance
Date published: 2021-02-18
Rated 1 out of 5 by from Feees Ive used turbo tax for years for myself and others. This will be the last year. These fees are outrageous
Date published: 2021-02-18
Rated 4 out of 5 by from Tedious but effective Concerned that in the opening info regarding my status I entered that my grandchild was no longer a dependent, then in the final review, it asked about his status.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome Was simple fast and accurate one of the best ways to file
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Case ID 470695478 Just dealt with Ahed who was WONDERFUL. She walked me through step by step and made sure I got the highest refund possible.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax Live very helpful My tax expert was quick and helpful. Three years in a row with great service from TurboTax.
Date published: 2021-02-18
Rated 4 out of 5 by from went well,had trouble finding est tax page had trouble finding where to enter est tax payments
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 12084
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Rate hikes for loyal users I have used Turbo Tax to file for my entire adult life. It went from free for basic to free for federal and small payment for state to constant rate increases year over year. I'm married but still take standard deductions (nothing complicated) and yet I have to pay $80 to file federal and state. I might as well let an actual tax pro handle my returns for only another $20 bucks more.
Date published: 2021-02-18
Rated 5 out of 5 by from Super Easy! Love it! This was the first time I filed with TurboTax. It was really easy and it explained things well.
Date published: 2021-02-18
Rated 5 out of 5 by from So easy~ Been using for 6 years so easy and always effective!
Date published: 2021-02-18
Rated 3 out of 5 by from 2020 Tax Season Overall the process was easy enough to file. I'm not sure if it was worth the ~$50 I saved vs using a tax preparation service though...I had multiple issues: 1) Auto import feature for 1099s wasn't working for multiple of my brokerages 2) CA state calculations were messed up on the back end which required me to refile twice (software update on 2/18 after I had already filed) 3) Prompt for e-file pin is misleading, it needs to match your previous years filing vs what it says "enter any number you like" 4) "Live Tax Experts" weren't available right away when I was filing like the commercials said, I would've had to schedule a meeting ~4 business days in advance
Date published: 2021-02-18
Rated 1 out of 5 by from Feees Ive used turbo tax for years for myself and others. This will be the last year. These fees are outrageous
Date published: 2021-02-18
Rated 4 out of 5 by from Tedious but effective Concerned that in the opening info regarding my status I entered that my grandchild was no longer a dependent, then in the final review, it asked about his status.
Date published: 2021-02-18
Rated 5 out of 5 by from Awesome Was simple fast and accurate one of the best ways to file
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Case ID 470695478 Just dealt with Ahed who was WONDERFUL. She walked me through step by step and made sure I got the highest refund possible.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax Live very helpful My tax expert was quick and helpful. Three years in a row with great service from TurboTax.
Date published: 2021-02-18
Rated 4 out of 5 by from went well,had trouble finding est tax page had trouble finding where to enter est tax payments
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 12084