TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Mr. TurboTax is perfect easy to use and the support by the account was outstanding
Date published: 2021-02-18
Rated 5 out of 5 by from The only way to go! For the average taxpayer, Turbo Tax is wonderful. They hold your hand all the way and are always double checking for any exclusions or errors.
Date published: 2021-02-18
Rated 5 out of 5 by from Great It was quick easy and affordable so that's the good part had plenty of help along the way.
Date published: 2021-02-18
Rated 3 out of 5 by from Fix the user interface please Turbo Tax was having me fill in forms I had no idea what they were. There were 1099s causing problems on my state return, but I was not self employed in 2020! I had to enter 0 because I couldn't start over or delete the forms, and I had no self employed income, nor did I receive any 1099 forms. My VA state return also asked about business income/loss. I was not self employed or a business owner so this confused me, and Turbo Tax had no help text for this. There were other instances where Turbo Tax indicated that I would need to file a form for one partial year resident state (credit for taxes paid to another state), rather than the one I filled out. Did Turbo Tax offer a button to take me directly to that form, and delete the other? No! Bad UX design. If Turbo Tax is showing me forms I want to be able to see what it is and why it's there, and understand if I made a mistake, Turbo Tax made a mistake, or if I just need to understand something better. Every form should have help text explaining what it is and why it's there. And if the software is going to tell me that I need a different form, well then I want it to take me there. Additionally, I want to be able to see all the forms that are being filled out for me, and delete the ones I don't need (like those pesky 1099s!) that must have carried over from the previous year (and let me fix that mistake more intuitively, please! Let me "un" use my previous year's info after I click it without thinking "oh hey, your work situation is very different, this won't be helpful).
Date published: 2021-02-18
Rated 5 out of 5 by from So easy I use TurboTax every year and have never had a problem, it’s very easy
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is really great easy to fill out. loved to print allowance. so far loved that it dont cost me anything
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is Simply the Best! TurboTax makes it so easy to file my taxes and provides plenty of support along the way.
Date published: 2021-02-18
Rated 5 out of 5 by from Great on providing important information The experience with TurboTax was very turbo taxy turbotaxturbotax. TurboTax TurboTax turboTax
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Deluxe I've been using Turbo Tax for over 20 years. I love it.
Date published: 2021-02-18
Rated 5 out of 5 by from Greatest tax preparation software ever The step by step made it easy to complete my taxes. The help section provided easy to understand answers. I have used turbo tax for business for many years now.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 12067
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Mr. TurboTax is perfect easy to use and the support by the account was outstanding
Date published: 2021-02-18
Rated 5 out of 5 by from The only way to go! For the average taxpayer, Turbo Tax is wonderful. They hold your hand all the way and are always double checking for any exclusions or errors.
Date published: 2021-02-18
Rated 5 out of 5 by from Great It was quick easy and affordable so that's the good part had plenty of help along the way.
Date published: 2021-02-18
Rated 3 out of 5 by from Fix the user interface please Turbo Tax was having me fill in forms I had no idea what they were. There were 1099s causing problems on my state return, but I was not self employed in 2020! I had to enter 0 because I couldn't start over or delete the forms, and I had no self employed income, nor did I receive any 1099 forms. My VA state return also asked about business income/loss. I was not self employed or a business owner so this confused me, and Turbo Tax had no help text for this. There were other instances where Turbo Tax indicated that I would need to file a form for one partial year resident state (credit for taxes paid to another state), rather than the one I filled out. Did Turbo Tax offer a button to take me directly to that form, and delete the other? No! Bad UX design. If Turbo Tax is showing me forms I want to be able to see what it is and why it's there, and understand if I made a mistake, Turbo Tax made a mistake, or if I just need to understand something better. Every form should have help text explaining what it is and why it's there. And if the software is going to tell me that I need a different form, well then I want it to take me there. Additionally, I want to be able to see all the forms that are being filled out for me, and delete the ones I don't need (like those pesky 1099s!) that must have carried over from the previous year (and let me fix that mistake more intuitively, please! Let me "un" use my previous year's info after I click it without thinking "oh hey, your work situation is very different, this won't be helpful).
Date published: 2021-02-18
Rated 5 out of 5 by from So easy I use TurboTax every year and have never had a problem, it’s very easy
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax is really great easy to fill out. loved to print allowance. so far loved that it dont cost me anything
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is Simply the Best! TurboTax makes it so easy to file my taxes and provides plenty of support along the way.
Date published: 2021-02-18
Rated 5 out of 5 by from Great on providing important information The experience with TurboTax was very turbo taxy turbotaxturbotax. TurboTax TurboTax turboTax
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Deluxe I've been using Turbo Tax for over 20 years. I love it.
Date published: 2021-02-18
Rated 5 out of 5 by from Greatest tax preparation software ever The step by step made it easy to complete my taxes. The help section provided easy to understand answers. I have used turbo tax for business for many years now.
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 12067