TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great Customer Service I was starting my returns and was surprised at the "estimated" refund that I was getting at first. A window popped up and asked how I felt about the information I was being given. Knee Jerk reaction I immediately selected dissatisfied and submitted. The next day I got a phone call from a Turbo Tax representative asking if there was anything they could do. I do not see this type of service anymore and if I do it is automated and doesn't feel very genuine. All went well and I would definitely recommend based on customer service alone. Good job Turbo Tax!
Date published: 2022-02-15
Rated 5 out of 5 by from turbo tax is awsome turbo tax makes it easy for me to do my taxes on my own.
Date published: 2022-02-15
Rated 5 out of 5 by from Great It was great I only wish it was slightly cheaper for the self employed option
Date published: 2022-02-15
Rated 5 out of 5 by from Yep Turbo Tax Does it Again! Absolutely love this Product! I depend on it every year and it never lets me down...and it's developers continue to excel in their designing excellence in improving their its performance and capabilities above and beyond with each passing year! Thank you so much!
Date published: 2022-02-15
Rated 3 out of 5 by from Easy to use but misleading $ I've used TurboTax my entire adult life, and it's very easy and convenient to use. I think anyone could use it. However, it always ends up being incredibly expensive in the end. If you have more than some W-2s to report, it forces you to upgrade your service ($$$) and then they charge to direct deposit. To me, it's worth it to not have to go to an accountant, but I know the one time we did go to a local accountant, it was cheaper to file.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is great My experience dealing with Turbo Tax and the Help Line was very beneficial.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo tax is freaking awesom my tax expert Emmanuell was spectacular in helping me do my tax return
Date published: 2022-02-15
Rated 5 out of 5 by from Is the best I thought i couldn't do it by myself but turbo taxes really help u step by step and I appreciate the service
Date published: 2022-02-15
Rated 5 out of 5 by from Gets easier and well explained each year. Things are better explained which makes it easy to figure out what things are being asked.
Date published: 2022-02-15
Rated 4 out of 5 by from Turbo Tax 2021 fairly easy reviews if any issues are found blah blah blah blah how"s that
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12079
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Customer Service I was starting my returns and was surprised at the "estimated" refund that I was getting at first. A window popped up and asked how I felt about the information I was being given. Knee Jerk reaction I immediately selected dissatisfied and submitted. The next day I got a phone call from a Turbo Tax representative asking if there was anything they could do. I do not see this type of service anymore and if I do it is automated and doesn't feel very genuine. All went well and I would definitely recommend based on customer service alone. Good job Turbo Tax!
Date published: 2022-02-15
Rated 5 out of 5 by from turbo tax is awsome turbo tax makes it easy for me to do my taxes on my own.
Date published: 2022-02-15
Rated 5 out of 5 by from Great It was great I only wish it was slightly cheaper for the self employed option
Date published: 2022-02-15
Rated 5 out of 5 by from Yep Turbo Tax Does it Again! Absolutely love this Product! I depend on it every year and it never lets me down...and it's developers continue to excel in their designing excellence in improving their its performance and capabilities above and beyond with each passing year! Thank you so much!
Date published: 2022-02-15
Rated 3 out of 5 by from Easy to use but misleading $ I've used TurboTax my entire adult life, and it's very easy and convenient to use. I think anyone could use it. However, it always ends up being incredibly expensive in the end. If you have more than some W-2s to report, it forces you to upgrade your service ($$$) and then they charge to direct deposit. To me, it's worth it to not have to go to an accountant, but I know the one time we did go to a local accountant, it was cheaper to file.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo Tax is great My experience dealing with Turbo Tax and the Help Line was very beneficial.
Date published: 2022-02-15
Rated 5 out of 5 by from Turbo tax is freaking awesom my tax expert Emmanuell was spectacular in helping me do my tax return
Date published: 2022-02-15
Rated 5 out of 5 by from Is the best I thought i couldn't do it by myself but turbo taxes really help u step by step and I appreciate the service
Date published: 2022-02-15
Rated 5 out of 5 by from Gets easier and well explained each year. Things are better explained which makes it easy to figure out what things are being asked.
Date published: 2022-02-15
Rated 4 out of 5 by from Turbo Tax 2021 fairly easy reviews if any issues are found blah blah blah blah how"s that
Date published: 2022-02-15
All TurboTax® Offerings Reviews - Page 12079