TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Was offered free services, ended up paying $300 I have been using Turbo Tax for the last 6 years. I decided to use TurboTax Live Full Service Deluxe after seeing it advertised as free this year for simple tax returns. I did not receive a free service due to being a college student and having to have that information put in. I would not of used this service if I had know that would be the case. I think paying $300 dollars is a little absurd for simply plugging in 2 W-2s, school expenses, and mortgage information. I will not be using this service or Turbo Tax again because of this.
Date published: 2022-02-17
Rated 5 out of 5 by from takes the stress out of taxes asks all the important questions, to make sure you are not forgetting anything
Date published: 2022-02-17
Rated 5 out of 5 by from Awesome Been filing with Turbo Tax for 5 years never had an issue quick and easy
Date published: 2022-02-17
Rated 3 out of 5 by from I ran into some issues There were 3 main issues I had while doing my taxes this year. The first I encountered was the inability to change which package I was using, the second was an issue were I was being asked to input information for a form I didn't have, and the third was an issue with a TC-40 form. The first issue came up when I thought I would be able to expense a lot more things as a part of my self-employed income. I realized I couldn't expense enough to make the extra cost worth it, so I wanted to go back and change my tax package. The only way to change it is to completely clear the form and redo it. This was the last thing I needed to do and I noticed the mistake I had made right away. Overall it was about a $40 savings. The second and third issues came up at the same time. At first I thought they were related issues, but they were purely coincidental. I had a 1099-NEC form that I didn't need to fill out appear. I had to use the tax tools to delete the form. The last issue is apparently a Utah issue. Apparently you have to reenter the employer ID number. I was only able to remedy this after about an hour of googling produced others with the same issue from last year.
Date published: 2022-02-17
Rated 5 out of 5 by from Love using TurboTax! Overall service is VERY high. Quick, efficient and friendly service that really tried hard to get us the best refund possible.
Date published: 2022-02-17
Rated 5 out of 5 by from Turbo Tax is awesome It was easy and fast! Really enjoyed the option to use an expert.
Date published: 2022-02-17
Rated 5 out of 5 by from Very well done Very detailed and easy to follow. If I had a question, it was right there with the answer.
Date published: 2022-02-17
Rated 5 out of 5 by from Easy Turbo tax is so easy to use and they help you get your biggest refund… I wouldn’t use anything else!
Date published: 2022-02-17
Rated 1 out of 5 by from Disappointed by all the new fees I've been using turbo tax for a few years now and I am disappointed by all the additional fee's that have been added. I don't think I will use turbo tax again in the future.
Date published: 2022-02-17
Rated 5 out of 5 by from Great and Easy To Use Filing my taxes was super fast and easy. I will be coming back next year.
Date published: 2022-02-17
All TurboTax® Offerings Reviews - Page 12006
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Was offered free services, ended up paying $300 I have been using Turbo Tax for the last 6 years. I decided to use TurboTax Live Full Service Deluxe after seeing it advertised as free this year for simple tax returns. I did not receive a free service due to being a college student and having to have that information put in. I would not of used this service if I had know that would be the case. I think paying $300 dollars is a little absurd for simply plugging in 2 W-2s, school expenses, and mortgage information. I will not be using this service or Turbo Tax again because of this.
Date published: 2022-02-17
Rated 5 out of 5 by from takes the stress out of taxes asks all the important questions, to make sure you are not forgetting anything
Date published: 2022-02-17
Rated 5 out of 5 by from Awesome Been filing with Turbo Tax for 5 years never had an issue quick and easy
Date published: 2022-02-17
Rated 3 out of 5 by from I ran into some issues There were 3 main issues I had while doing my taxes this year. The first I encountered was the inability to change which package I was using, the second was an issue were I was being asked to input information for a form I didn't have, and the third was an issue with a TC-40 form. The first issue came up when I thought I would be able to expense a lot more things as a part of my self-employed income. I realized I couldn't expense enough to make the extra cost worth it, so I wanted to go back and change my tax package. The only way to change it is to completely clear the form and redo it. This was the last thing I needed to do and I noticed the mistake I had made right away. Overall it was about a $40 savings. The second and third issues came up at the same time. At first I thought they were related issues, but they were purely coincidental. I had a 1099-NEC form that I didn't need to fill out appear. I had to use the tax tools to delete the form. The last issue is apparently a Utah issue. Apparently you have to reenter the employer ID number. I was only able to remedy this after about an hour of googling produced others with the same issue from last year.
Date published: 2022-02-17
Rated 5 out of 5 by from Love using TurboTax! Overall service is VERY high. Quick, efficient and friendly service that really tried hard to get us the best refund possible.
Date published: 2022-02-17
Rated 5 out of 5 by from Turbo Tax is awesome It was easy and fast! Really enjoyed the option to use an expert.
Date published: 2022-02-17
Rated 5 out of 5 by from Very well done Very detailed and easy to follow. If I had a question, it was right there with the answer.
Date published: 2022-02-17
Rated 5 out of 5 by from Easy Turbo tax is so easy to use and they help you get your biggest refund… I wouldn’t use anything else!
Date published: 2022-02-17
Rated 1 out of 5 by from Disappointed by all the new fees I've been using turbo tax for a few years now and I am disappointed by all the additional fee's that have been added. I don't think I will use turbo tax again in the future.
Date published: 2022-02-17
Rated 5 out of 5 by from Great and Easy To Use Filing my taxes was super fast and easy. I will be coming back next year.
Date published: 2022-02-17
All TurboTax® Offerings Reviews - Page 12006