TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from User friendly and assistance easily available It was very easy to go through each of the pages and Turbo was easily able to grab all my information without me having to enter everything piecemeal. Large lettering helps to follow along as to what's happening. No issues with the back option and saving info to finish later. Pricing is reasonable.
Date published: 2022-02-16
Rated 5 out of 5 by from Great working with TurboTax Great service ... great communication and explanations
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is easy, efficient, and informative Turbo Tax is stress- free and the live chat agents as well as the agents that call you are very knowledgable and professional
Date published: 2022-02-16
Rated 1 out of 5 by from Not as great as it used to be I've used Turbo Tax for a decade now, and my experience this year has been terrible. There was a typo on my return, but the program didn't reflect that my returns had been rejected for two weeks. I got the rejection email within minutes of submitting, logged in and corrected the issue, then had to wait. I tried searching the forums for help, and the automated customer service phone number was a complete waste of time. My husband tried multiple times to speak with an actual person, but he never got the option to speak to an agent. This may have been my last year using TT.
Date published: 2022-02-16
Rated 5 out of 5 by from tubro tax way to go i thought it be hard for my frist time filling myself always had someone else do them, I even got caught in a loop but an assent help me out Thank you
Date published: 2022-02-16
Rated 5 out of 5 by from Turb Tax Rep was awesome Deborah from suburbs of Chicago helped me go through and clean up some issues which I apparently missed. Her patience and helpful attitude made going through troubleshooting the forms an enjoyable experiance
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is Quick and Easy It was very smooth and easy to complete my taxes utilizing Turbo Tax
Date published: 2022-02-16
Rated 1 out of 5 by from Poor help, poor service Pretty poor experience this year. My refund was rejected upon the first submission for an unknown reason, but when looking into the forums, it seems like others had the exact same issues of multiple rejections for the same code. Something that a user cannot fix themselves. I spoke with at least 3 different "specialists" and they clearly had no idea what they were doing or how to help so I had to wing it and figure it out on my own. When calling in, the phones were cutting in and out that I couldn't understand the person and when asking for a phone call, the first call was completely empty and the second one., I answered but the automated system responded "were sorry we missed you, please search the website for help. Goodbye," and immediately hung up. Most painful tax filing year I've had in my life so far. Never again
Date published: 2022-02-16
Rated 4 out of 5 by from Cross guard Good but this year i need help. And no one has contacted me
Date published: 2022-02-16
Rated 5 out of 5 by from Easy, Accurate, and Fool Proof I've used Turbo Tax sin 1999 and I've never had a problem with the IRS or State Taxation Department. The TurboTax process is easy to use, accurate, up-to-date with the latest tax requirements and tax experts are always available when I need additional guidance or questions.
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 12044
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from User friendly and assistance easily available It was very easy to go through each of the pages and Turbo was easily able to grab all my information without me having to enter everything piecemeal. Large lettering helps to follow along as to what's happening. No issues with the back option and saving info to finish later. Pricing is reasonable.
Date published: 2022-02-16
Rated 5 out of 5 by from Great working with TurboTax Great service ... great communication and explanations
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is easy, efficient, and informative Turbo Tax is stress- free and the live chat agents as well as the agents that call you are very knowledgable and professional
Date published: 2022-02-16
Rated 1 out of 5 by from Not as great as it used to be I've used Turbo Tax for a decade now, and my experience this year has been terrible. There was a typo on my return, but the program didn't reflect that my returns had been rejected for two weeks. I got the rejection email within minutes of submitting, logged in and corrected the issue, then had to wait. I tried searching the forums for help, and the automated customer service phone number was a complete waste of time. My husband tried multiple times to speak with an actual person, but he never got the option to speak to an agent. This may have been my last year using TT.
Date published: 2022-02-16
Rated 5 out of 5 by from tubro tax way to go i thought it be hard for my frist time filling myself always had someone else do them, I even got caught in a loop but an assent help me out Thank you
Date published: 2022-02-16
Rated 5 out of 5 by from Turb Tax Rep was awesome Deborah from suburbs of Chicago helped me go through and clean up some issues which I apparently missed. Her patience and helpful attitude made going through troubleshooting the forms an enjoyable experiance
Date published: 2022-02-16
Rated 5 out of 5 by from Turbo Tax is Quick and Easy It was very smooth and easy to complete my taxes utilizing Turbo Tax
Date published: 2022-02-16
Rated 1 out of 5 by from Poor help, poor service Pretty poor experience this year. My refund was rejected upon the first submission for an unknown reason, but when looking into the forums, it seems like others had the exact same issues of multiple rejections for the same code. Something that a user cannot fix themselves. I spoke with at least 3 different "specialists" and they clearly had no idea what they were doing or how to help so I had to wing it and figure it out on my own. When calling in, the phones were cutting in and out that I couldn't understand the person and when asking for a phone call, the first call was completely empty and the second one., I answered but the automated system responded "were sorry we missed you, please search the website for help. Goodbye," and immediately hung up. Most painful tax filing year I've had in my life so far. Never again
Date published: 2022-02-16
Rated 4 out of 5 by from Cross guard Good but this year i need help. And no one has contacted me
Date published: 2022-02-16
Rated 5 out of 5 by from Easy, Accurate, and Fool Proof I've used Turbo Tax sin 1999 and I've never had a problem with the IRS or State Taxation Department. The TurboTax process is easy to use, accurate, up-to-date with the latest tax requirements and tax experts are always available when I need additional guidance or questions.
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 12044