TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from why does TurboTax have to be so frustrating Weird glitches this year. I got "your federal data is complete" when in fact there were whole sections that the system skipped me over. I was told my email was missing on the MyInfo page but could find nowhere there to input that--and a customer service rep didn't know either. My previous filings were unavailable even though I have used the same userid for at least 15 years. Then after spending hours filling everything out and manually checking for gaps, I discovered TT 2021 online has essentially cut off the option of being able to print out your state return and mail it in; you are told you can pay for efiling "or delete your state return" and proceed with federal efiling only. Yep, that blunt. Reading through Amazon and Target, you might be able to print and mail the state return through the PC download, but I just didn't have the energy to install the software and transfer my data from the website. Every year I find more reason to try anything but TT the next time.
Date published: 2022-02-28
Rated 4 out of 5 by from TAXES DONE!!! Using the Turbo Tax online was simply Easy, Fast, and now I am Done!!!
Date published: 2022-02-28
Rated 1 out of 5 by from TurboTax is HORRIBLE Turbo Tax has way too many "hidden fees" is ridiculous. By the time we are done filing our taxes we owe you $200 and up. It is insane.
Date published: 2022-02-28
Rated 4 out of 5 by from Great for taxes So far so good had to fix my info some an hopefully it went through... Have a little trouble reaching a agent but other then that great.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome It was easy to do thanks you for doing it for me I don't now how
Date published: 2022-02-28
Rated 5 out of 5 by from Quick & EAsy Turbo Tax makes filing a breeze. With step-by-step directions, you don't miss anything. If you don't understand a category, the explanation boxes are there to help. Used Turbo Tax last 4 years and will use it again next year,
Date published: 2022-02-28
Rated 5 out of 5 by from Great experience The expert I dealt with was very helpful and answered all questions.
Date published: 2022-02-28
Rated 4 out of 5 by from turbo tax it was fairly easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-28
Rated 5 out of 5 by from turbo tax is awesome! MY EXPERIENCE WENT VERY WELL! VERY INFORMATIVE AND STRAIGHT UP.
Date published: 2022-02-28
Rated 1 out of 5 by from Will be seeking Other Tax Pro State File Tax Fees should go along with TurboTax Premier Service, I believe this is my tipping point to seek other Tax Filing methods. I think it's pretty silly how state filing cost any at all when IRS website is free, its not much of a convenience to file with Gov websites either, I felt defeated this year but I will change my Tax-Consulting next year. I can't emphasize how much every year my friends and family have referred me to an actual Tax Expert.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 12012
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from why does TurboTax have to be so frustrating Weird glitches this year. I got "your federal data is complete" when in fact there were whole sections that the system skipped me over. I was told my email was missing on the MyInfo page but could find nowhere there to input that--and a customer service rep didn't know either. My previous filings were unavailable even though I have used the same userid for at least 15 years. Then after spending hours filling everything out and manually checking for gaps, I discovered TT 2021 online has essentially cut off the option of being able to print out your state return and mail it in; you are told you can pay for efiling "or delete your state return" and proceed with federal efiling only. Yep, that blunt. Reading through Amazon and Target, you might be able to print and mail the state return through the PC download, but I just didn't have the energy to install the software and transfer my data from the website. Every year I find more reason to try anything but TT the next time.
Date published: 2022-02-28
Rated 4 out of 5 by from TAXES DONE!!! Using the Turbo Tax online was simply Easy, Fast, and now I am Done!!!
Date published: 2022-02-28
Rated 1 out of 5 by from TurboTax is HORRIBLE Turbo Tax has way too many "hidden fees" is ridiculous. By the time we are done filing our taxes we owe you $200 and up. It is insane.
Date published: 2022-02-28
Rated 4 out of 5 by from Great for taxes So far so good had to fix my info some an hopefully it went through... Have a little trouble reaching a agent but other then that great.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome It was easy to do thanks you for doing it for me I don't now how
Date published: 2022-02-28
Rated 5 out of 5 by from Quick & EAsy Turbo Tax makes filing a breeze. With step-by-step directions, you don't miss anything. If you don't understand a category, the explanation boxes are there to help. Used Turbo Tax last 4 years and will use it again next year,
Date published: 2022-02-28
Rated 5 out of 5 by from Great experience The expert I dealt with was very helpful and answered all questions.
Date published: 2022-02-28
Rated 4 out of 5 by from turbo tax it was fairly easy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-28
Rated 5 out of 5 by from turbo tax is awesome! MY EXPERIENCE WENT VERY WELL! VERY INFORMATIVE AND STRAIGHT UP.
Date published: 2022-02-28
Rated 1 out of 5 by from Will be seeking Other Tax Pro State File Tax Fees should go along with TurboTax Premier Service, I believe this is my tipping point to seek other Tax Filing methods. I think it's pretty silly how state filing cost any at all when IRS website is free, its not much of a convenience to file with Gov websites either, I felt defeated this year but I will change my Tax-Consulting next year. I can't emphasize how much every year my friends and family have referred me to an actual Tax Expert.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 12012