TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Very easy to use Worked us thru all the steps, very helpful and inexpensive.
Date published: 2022-04-16
Rated 3 out of 5 by from Not as user friendly this year I use Turbo Tax because it shows up when I am logged into USAA, but USAA was not an option as a bank to automatically load information. Also, I have no idea if I did my taxes correctly because I was unable to put in my Military Retirement 1099-R under my name, only my husband. It was not smooth as it normally has been.
Date published: 2022-04-16
Rated 1 out of 5 by from It just continui to get worst every year. This year was SUPER confusing. And customer service is NON-existent. This will be my last and final year with Turbo Tax. I'm going to try H&R block next year
Date published: 2022-04-16
Rated 1 out of 5 by from Turbo Tax Business is useless for MI returns MI returns must be filed electronically but TurboTax is not an approved e-file company by the State of MI, Treasury Department. I paid for MI state tax submission but at the end was informed that MI 1041 could not be e-filed. MI requires that all 1041 forms be e-filed. Turbo did not offer a suggestion as to how I should e-file. MI won't accept mailed 1041's. So, I spent $ to do state returns that can't be sent through Turbo Tax. Plus, while doing the 1041 MI taxes with TurboTax I was asked to provide a fiduciary number, which I don't have and never had. I am a trustee of the trust and have always filed as self-prepared. Also, the name of the trust was highlighted as needing a change, but the name was correct. Given these two issues, the program went into a continuous loop that I couldn't move past. Very frustrating! I am an experiences TurboTax user. This was the worst experience.
Date published: 2022-04-16
Rated 5 out of 5 by from Consistent and Easy I have been using TurboTax for years. It is the best way to prepare your taxes if you decide not to hire a CPA.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy as Pie Was very easy even though I had several unusual filings
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Turbo Tax makes filing easy and stress free, used it now for eight years.
Date published: 2022-04-16
Rated 4 out of 5 by from took me down the list well liked how it downloaded w2 info from my company very nice
Date published: 2022-04-16
Rated 5 out of 5 by from Love Turbo Tax Ease of use, easy of understanding, ability to find additional explanations quickly. Scrolling through each page of what you have or have not completed can get tedious with itemized deductions, but not a major issue.
Date published: 2022-04-16
Rated 5 out of 5 by from Awesome My way of filing for the last 5 years and don't plan to change.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1205
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very easy to use Worked us thru all the steps, very helpful and inexpensive.
Date published: 2022-04-16
Rated 3 out of 5 by from Not as user friendly this year I use Turbo Tax because it shows up when I am logged into USAA, but USAA was not an option as a bank to automatically load information. Also, I have no idea if I did my taxes correctly because I was unable to put in my Military Retirement 1099-R under my name, only my husband. It was not smooth as it normally has been.
Date published: 2022-04-16
Rated 1 out of 5 by from It just continui to get worst every year. This year was SUPER confusing. And customer service is NON-existent. This will be my last and final year with Turbo Tax. I'm going to try H&R block next year
Date published: 2022-04-16
Rated 1 out of 5 by from Turbo Tax Business is useless for MI returns MI returns must be filed electronically but TurboTax is not an approved e-file company by the State of MI, Treasury Department. I paid for MI state tax submission but at the end was informed that MI 1041 could not be e-filed. MI requires that all 1041 forms be e-filed. Turbo did not offer a suggestion as to how I should e-file. MI won't accept mailed 1041's. So, I spent $ to do state returns that can't be sent through Turbo Tax. Plus, while doing the 1041 MI taxes with TurboTax I was asked to provide a fiduciary number, which I don't have and never had. I am a trustee of the trust and have always filed as self-prepared. Also, the name of the trust was highlighted as needing a change, but the name was correct. Given these two issues, the program went into a continuous loop that I couldn't move past. Very frustrating! I am an experiences TurboTax user. This was the worst experience.
Date published: 2022-04-16
Rated 5 out of 5 by from Consistent and Easy I have been using TurboTax for years. It is the best way to prepare your taxes if you decide not to hire a CPA.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy as Pie Was very easy even though I had several unusual filings
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Turbo Tax makes filing easy and stress free, used it now for eight years.
Date published: 2022-04-16
Rated 4 out of 5 by from took me down the list well liked how it downloaded w2 info from my company very nice
Date published: 2022-04-16
Rated 5 out of 5 by from Love Turbo Tax Ease of use, easy of understanding, ability to find additional explanations quickly. Scrolling through each page of what you have or have not completed can get tedious with itemized deductions, but not a major issue.
Date published: 2022-04-16
Rated 5 out of 5 by from Awesome My way of filing for the last 5 years and don't plan to change.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1205