TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Franks mess from
Good Program
Program worked fine until time to E file. Went into a loop and could not file without a lot of fooling around and reentering. Got message payment did not go through when it had been charged to my card. Could not E file state until reset, payment already made.
Date published: 2022-03-14
Rated 4 out of 5 by
Siwwygirl from
Will use again!
The service was almost too easy? While I loved filing with TurboTax, when I got to signature, disclosures (using my info for other things was unclear and scary), soft-sell recommendations toward the end, I was a little apprehensive to use it. But, I got through it and was happy I did use it!
Date published: 2022-03-14
Rated 5 out of 5 by
SteveLee88 from
TurboTax Review
Straight forward, and the program helps you along the way to make sure you get it done correctly.
Date published: 2022-03-14
Rated 1 out of 5 by
Joe878956 from
The product I received was not worth the payment
I chose the live fulliservice experience to save time and energy. I ended up spending more time on turbo tax despite having a full-service rep than I have ever spent when I do my taxes on my own. My tax expert also took several weeks to complete my return. I intended to have these done within the first week of uploading my documents. My expert was also not responsive.
Date published: 2022-03-14
Rated 5 out of 5 by
null from
EXCELLENT - Have used for many years
Only a few things I would like to see improved: - When the user has entered data via the Q/A method, the product asks questions in the review based on the "FORM" format. (Confusing, user not sure what form you are talking about). - When entering a 1099 data, the question "Is this a qualified plan or not" is always a problem. More info or assistance seems to be required. - when entering my Fed data, I apparently answered something wrong. My Fed review said all was well but when entering my PA state info, noticed that it was considering my retirement payments as taxable income (in PA, retirement/pension payments are NOT taxable).. Thanks for great program.
Date published: 2022-03-14
Rated 5 out of 5 by
jdmontoya from
Very Thorough and easy to follow
I have used it for quite a long time and not a single issue.
Date published: 2022-03-14
Rated 2 out of 5 by
Tax guy2 from
Buggy
Premium version has bugs. I had to use the manual process. The online submission didnt work either
Date published: 2022-03-14
Rated 5 out of 5 by
Anelou from
Love TurboTax
I have been using TurboTax for many years and always return, each year the program gets better and better!
Date published: 2022-03-14
Rated 4 out of 5 by
xike314 from
TurboTax is okay
TurboTax cannot handle complex tax situations. I was informed that the person helping me was locked into a set way of doing things to avoid liability. But complex tax situations do not always fit into forms.
Date published: 2022-03-14
Rated 5 out of 5 by
Chad32 from
Martha did a great job.
Martha answered all of my questions and then some in a timely and professional manner. I would definitely utilize her services again. Five stars.
All TurboTax® Offerings Reviews - Page 12000
Date published: 2022-03-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Franks mess from
Good Program
Program worked fine until time to E file. Went into a loop and could not file without a lot of fooling around and reentering. Got message payment did not go through when it had been charged to my card. Could not E file state until reset, payment already made.
Date published: 2022-03-14
Rated 4 out of 5 by
Siwwygirl from
Will use again!
The service was almost too easy? While I loved filing with TurboTax, when I got to signature, disclosures (using my info for other things was unclear and scary), soft-sell recommendations toward the end, I was a little apprehensive to use it. But, I got through it and was happy I did use it!
Date published: 2022-03-14
Rated 5 out of 5 by
SteveLee88 from
TurboTax Review
Straight forward, and the program helps you along the way to make sure you get it done correctly.
Date published: 2022-03-14
Rated 1 out of 5 by
Joe878956 from
The product I received was not worth the payment
I chose the live fulliservice experience to save time and energy. I ended up spending more time on turbo tax despite having a full-service rep than I have ever spent when I do my taxes on my own. My tax expert also took several weeks to complete my return. I intended to have these done within the first week of uploading my documents. My expert was also not responsive.
Date published: 2022-03-14
Rated 5 out of 5 by
null from
EXCELLENT - Have used for many years
Only a few things I would like to see improved: - When the user has entered data via the Q/A method, the product asks questions in the review based on the "FORM" format. (Confusing, user not sure what form you are talking about). - When entering a 1099 data, the question "Is this a qualified plan or not" is always a problem. More info or assistance seems to be required. - when entering my Fed data, I apparently answered something wrong. My Fed review said all was well but when entering my PA state info, noticed that it was considering my retirement payments as taxable income (in PA, retirement/pension payments are NOT taxable).. Thanks for great program.
Date published: 2022-03-14
Rated 5 out of 5 by
jdmontoya from
Very Thorough and easy to follow
I have used it for quite a long time and not a single issue.
Date published: 2022-03-14
Rated 2 out of 5 by
Tax guy2 from
Buggy
Premium version has bugs. I had to use the manual process. The online submission didnt work either
Date published: 2022-03-14
Rated 5 out of 5 by
Anelou from
Love TurboTax
I have been using TurboTax for many years and always return, each year the program gets better and better!
Date published: 2022-03-14
Rated 4 out of 5 by
xike314 from
TurboTax is okay
TurboTax cannot handle complex tax situations. I was informed that the person helping me was locked into a set way of doing things to avoid liability. But complex tax situations do not always fit into forms.
Date published: 2022-03-14
Rated 5 out of 5 by
Chad32 from
Martha did a great job.
Martha answered all of my questions and then some in a timely and professional manner. I would definitely utilize her services again. Five stars.
All TurboTax® Offerings Reviews - Page 12000
Date published: 2022-03-14