TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Good Program Program worked fine until time to E file. Went into a loop and could not file without a lot of fooling around and reentering. Got message payment did not go through when it had been charged to my card. Could not E file state until reset, payment already made.
Date published: 2022-03-14
Rated 4 out of 5 by from Will use again! The service was almost too easy? While I loved filing with TurboTax, when I got to signature, disclosures (using my info for other things was unclear and scary), soft-sell recommendations toward the end, I was a little apprehensive to use it. But, I got through it and was happy I did use it!
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax Review Straight forward, and the program helps you along the way to make sure you get it done correctly.
Date published: 2022-03-14
Rated 1 out of 5 by from The product I received was not worth the payment I chose the live fulliservice experience to save time and energy. I ended up spending more time on turbo tax despite having a full-service rep than I have ever spent when I do my taxes on my own. My tax expert also took several weeks to complete my return. I intended to have these done within the first week of uploading my documents. My expert was also not responsive.
Date published: 2022-03-14
Rated 5 out of 5 by from EXCELLENT - Have used for many years Only a few things I would like to see improved: - When the user has entered data via the Q/A method, the product asks questions in the review based on the "FORM" format. (Confusing, user not sure what form you are talking about). - When entering a 1099 data, the question "Is this a qualified plan or not" is always a problem. More info or assistance seems to be required. - when entering my Fed data, I apparently answered something wrong. My Fed review said all was well but when entering my PA state info, noticed that it was considering my retirement payments as taxable income (in PA, retirement/pension payments are NOT taxable).. Thanks for great program.
Date published: 2022-03-14
Rated 5 out of 5 by from Very Thorough and easy to follow I have used it for quite a long time and not a single issue.
Date published: 2022-03-14
Rated 2 out of 5 by from Buggy Premium version has bugs. I had to use the manual process. The online submission didnt work either
Date published: 2022-03-14
Rated 5 out of 5 by from Love TurboTax I have been using TurboTax for many years and always return, each year the program gets better and better!
Date published: 2022-03-14
Rated 4 out of 5 by from TurboTax is okay TurboTax cannot handle complex tax situations. I was informed that the person helping me was locked into a set way of doing things to avoid liability. But complex tax situations do not always fit into forms.
Date published: 2022-03-14
Rated 5 out of 5 by from Martha did a great job. Martha answered all of my questions and then some in a timely and professional manner. I would definitely utilize her services again. Five stars.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 12000
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good Program Program worked fine until time to E file. Went into a loop and could not file without a lot of fooling around and reentering. Got message payment did not go through when it had been charged to my card. Could not E file state until reset, payment already made.
Date published: 2022-03-14
Rated 4 out of 5 by from Will use again! The service was almost too easy? While I loved filing with TurboTax, when I got to signature, disclosures (using my info for other things was unclear and scary), soft-sell recommendations toward the end, I was a little apprehensive to use it. But, I got through it and was happy I did use it!
Date published: 2022-03-14
Rated 5 out of 5 by from TurboTax Review Straight forward, and the program helps you along the way to make sure you get it done correctly.
Date published: 2022-03-14
Rated 1 out of 5 by from The product I received was not worth the payment I chose the live fulliservice experience to save time and energy. I ended up spending more time on turbo tax despite having a full-service rep than I have ever spent when I do my taxes on my own. My tax expert also took several weeks to complete my return. I intended to have these done within the first week of uploading my documents. My expert was also not responsive.
Date published: 2022-03-14
Rated 5 out of 5 by from EXCELLENT - Have used for many years Only a few things I would like to see improved: - When the user has entered data via the Q/A method, the product asks questions in the review based on the "FORM" format. (Confusing, user not sure what form you are talking about). - When entering a 1099 data, the question "Is this a qualified plan or not" is always a problem. More info or assistance seems to be required. - when entering my Fed data, I apparently answered something wrong. My Fed review said all was well but when entering my PA state info, noticed that it was considering my retirement payments as taxable income (in PA, retirement/pension payments are NOT taxable).. Thanks for great program.
Date published: 2022-03-14
Rated 5 out of 5 by from Very Thorough and easy to follow I have used it for quite a long time and not a single issue.
Date published: 2022-03-14
Rated 2 out of 5 by from Buggy Premium version has bugs. I had to use the manual process. The online submission didnt work either
Date published: 2022-03-14
Rated 5 out of 5 by from Love TurboTax I have been using TurboTax for many years and always return, each year the program gets better and better!
Date published: 2022-03-14
Rated 4 out of 5 by from TurboTax is okay TurboTax cannot handle complex tax situations. I was informed that the person helping me was locked into a set way of doing things to avoid liability. But complex tax situations do not always fit into forms.
Date published: 2022-03-14
Rated 5 out of 5 by from Martha did a great job. Martha answered all of my questions and then some in a timely and professional manner. I would definitely utilize her services again. Five stars.
Date published: 2022-03-14
All TurboTax® Offerings Reviews - Page 12000