TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
jimbobsnc77 from
Best tax s/w ever!
Easiest to use and I've used all the competitor's products. Great price point and great helps along the way. Would highly recommend to anyone who's reluctant to do their own taxes.
Date published: 2023-02-18
Rated 4 out of 5 by
D 1982 from
Great (with one small exception)
Turbo Tax was great and easy to use. When I needed a little customer support they were ready and able to help quickly. The only improvements I'd suggest would be, 1) to improve the chat box used to talk to customer service, the scroll bar or display kept jumping up to previous texts sent, making it a little difficult the keep chatting with the Tax helper; 2) at the end when paying I kept waiting for it to ask if I had a coupon to redeem, because I did have one I got in the mail, but it never did ask. It asked numerous times to upgrade my tax product but never asked if I had a coupon to use/redeem. Money is tight for me at the moment and I could have used that 30% off.
Date published: 2023-02-18
Rated 5 out of 5 by
Kingseytx from
Turbo Tax is awesome
It is simple just follow the steps. I like Turbo Tax downloading my W2
Date published: 2023-02-18
Rated 4 out of 5 by
Lenny324 from
Impressive Response and Timely Review
Very helpful and attentive staff. Easily accessible and very transparent.
Date published: 2023-02-18
Rated 5 out of 5 by
Ronda 75 from
On line help
I received some help with my return and both people were very professional and polite. I really appreciated the help I received from the young lady who reviewed my taxes with me.
Date published: 2023-02-18
Rated 5 out of 5 by
glambecca from
helpful for complicated returns
with my tax situation being a very complicated one they were able to help guide me thorough to make filing a complicated return as easy as possible. thank you, turbo tax
Date published: 2023-02-18
Rated 5 out of 5 by
bob 121678 from
good
easy to use, program was very easy to understand. Simple
Date published: 2023-02-18
Rated 5 out of 5 by
Omegummy from
So far very good. Great programming!
Everyone at TurboTax was clear, they listened resolved my problem, and even gave me insight to other helpful things that I did not know. Amazing! They weren’t in any hurry to end the call. I think this has been the best customer service I’ve ever encountered. Thanks TurboTax!
Date published: 2023-02-18
Rated 5 out of 5 by
Mbaker1982 from
Awesome! Turbotax is fast and easy
Turbotax is fast and easy! They pretty much do your taxes for you
Date published: 2023-02-18
Rated 3 out of 5 by
Gladiator987654321 from
You are making things difficult
First and foremost, stop being so cheap in deleting a DVD format with our purchase. This couple with the fact that you do not provide a discount with the downloadable format leaves a sour taste with your loyal customers as myself.
All TurboTax® Offerings Reviews - Page 12000
Date published: 2023-02-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
jimbobsnc77 from
Best tax s/w ever!
Easiest to use and I've used all the competitor's products. Great price point and great helps along the way. Would highly recommend to anyone who's reluctant to do their own taxes.
Date published: 2023-02-18
Rated 4 out of 5 by
D 1982 from
Great (with one small exception)
Turbo Tax was great and easy to use. When I needed a little customer support they were ready and able to help quickly. The only improvements I'd suggest would be, 1) to improve the chat box used to talk to customer service, the scroll bar or display kept jumping up to previous texts sent, making it a little difficult the keep chatting with the Tax helper; 2) at the end when paying I kept waiting for it to ask if I had a coupon to redeem, because I did have one I got in the mail, but it never did ask. It asked numerous times to upgrade my tax product but never asked if I had a coupon to use/redeem. Money is tight for me at the moment and I could have used that 30% off.
Date published: 2023-02-18
Rated 5 out of 5 by
Kingseytx from
Turbo Tax is awesome
It is simple just follow the steps. I like Turbo Tax downloading my W2
Date published: 2023-02-18
Rated 4 out of 5 by
Lenny324 from
Impressive Response and Timely Review
Very helpful and attentive staff. Easily accessible and very transparent.
Date published: 2023-02-18
Rated 5 out of 5 by
Ronda 75 from
On line help
I received some help with my return and both people were very professional and polite. I really appreciated the help I received from the young lady who reviewed my taxes with me.
Date published: 2023-02-18
Rated 5 out of 5 by
glambecca from
helpful for complicated returns
with my tax situation being a very complicated one they were able to help guide me thorough to make filing a complicated return as easy as possible. thank you, turbo tax
Date published: 2023-02-18
Rated 5 out of 5 by
bob 121678 from
good
easy to use, program was very easy to understand. Simple
Date published: 2023-02-18
Rated 5 out of 5 by
Omegummy from
So far very good. Great programming!
Everyone at TurboTax was clear, they listened resolved my problem, and even gave me insight to other helpful things that I did not know. Amazing! They weren’t in any hurry to end the call. I think this has been the best customer service I’ve ever encountered. Thanks TurboTax!
Date published: 2023-02-18
Rated 5 out of 5 by
Mbaker1982 from
Awesome! Turbotax is fast and easy
Turbotax is fast and easy! They pretty much do your taxes for you
Date published: 2023-02-18
Rated 3 out of 5 by
Gladiator987654321 from
You are making things difficult
First and foremost, stop being so cheap in deleting a DVD format with our purchase. This couple with the fact that you do not provide a discount with the downloadable format leaves a sour taste with your loyal customers as myself.
All TurboTax® Offerings Reviews - Page 12000
Date published: 2023-02-18