TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281589 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from State Filing Changes Throughout the US 2020 tax filing with Turbo was very challenging due to some last-minute state law changes that should have been unlawful & disallowed & Turbo's administration & board should have questioned these states instead of, just accepting those states questionable Filing changes, only for the Filers & Turbo Reps/Experts to have to deal with when trying to file/help others. Many Filers rely on Turbo to catch & hopefully question some state laws that don't appear lawful when it comes to filing taxes (Turbo should at least try acting as an advocate for the Turbo Filers/Clients). For the fees we have to pay Turbo, we expected more from Turbo. Turbo should never increase their fees again due to, the concerns mentioned here & because the Filers are actually having to do the majority of the work when filing through Turbo. After over 5 yrs, this was the 1st yr. we've ever had such issues when using Turbo. Also, Turbo Expert Call-Back appointments need to be seriously improved; no one should have to wait a week in a half to speak with an Expert Live that they had to pay for through Turbo. But on a brighter note, the Turbo reps/experts we dealt with were are very kind, understanding, patient, helpful, empathetic to our frustrations, knowledgeable & good to us whenever we needed help on Chat or Live.
Date published: 2021-02-25
Rated 4 out of 5 by from 1099-B I had issues importing my 1099-B from Acorn. Did not allow me to e-fie, I had to write in myself and was able to e-file.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is really easy to use! TurboTax is really easy to use and since this is my first time filing for taxes, they showed me the process step by step.
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX AWESOME EXCELLENT EASY TO USE. TURBOTAX GUIDE ME THROUGH AND MADE IT VERY EASY TO COMPLETE MY TAXES
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax does what it does very well. Turbo Tax is easy to use and helpful with advice when needed.
Date published: 2021-02-25
Rated 5 out of 5 by from Amazing So easy and very helpful. Been using it for the past 5 years
Date published: 2021-02-25
Rated 4 out of 5 by from Still a good product Good product/program. Good suggestions/guidance. Initially I couldn't get numbers to transfer on Firefox, so I switched over to Explorer, and it was fine, but that's not TurboTax's fault.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is supper Turbo tax took me to long at 86+ it was to much for me ,
Date published: 2021-02-25
Rated 5 out of 5 by from excellent love the process. this was my first time but they made it a breeze.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is great. Thank you Turbotax experts for your help you are the best
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 12007
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from State Filing Changes Throughout the US 2020 tax filing with Turbo was very challenging due to some last-minute state law changes that should have been unlawful & disallowed & Turbo's administration & board should have questioned these states instead of, just accepting those states questionable Filing changes, only for the Filers & Turbo Reps/Experts to have to deal with when trying to file/help others. Many Filers rely on Turbo to catch & hopefully question some state laws that don't appear lawful when it comes to filing taxes (Turbo should at least try acting as an advocate for the Turbo Filers/Clients). For the fees we have to pay Turbo, we expected more from Turbo. Turbo should never increase their fees again due to, the concerns mentioned here & because the Filers are actually having to do the majority of the work when filing through Turbo. After over 5 yrs, this was the 1st yr. we've ever had such issues when using Turbo. Also, Turbo Expert Call-Back appointments need to be seriously improved; no one should have to wait a week in a half to speak with an Expert Live that they had to pay for through Turbo. But on a brighter note, the Turbo reps/experts we dealt with were are very kind, understanding, patient, helpful, empathetic to our frustrations, knowledgeable & good to us whenever we needed help on Chat or Live.
Date published: 2021-02-25
Rated 4 out of 5 by from 1099-B I had issues importing my 1099-B from Acorn. Did not allow me to e-fie, I had to write in myself and was able to e-file.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax is really easy to use! TurboTax is really easy to use and since this is my first time filing for taxes, they showed me the process step by step.
Date published: 2021-02-25
Rated 5 out of 5 by from TURBO TAX AWESOME EXCELLENT EASY TO USE. TURBOTAX GUIDE ME THROUGH AND MADE IT VERY EASY TO COMPLETE MY TAXES
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax does what it does very well. Turbo Tax is easy to use and helpful with advice when needed.
Date published: 2021-02-25
Rated 5 out of 5 by from Amazing So easy and very helpful. Been using it for the past 5 years
Date published: 2021-02-25
Rated 4 out of 5 by from Still a good product Good product/program. Good suggestions/guidance. Initially I couldn't get numbers to transfer on Firefox, so I switched over to Explorer, and it was fine, but that's not TurboTax's fault.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo tax is supper Turbo tax took me to long at 86+ it was to much for me ,
Date published: 2021-02-25
Rated 5 out of 5 by from excellent love the process. this was my first time but they made it a breeze.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo tax is great. Thank you Turbotax experts for your help you are the best
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 12007